Action Solar Installation of San Diego reviews

Bill D. has used this company for years and expected another routine service call, but John Wheedleton turned that visit into something notably better. He dug into the issue, found a far less expensive solution, and ended up saving them a substantial amount compared with an earlier estimate they'd been given — an estimate that would have charged them despite parts being covered under warranty. Over the long run this homeowner has experienced consistently good service, but what stuck with him from this appointment was John's willingness to challenge the initial price and deliver a fix that avoided unnecessary costs.

Jamie G. bought an Action Air air conditioner through Costco about 15 months earlier for a lightly used San Diego County home. When the unit stopped blowing cold, a quick customer-service response sent technician Luis out later that week; he investigated, found a faulty coil that was leaking refrigerant, and confirmed the coil and labor would be covered by the warranty — a relief at first. A few days after that, Action Air contacted them and said the coil itself was covered but the company expected the homeowner to pay to replace the lost refrigerant and one other part — almost $1,000 — which felt unfair after spending thousands on the unit just over a year before. Outraged, Jamie posted a one-star Yelp review, asked Action Air for the paperwork, and alerted Costco to prompt a review. Within a couple of days the company re-examined the case and agreed to cover the refrigerant replacement since the leak stemmed from the defective coil. Luis returned, the replacement part arrived quickly, and he completed the repair professionally; the whole exchange — calls, parts, and the follow-up visit — wrapped up in roughly 7–10 days. What lingered was Luis’s professionalism and the fact that,,

H. P. had relied on Action Air for years, so when the company called to schedule a maintenance visit for their heater they expected routine service. They were told on the phone—three separate times—that the visit would be free. When the technician arrived and only adjusted the heater (no parts needed), he presented a $250 bill and said he hadn’t been told the appointment was free. Feeling blindsided and frustrated, they accused the company of a ripoff and “sneaky sales tactics,” stopped doing business with Action Air, and warned others to find a different provider. The memorable takeaway: a company-initiated, supposedly free maintenance call turned into a $250 charge for a simple adjustment, costing a long-term customer’s trust.

Patricia P. hired Action Air to replace two A/C units in her custom house about two years ago, and the company has remained her go-to ever since. When the master bedroom started running warm, a technician traced the issue to a design mismatch: the furthest bedroom had been tied to the wrong outdoor unit when it should have been connected to the bonus-room unit. Mason came back recently to inspect and service both systems, and Patricia walked away impressed with the way the crew examined the setup rather than just treating symptoms. After working with them from installation through ongoing maintenance, she says that across six homes she’s never seen an A/C company deliver such consistent, hands-on service. The detail that stuck with her was how the techs took time to diagnose the original design error and follow through with a full inspection.

Michele F. has relied on Action Air for years in her neighborhood, valuing their fast responses and solid workmanship. When her heaters started acting up recently, she called and the company dispatched a technician, Steve, the very next morning. He diagnosed the problem, walked her through each step, answered every question, and explained the repairs in plain language. She regarded Steve as a superior technician and an obvious asset to Action Air. The detail that stuck with her was the next-day arrival combined with a technician who took the time to explain everything thoroughly.

Michele D. bought a new HVAC unit for her home three years ago and spent that time struggling to get it to work properly. She logged multiple service requests, lost work time waiting on technicians, and ran into what felt like little engagement from management as the issues persisted. Technicians returned repeatedly with no lasting fix until last weekend, when one tech finally traced the fault. The only reliable way to stop the unit when it acted up was to kill the breaker to the whole house. After three years of disruption and a temporary fix that required shutting off the house power, her takeaway is blunt: the problem lasted far too long and the practical remedy was to flip the main breaker.

Ben L. chose Action Air more than ten years ago for a home unit, and a decade later the equipment is still running smoothly. He kept up with their recommended maintenance, and Action Air’s service visits have been consistently reliable. The memorable part of his experience is simple: long-term durability paired with dependable upkeep — ten years on, he still counts on them to keep the unit working.

Barbara B. had Action Air install a system on her home four years ago, and the county inspector praised the work as among the cleanest installations he'd encountered. Four years later a thermostat began acting up; Action Air returned, diagnosed the problem, and fixed it quickly. She worried the company had been sold since the original install, but that concern disappeared — the team continued to deliver fair treatment, friendly customer interactions, and the same high level of follow-up. What lingered most was the combination of an inspector-ready installation and prompt service years later, even after an ownership change.

Alexander Y. ended up with a nightmare after Action Air installed a new AC system in his home: a few years later the unit needed more repairs than the old one and has been costing him steadily more. He found call-back service practically non-existent and watched communication between customer-service reps and the technicians break down repeatedly, so issues never got resolved smoothly. The company left him facing a string of problems and wants him to pay thousands to fix what he called a "lousy pre-school job." He’s now on the hook for expensive repairs to a system that performs worse than the one it replaced.