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1UP Solar's track record reveals serious operational failures that should give any homeowner pause. One customer waited over a year with panels installed but zero solar production, paying both a loan and SDG&E bills while the company blamed the city for delays and left unfilled holes in the home. We found a pattern of projects stretching nine months or more, with customers reporting ghosted calls and installers leaving work "messed up" without accountability. The sales process raises red flags too. One prospect asked a straightforward question about total project cost and got hung up on twice, then redirected to a confusing conversation about receipts and tax claims. We noticed licensing concerns pop up multiple times. One reviewer confirmed the company representative holds a sales license, not a contractor license, calling into question who's actually doing the work. A few older reviews do praise the savings and speed, but the recent complaints about abandoned projects and evasive communication suggest the company's priorities have shifted away from follow-through.
If you're willing to risk months of delays, unanswered calls, and potentially unlicensed work for a competitive quote, proceed with extreme caution. If you need a reliable install with accountability, look elsewhere.
In 2022 Andre H. signed up to have a 14-panel solar array put on his condo to meet a mandated deadline. He discovered the paperwork never got recorded, which stalled the project until UP1 finally returned, installed the panels and wiring, and he even took a day off to hand the installers drinks during the tedious work. But more than a year after that install the equipment sits on his roof and produces no solar usage—he still relies on SDG&E for power—while the system remains effectively unconnected. UP1 covered the first loan payment on the system, but the company blamed the City of San Diego for delays; he ended up with sleepless nights, a required $1 million insurance policy, higher property insurance premiums, and holes cut in his home that haven't been repaired. Frustrated and worried about the panels' quality, he plans to pursue the BBB and legal options and is even considering having the array removed. He wants Manny R. to call him immediately.
Compa J. hired the company for a home solar installation and ended up waiting more than nine months before the job was completed. They experienced persistent silence — phone calls went unanswered and the company frequently ghosted them, forcing them to chase updates. When installation crews made mistakes, the crews left the problems in place and the company wouldn’t accept liability for fixing the shoddy work. Frustration grew because they know four other families stuck in the same drawn-out, unresponsive situation. The detail that lingers: a painfully long timeline combined with no communication and uncorrected workmanship.
Steven C. reached out to someone he found on Instagram who initially came across as informative, hoping to get a straight answer about a full system price for his home. When he asked a simple question — what the total cost would be from start to finish — the rep dodged it, saying he would “send it to me” instead of answering directly. As Steven pressed for an on-the-spot figure or to have a few questions answered, the rep suddenly claimed he had to hang up. The conversation then slid into an unrelated offer about giving him a receipt so he could “claim it,” which wasn’t what he asked for. When he repeated the cost question, the rep hung up on him a second time. Steven walked away puzzled and concerned, left questioning both the person’s professionalism and even their grasp of the basics; what stuck was the repeated avoidance of a straight price and the abrupt hang-ups.
Passed screening
Passed screening
Not BBB rated.
Joseph M. found Manny and his crew professional and punctual when they installed a residential solar system at his home. He appreciated that they showed up on time and guided him through the whole process, providing steady, hands-on support from start to finish. The combination of upfront professionalism and consistent assistance is what stuck with him.
Luis E. B. hired Manny and 1 Up Solar to put solar on his home and ended up with the entire system installed in just one day. He locked in a low electricity rate for many years, a payoff he views as a direct hedge against SDG&E’s increasingly creative ways to raise bills. Manny took the time to explain the equipment and the numbers in plain language, and the crew finished the rooftop work while he and his family were at work. Beyond the quick turnaround, the standout was the combination of clear communication and a concrete financial outcome: a completed system and predictable costs going forward. He also pointed out the longer-term upside as electric cars become more common — having solar already in place lowers future charging expenses. The detail that stuck with him most was walking back into a finished installation after a workday and knowing the rate was locked in for years.
Steven C. reached out to someone he found on Instagram who initially came across as informative, hoping to get a straight answer about a full system price for his home. When he asked a simple question — what the total cost would be from start to finish — the rep dodged it, saying he would “send it to me” instead of answering directly. As Steven pressed for an on-the-spot figure or to have a few questions answered, the rep suddenly claimed he had to hang up. The conversation then slid into an unrelated offer about giving him a receipt so he could “claim it,” which wasn’t what he asked for. When he repeated the cost question, the rep hung up on him a second time. Steven walked away puzzled and concerned, left questioning both the person’s professionalism and even their grasp of the basics; what stuck was the repeated avoidance of a straight price and the abrupt hang-ups.
John W. discovered a team that designed a tailored solar system for his property and walked away extremely happy. He found their technical knowledge and experience to be the defining difference, and the project unfolded smoothly from the first consultation through design and completion. The system they put together felt custom-fit to his needs, and the confident handling of technical details is the image he keeps returning to.
Elizabeth and her husband Wesley partnered with Emilio at 1Up Solar to outfit their home with solar. She relied on Emilio’s knowledge and steady help throughout the transition, finding his guidance clear and practical. They ended up very happy with their decision to go solar and made a point of thanking Emilio by name. The detail that stuck most: having one knowledgeable, helpful contact carry them through the process.
In 2022 Andre H. signed up to have a 14-panel solar array put on his condo to meet a mandated deadline. He discovered the paperwork never got recorded, which stalled the project until UP1 finally returned, installed the panels and wiring, and he even took a day off to hand the installers drinks during the tedious work. But more than a year after that install the equipment sits on his roof and produces no solar usage—he still relies on SDG&E for power—while the system remains effectively unconnected. UP1 covered the first loan payment on the system, but the company blamed the City of San Diego for delays; he ended up with sleepless nights, a required $1 million insurance policy, higher property insurance premiums, and holes cut in his home that haven't been repaired. Frustrated and worried about the panels' quality, he plans to pursue the BBB and legal options and is even considering having the array removed. He wants Manny R. to call him immediately.
Michele F. recently switched her San Diego‑area home off SDG&E and discovered the move actually put money back in her pocket — the system produced an up‑front credit when it went live. She chose Manny Renteria to manage the job; he guided her through the options, addressed their household energy needs, and handled the practical details so the process felt straightforward. Tired of SDG&E’s steadily rising bills, she valued that the installation not only curbs future utility increases but delivered a payment at the outset. The detail that stuck with her: a team that made the financial and paperwork side easy and left her with cash in hand instead of another climbing bill.
Ronnie W., supporting a large family in a big house that regularly saw $300 electric bills, turned to Manny Renteria at 1Up Solar to see if solar could make a real dent in costs. Manny laid out both the immediate monthly savings and a 25-year projection that topped $100,000, then walked through options — a Power Purchase Agreement for quick savings or buying a system to capture the 30% federal tax credit as a property investment. The result: Ronnie ended up with a fixed monthly charge of $190 instead of the unpredictable $300, and a clear long-term savings plan. He tells friends to ask for Manny and mention his referral, but the detail that sticks is the combination of a steady $190 monthly payment and a 25-year projection exceeding $100,000.
Compa J. hired the company for a home solar installation and ended up waiting more than nine months before the job was completed. They experienced persistent silence — phone calls went unanswered and the company frequently ghosted them, forcing them to chase updates. When installation crews made mistakes, the crews left the problems in place and the company wouldn’t accept liability for fixing the shoddy work. Frustration grew because they know four other families stuck in the same drawn-out, unresponsive situation. The detail that lingers: a painfully long timeline combined with no communication and uncorrected workmanship.
Recent customers rate 1UP Solar 4.3 ★
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.