5 Star Energy Pros reviews

Alexander P. returned to 5 Star for a second solar install and even steered two other people to them after his first experience. He had originally entrusted them with a tricky installation on a fourplex that other companies wouldn’t touch, and Joffre handled it. For the follow-up system everything moved exceptionally quickly — from permit approval to activation with PGE in just 11 days. Joffre stayed on top of the timeline, kept him informed throughout, and consistently took on requests instead of pushing back. On top of the responsiveness and willingness to tackle difficult jobs, the pricing was notably competitive. What lingers from his experience is the combination of Joffre’s can-do approach and that razor-fast, 11-day turnaround.

Chris discovered the company on Yelp and contacted them for a quote. After an email from Joffre he set up an on-site appointment; Joffre arrived at his house and walked him through the entire solar installation process in clear, practical detail. Convinced by that thorough walkthrough, he went ahead with the installation and ended up with a system that’s running smoothly. Throughout the project he appreciated steady, honest communication and singled out Joffre’s clear explanations as the standout element. The lasting impression: straightforward, trustworthy guidance at the site visit turned what could have been a stressful upgrade into a trouble-free, well-performing solar system.

Joby Ly discovered their inverter stopped working on January 1, 2023, and what followed turned into a six-month ordeal. Joffrey was present at the start, but when the system failed they found customer service essentially disappeared; Joffrey and Matt repeatedly promised they were waiting on Solaredge to send a replacement inverter, yet communication arrived in fits — weeks of silence, a brief hopeful update, then nothing. They spent half a year chasing texts and promises, even after referring their brother for a separate install and worrying that he, too, could be left stranded. They filed a complaint with the BBB (including a screenshot of the last exchange) and got no meaningful response there either. Frustrated, they plan to secure independent repairs and take the installer to small claims court to recover the cost and hassle. The lasting image: an inverter that failed on New Year’s Day and six months of intermittent answers instead of a working replacement.

While he was in and out of the hospital, Brian R. asked 5 Star Energy Pros to delay his home solar installation; they agreed and returned another day — a flexibility that shaped his whole impression. He shopped around for quotes and kept coming back to their offer as the most competitive. The sales team delivered what they promised: clear, transparent information and no high‑pressure tactics, which let him make the decision on his own timetable. The crew completed the installation neatly, and he felt very satisfied with the workmanship. He appreciated the company’s straightforward, no‑gimmicks approach so much that he even imagined working for them. The detail he remembers most is how they accommodated his hospital schedule without fuss — honest, reliable service when it mattered.

Joby L. went into this expecting a working residential solar setup, but discovered his inverter stopped functioning on 1/1/23 and then spent six months chasing a solution. He found that the salesperson Joffrey showed up at the start, but once the equipment failed, customer support effectively vanished: he exchanged texts for half a year with long gaps between replies, brief hopeful updates, and then silence. Both Joffrey and Matt kept telling him they were waiting on SolarEdge to send a replacement inverter, yet week after week he got little or no follow-through. He even referred his brother to the company and now worries that his brother will be left without support if anything goes wrong. After filing a complaint with the BBB and receiving no response, he attached a screenshot of the last communication and decided to stop relying on the installer—he plans to arrange repairs on his own and pursue the company in small claims court. The most striking part of his experience: an early attentive salesperson gave way to months of broken promises and disappearing customer service.

Wilson W. began with what looked like a smooth residential solar install—the paperwork shuffled back and forth, the crew finished the roof work, and the system produced power for a time. When a heat wave arrived, his inverter failed; after multiple attempts to get help he discovered the company had left the job incomplete and the inverter no longer displayed any generation. Heavy rain followed, revealed leaks, and his ceiling started to rot. He called again and received one promise after another that help was coming, but nearly two and a half months later he’s still on a wait list with no service visit scheduled. Local roofers and other solar companies decline to step in because the system is managed by the original installer, and transferring management would be very expensive. Now he faces the unexpected cost of a brand-new roof while the solar panels sitting on his garage remain in limbo—failed equipment, water damage, and no clear path forward.

David R. found 5 Star Energy Pros while comparing solar options and deliberately chose a local firm over the big national players. He collected several other quotes, but those meetings felt rushed and impersonal, reinforcing his preference for a smaller crew. Picky about his home and after doing a lot of research, he valued how the team handled every phase — the sales demonstration, the site measurement, and the install — with attention and professionalism. Zero-down financing removed a barrier to moving forward, and what stuck with him most was how local attention plus easy financing turned a usually stressful buying process into a straightforward, well-executed project.

Dorothy B. arranged for a solar installation and discovered the crew had mounted the panels but then vanished. She tried to get answers but the company stopped returning calls, and the array wasn't tied into the electric company's system. No interconnection paperwork had been submitted, so she ended up handling the hookup and utility filings on her own.

Kelly found Joffre helpful and responsive through the sales process, but once the panels were installed she repeatedly couldn't get him to return her calls. Later, after the company that performed the installation went out of business and she noticed system production had dropped by about 20%, she reached out to Joffre for someone to troubleshoot — and again received no response. She ended up with an underperforming system and no clear service contact; the unanswered requests for help while output fell 20% is the detail that sticks.