5 Star Energy Pros reviews
• last updated FEB 26, 2026Loading map...
The Verdict
This company is a minefield you should avoid. We analyzed dozens of reviews and found a disturbing pattern: installations left incomplete, leaking roofs from botched work, and an owner who vanishes after cashing your check. One homeowner signed in March, chased the company through summer, and finally had to call the city and PG&E herself to get solar turned on in October. Another discovered a ceiling rotting from roof leaks after installation, reached out for help, and waited two and a half months with no response except hollow promises. The post-sale support score sits at 1.3 out of 10, anchored by 13 complaints about ghosting and refusal to fix problems. Multiple reviewers filed complaints with the Contractors State License Board. In one case, panels sat installed but never hooked up to the grid because the company never submitted the paperwork. The owner, Joffre, is repeatedly described as charming during the sales process, then unreachable the moment something goes wrong.
If you're shopping for solar, cross this company off your list. The risk of ending up with an incomplete installation, a damaged roof, and no way to reach anyone for help is simply too high when reliable alternatives exist.
Reviews That Shaped Our Verdict
Dorothy B. arranged for a solar installation and discovered the crew had mounted the panels but then vanished. She tried to get answers but the company stopped returning calls, and the array wasn't tied into the electric company's system. No interconnection paperwork had been submitted, so she ended up handling the hookup and utility filings on her own.
Wilson W. began with what looked like a smooth residential solar install—the paperwork shuffled back and forth, the crew finished the roof work, and the system produced power for a time. When a heat wave arrived, his inverter failed; after multiple attempts to get help he discovered the company had left the job incomplete and the inverter no longer displayed any generation. Heavy rain followed, revealed leaks, and his ceiling started to rot. He called again and received one promise after another that help was coming, but nearly two and a half months later he’s still on a wait list with no service visit scheduled. Local roofers and other solar companies decline to step in because the system is managed by the original installer, and transferring management would be very expensive. Now he faces the unexpected cost of a brand-new roof while the solar panels sitting on his garage remain in limbo—failed equipment, water damage, and no clear path forward.
Lionel M. hired the company for a rooftop solar install and signed the contract on March 13. What stood out was how quickly communication collapsed after he handed over a check: the panels went up on May 3, but after that responsibility shifted away from the initial rep, Joffre, to someone named Matthew, and Lionel heard nothing from Joffre after a last text on June 8. He watched the process unravel and had to force progress himself — a promised corrections visit on May 21 never showed, corrections finally happened on May 29, and on June 4 he was told plans had been submitted to the city only to discover later, after calling the city and county, that revised plans still needed approval. Months of silence followed, so he contacted the city, the utility (PG&E), and anyone who would answer in order to get the system activated. The panels ended up being turned on in mid‑October (October 19), but he only learned about that when he phoned PG&E on October 28. Frustrated enough to file a claim with the Contractors State License Board and prepare for small claims, he remains stuck paying PG&E during the period he was being ghosted — the clearest takeaway being that he had to call the power‑
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 36
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 7 years
BBB Rating
Not BBB rated.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
Joby Ly discovered their inverter stopped working on January 1, 2023, and what followed turned into a six-month ordeal. Joffrey was present at the start, but when the system failed they found customer service essentially disappeared; Joffrey and Matt repeatedly promised they were waiting on Solaredge to send a replacement inverter, yet communication arrived in fits — weeks of silence, a brief hopeful update, then nothing. They spent half a year chasing texts and promises, even after referring their brother for a separate install and worrying that he, too, could be left stranded. They filed a complaint with the BBB (including a screenshot of the last exchange) and got no meaningful response there either. Frustrated, they plan to secure independent repairs and take the installer to small claims court to recover the cost and hassle. The lasting image: an inverter that failed on New Year’s Day and six months of intermittent answers instead of a working replacement.
Joby L. went into this expecting a working residential solar setup, but discovered his inverter stopped functioning on 1/1/23 and then spent six months chasing a solution. He found that the salesperson Joffrey showed up at the start, but once the equipment failed, customer support effectively vanished: he exchanged texts for half a year with long gaps between replies, brief hopeful updates, and then silence. Both Joffrey and Matt kept telling him they were waiting on SolarEdge to send a replacement inverter, yet week after week he got little or no follow-through. He even referred his brother to the company and now worries that his brother will be left without support if anything goes wrong. After filing a complaint with the BBB and receiving no response, he attached a screenshot of the last communication and decided to stop relying on the installer—he plans to arrange repairs on his own and pursue the company in small claims court. The most striking part of his experience: an early attentive salesperson gave way to months of broken promises and disappearing customer service.
Wilson W. began with what looked like a smooth residential solar install—the paperwork shuffled back and forth, the crew finished the roof work, and the system produced power for a time. When a heat wave arrived, his inverter failed; after multiple attempts to get help he discovered the company had left the job incomplete and the inverter no longer displayed any generation. Heavy rain followed, revealed leaks, and his ceiling started to rot. He called again and received one promise after another that help was coming, but nearly two and a half months later he’s still on a wait list with no service visit scheduled. Local roofers and other solar companies decline to step in because the system is managed by the original installer, and transferring management would be very expensive. Now he faces the unexpected cost of a brand-new roof while the solar panels sitting on his garage remain in limbo—failed equipment, water damage, and no clear path forward.