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ABS Alaskan reviews
• updated MAR 3, 2026Loading map...
The Verdict
ABS Alaskan accepted thousands in prepayments for generator and solar installs, then left customers waiting months with no equipment and evasive refund timelines. One contractor reported being overcharged by thousands, then stiffed on payment for five weeks after completing the wiring ABS couldn't legally handle themselves. We found 14 reviews describing the same pattern: deposit taken, installation delayed indefinitely, phone calls ignored or met with excuses, refunds promised but never mailed. Post-installation support fared no better. Multiple solar customers report ABS went silent when systems failed within the warranty period, with one homeowner stonewalled until their one-year coverage expired. Another group of 20-plus Fairbanks homes is still waiting on contracted rebates months after installation. The few positive reviews come from walk-in battery purchases or off-grid consulting, not from installation projects. If you need a truck battery today, they stock quality options. But if you're considering them for a generator or solar install, the evidence says you'll regret the deposit.
If you're shopping for batteries or off-grid advice in person, ABS keeps good stock. But for any installation requiring a deposit, contract, or post-sale support, the pattern is unmistakable: money taken, promises broken, calls ignored. Find another installer.
3 Stories That Stood Out
Diarra Morris ordered a Generac standby generator in October 2021 and put down a $2,000 deposit to lock in a November installation date. When January rolled around with no update, she called; Jim Norman, who identified himself as the owner, blamed supply‑chain delays. She asked for her deposit back and he promised a refund check would be mailed that day. Over the next two weeks she phoned the office repeatedly and kept getting the same response — the check was "in the mail today." She emailed Norman and the accounts team on January 31 with no reply and called again on February 1. That call reached Delilah Daniel in accounts receivable, who admitted the company had the wrong mailing address but again insisted the check was in the mail and could not say when the postmaster would deliver it. By February 1, after multiple calls, an email, a named owner and a named accounts clerk, the $2,000 deposit had not been returned. The clearest takeaway for buyers: repeated promises that a refund is "in the mail" did not translate into an actual refund in this case.
Buffalo Alice hired ABS to install solar on her home and soon discovered the system didn’t work properly. She called repeatedly, only to encounter a passive-aggressive front-desk employee who made each call difficult, and when she finally reached technicians they promised help but never followed through. Over months ABS delayed and offered excuses until her one-year warranty expired. She ended up with a sub-par system and no assistance even for the simplest requests — the warranty window closed while the company dragged its feet.
Brandon hired the company to supply and install a Generac backup generator for his property, and what started as a standard equipment purchase turned into a months-long headache. The firm charged him several thousand dollars above industry norms, then blamed Generac for “losing” the order and kept him waiting five to six months. When the genset finally arrived, they set it on a badly poured concrete slab that wasn’t level. The crew had promised a 100% installation but didn’t hold an electrical license, so Brandon’s own electrical company stepped in to wire the unit. After his crew completed the work, the installer failed to pay the invoice for nearly five weeks; a phone staffer — and Brandon invoked Jim by name in follow-ups — kept assuring him it was a mistake that would be fixed, but the payment still hadn’t arrived. The standout detail here: the company guaranteed a full installation yet lacked the license to do it, leaving him to finish the job and chase overdue payment while living with an unlevel pad under the generator.
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 32
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 13 years
Among the longest-standing installers in the market.
BBB Rating: D-
Poor BBB standing. Significant complaints.
Natural Review Patterns
Reviews were posted naturally over time.
What You Can Expect
Chad Reynvaan kept returning to the shop for parts and help and consistently found helpful service staff and a deep inventory of products on the shelves. He worked one-on-one with Jason, who spent hours and real effort mapping out an off-grid solar power system that had to meet a very tight budget. He walked away with a concrete, budget-friendly system design and appreciated the hands-on time Jason invested — the personalized design session is what stood out most.
Buffalo Alice hired ABS to install solar on her home and soon discovered the system didn’t work properly. She called repeatedly, only to encounter a passive-aggressive front-desk employee who made each call difficult, and when she finally reached technicians they promised help but never followed through. Over months ABS delayed and offered excuses until her one-year warranty expired. She ended up with a sub-par system and no assistance even for the simplest requests — the warranty window closed while the company dragged its feet.
This homeowner skipped checking reviews and bought a special-order item and installation from ABS for their house, then learned the hard way that the experience is very different from buying off the shelf. They found ABS handled in-store purchases fine, but when the job required ordering parts and scheduling installation the company had virtually no staff to follow up and repeatedly failed to provide any proof that the paid-for items had even been ordered. What started as a planned installation stretched into months of delays with no paperwork or confirmations to show progress, leaving the project stalled and time wasted. The one clear takeaway: if you need a special order or home installation rather than something already in stock, expect long delays and little accountability.
Mark Plummer ordered parts for his home solar system and found himself waiting indefinitely. He ended up without the parts he ordered, leaving the work stalled and the order unfulfilled — a clear red flag for anyone who needs prompt parts delivery.
Sarah and Steve handed over a 50% deposit for a solar installation and then watched ten months pass without anyone showing up to start the job. They’ve spent the intervening months chasing a refund and getting the runaround from the company, unable to recover the money or get the project underway. The clearest takeaway: a half-upfront payment and ten months of no service — that’s the detail other buyers are likely to remember.
Holly put down $600 for solar panels in June and expected at least a status update; instead she heard nothing. After weeks of silence she discovered the company never called, so by mid-September she ended up going into their office to demand a refund. Getting her money back turned into a painful process: calls went unanswered, messages weren’t returned, and staff dragged their feet. When she finally confronted them, a salesman tried to sell a different set of panels, saying they would cost considerably more and take several more weeks to arrive. The detail that sticks: three months of radio silence that forced an in-person visit just to get a $600 refund.
Shaun has turned to this company for years when he needed off-grid power solutions. He kept coming back for their hands-on experience and reliable support on remote systems, and he recommends contacting them if you're planning an off-grid setup — their long-term relationship with customers is the clearest sign they know how to deliver in that niche.
Jim O. paid up front for a tower in July 2023 and by mid‑February 2024 still hadn’t received it. He waited, pressed the company for delivery, and told them that "one more week" wouldn’t work — after that they went silent. He wants either the tower delivered or a full refund and warns others not to pay up front, advising potential buyers to deal with someone else.
Jim O'Connor paid the company in full up front for a product they only needed to forward to him — no installation or complex work was required. He waited six and a half months and still received nothing. After that long delay with no delivery, he has begun collections proceedings.
Long-term Satisfaction
Recent customers rate ABS Alaskan 1.9 ★
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.