ABS Alaskan reviews
• last updated FEB 26, 2026Loading map...
The Verdict
ABS Alaskan accepted thousands in prepayments for generator and solar installs, then left customers waiting months with no equipment and evasive refund timelines. One contractor reported being overcharged by thousands, then stiffed on payment for five weeks after completing the wiring ABS couldn't legally handle themselves. We found 14 reviews describing the same pattern: deposit taken, installation delayed indefinitely, phone calls ignored or met with excuses, refunds promised but never mailed. Post-installation support fared no better. Multiple solar customers report ABS went silent when systems failed within the warranty period, with one homeowner stonewalled until their one-year coverage expired. Another group of 20-plus Fairbanks homes is still waiting on contracted rebates months after installation. The few positive reviews come from walk-in battery purchases or off-grid consulting, not from installation projects. If you need a truck battery today, they stock quality options. But if you're considering them for a generator or solar install, the evidence says you'll regret the deposit.
If you're shopping for batteries or off-grid advice in person, ABS keeps good stock. But for any installation requiring a deposit, contract, or post-sale support, the pattern is unmistakable: money taken, promises broken, calls ignored. Find another installer.
Reviews That Shaped Our Verdict
Buffalo Alice hired ABS to install solar on her home and soon discovered the system didn’t work properly. She called repeatedly, only to encounter a passive-aggressive front-desk employee who made each call difficult, and when she finally reached technicians they promised help but never followed through. Over months ABS delayed and offered excuses until her one-year warranty expired. She ended up with a sub-par system and no assistance even for the simplest requests — the warranty window closed while the company dragged its feet.
Brandon hired the company to supply and install a Generac backup generator for his property, and what started as a standard equipment purchase turned into a months-long headache. The firm charged him several thousand dollars above industry norms, then blamed Generac for “losing” the order and kept him waiting five to six months. When the genset finally arrived, they set it on a badly poured concrete slab that wasn’t level. The crew had promised a 100% installation but didn’t hold an electrical license, so Brandon’s own electrical company stepped in to wire the unit. After his crew completed the work, the installer failed to pay the invoice for nearly five weeks; a phone staffer — and Brandon invoked Jim by name in follow-ups — kept assuring him it was a mistake that would be fixed, but the payment still hadn’t arrived. The standout detail here: the company guaranteed a full installation yet lacked the license to do it, leaving him to finish the job and chase overdue payment while living with an unlevel pad under the generator.
Diarra Morris ordered a Generac standby generator in October 2021 and put down a $2,000 deposit to lock in a November installation date. When January rolled around with no update, she called; Jim Norman, who identified himself as the owner, blamed supply‑chain delays. She asked for her deposit back and he promised a refund check would be mailed that day. Over the next two weeks she phoned the office repeatedly and kept getting the same response — the check was "in the mail today." She emailed Norman and the accounts team on January 31 with no reply and called again on February 1. That call reached Delilah Daniel in accounts receivable, who admitted the company had the wrong mailing address but again insisted the check was in the mail and could not say when the postmaster would deliver it. By February 1, after multiple calls, an email, a named owner and a named accounts clerk, the $2,000 deposit had not been returned. The clearest takeaway for buyers: repeated promises that a refund is "in the mail" did not translate into an actual refund in this case.
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 32
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 13 years
Among the longest-standing installers in the market.
BBB Rating: D-
Poor BBB standing. Significant complaints.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
Buffalo Alice hired ABS to install solar on her home and soon discovered the system didn’t work properly. She called repeatedly, only to encounter a passive-aggressive front-desk employee who made each call difficult, and when she finally reached technicians they promised help but never followed through. Over months ABS delayed and offered excuses until her one-year warranty expired. She ended up with a sub-par system and no assistance even for the simplest requests — the warranty window closed while the company dragged its feet.
This homeowner skipped checking reviews and bought a special-order item and installation from ABS for their house, then learned the hard way that the experience is very different from buying off the shelf. They found ABS handled in-store purchases fine, but when the job required ordering parts and scheduling installation the company had virtually no staff to follow up and repeatedly failed to provide any proof that the paid-for items had even been ordered. What started as a planned installation stretched into months of delays with no paperwork or confirmations to show progress, leaving the project stalled and time wasted. The one clear takeaway: if you need a special order or home installation rather than something already in stock, expect long delays and little accountability.
Holly put down $600 for solar panels in June and expected at least a status update; instead she heard nothing. After weeks of silence she discovered the company never called, so by mid-September she ended up going into their office to demand a refund. Getting her money back turned into a painful process: calls went unanswered, messages weren’t returned, and staff dragged their feet. When she finally confronted them, a salesman tried to sell a different set of panels, saying they would cost considerably more and take several more weeks to arrive. The detail that sticks: three months of radio silence that forced an in-person visit just to get a $600 refund.