ADT Solar reviews
• last updated FEB 26, 2026Loading map...
The Verdict
This company is a risk you shouldn't take. We analyzed thousands of reviews and found a pattern: installations drag out for months or even years, final inspections fail repeatedly, and customers pay loans on systems that aren't producing power. One homeowner waited two years for simple inspections to pass, with her husband missing work multiple times while ADT failed to complete required sign-offs. Another signed in March 2022 and by August 2023 still didn't have active panels, watching her credit score drop while paying for electricity and a solar loan simultaneously. The core problem is broken internal handoffs. Sales reps promise 70% energy production and fast timelines, then leave the company before installation wraps. New account managers inherit incomplete files. Inspectors show up to discover plans don't match the actual installation, or Workers Comp paperwork expired, or utility sign-offs were never submitted. Customers report calling daily and hitting voicemail for weeks. Even when panels finally go live, production often runs at 20-30% instead of the promised 70%, leaving families with $200 monthly loan payments on top of $400 electric bills. The 26% federal tax credit, pitched by salespeople as cash you'll receive, turns out to be a credit you may not qualify for, blindsiding buyers who budgeted around it. One reviewer calculated his return on investment jumped from 12 years to 16 because of lower-than-promised output and a disputed production guarantee. If a problem surfaces after installation, support goes silent. Multiple customers describe sending 10+ emails and leaving 15+ voicemails with zero response, even when a panel is producing at 40% or a roof leak appears after the first storm.
If you want solar and can't afford months of loan payments before your system turns on, or if you need a company that will actually return calls when output underperforms, skip ADT Solar. The install may eventually happen, but the timeline and performance risks aren't worth the gamble.
Reviews That Shaped Our Verdict
Shakia signed up for solar service for her home on July 6, 2022, and ended up waiting more than a year: by August 29, 2023 the system still had not been activated. She kept calling for updates, received promises of callbacks that never came, and watched the company repeatedly switch account managers so she never knew who was handling her file. Meanwhile the panels weren't producing power but billing kept arriving — she faced charges of about $200 for the panels and roughly $400 to APS for electricity — and she stopped paying for service she couldn't use. That decision began to hurt her credit score, and a third-party caller even started demanding payment for a system that wasn't active. She tried to cancel before installation but discovered the contract only allowed a five-day cancellation window, which she had missed. The most striking detail: more than a year after signing, she remains in limbo — billed for nonworking equipment, bounced between managers, and left with a damaged credit record.
Lis signed a contract on March 22, 2022 for a more-than-$50,000 solar-plus-battery installation with a company now operating under the ADT name. What began as a scheduled upgrade to her home turned into a string of botched paperwork, failed inspections, and disappearing communication that stretched over months. On April 11 crews showed up but wasted half a day because they had incorrect information about the batteries; a second battery had been ordered but only one got installed that day. She confirmed with her account manager on April 22 that revised plans including the second battery were pending approval, but that change never made it through correctly. On May 24 the local utility disconnected her house for the first scheduled hookup—only to discover the plans were wrong and the second battery hadn’t actually been added. A second disconnect on June 15 finally produced a complete install, but the final inspection on June 21 failed because the plans filed with the county didn’t match the work done in the house. After calling to chase the missing paperwork, Jason told her the plans had only been submitted on June 29 and that she needed to wait for county approval. Frustrated, she,…
Don signed up for residential solar panels after sales staff sold him on the idea that the 26% federal tax credit would put cash back on his taxes and reduce his payments the following year. He discovered that the company pushed the tax-credit story hard—telling customers they would “get money back”—but in his case the credit produced no refund because it depends on tax liability and deductions, so his monthly obligation stayed $60 higher with nothing extra to pay it down. He pressed them for clarification multiple times but walked away with paperwork that hedged with the word “may” while salespeople were coached to present the credit as a sure benefit. A second, larger disappointment came with system performance: the installation was supposed to deliver roughly 70% production, yet on a very good day it hit only 30% and averaged below 20% day-to-day, leaving him with almost no savings on his power bills. Early on he had recommended the company to friends and family—some of whom bought systems—but he reversed course after these outcomes and concluded the company had been dishonest about both the tax benefit and the expected energy production. He wishes he had not spent the money and
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 31
Buyer Beware
Unauthorized Activities
20 reports
Misleading Claims
48 reports
Background Check
Serving customers for 13 years
Among the longest-standing installers in the market.
BBB Rating: NR
Poor BBB standing. Significant complaints.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
Nathan S started out impressed: the install came with a 25-year workmanship warranty, financing went smoothly, and the panels produced strong electricity for a few years. Then a leak showed up on his roof. A local roofer traced the leak back to the solar array, so he reached out to ADT Solar to have the warranty honored—and got no response. He brought in the roofer and a second solar company for a closer look and they discovered the install was done poorly. Anchors had been torqued so tightly they were crushing and cutting the shingles; only some anchors were properly sealed, leaving others likely to leak soon. The crew had apparently cut rails with a saw-type tool where they passed through the shingles, and the roof showed dings and cuts that matched the corners and edges of panels—consistent with panels being dropped directly onto the roof during installation. The inspectors concluded the fix will probably require taking down the entire array, replacing the roof because of installer-caused damage, then reinstalling the system correctly. Nathan hopes ADT Solar still honors that 25-year warranty, because he’s now facing a full teardown and roof replacement to repair damage that the
Sheila bought a 42-panel solar system for her home in 2020 and quickly grew to rely on the savings it delivered. She discovered later that ADT Solar had taken over SunPro Solar—without receiving any notice—and now says the company is out of business, leaving her with a warranty problem. Five of the 42 panels stopped producing, and she spent weeks trying to get help: calling the support line and reaching out to her original salesperson, Dennis Valentin. Dennis initially promised to help point her to someone who could handle the warranty, then stopped answering calls and texts. She watched a solution evaporate despite the panels themselves working well and cutting her electric costs; what lingers is the frustration of a homeowner who still has functioning equipment but no clear path to service or warranty support.
Julie S bought a residential solar system after a salesperson promised no electricity bills for five years, a military discount, independence from the grid, and a $9,949.50 federal credit. She expected a clear move off the utility and a significant up-front financial benefit. Instead, she discovered the system installed was too small for her needs and the panels were oriented poorly, so production fell short. She now carries a $221 monthly payment for the system on top of the power bills she was told she wouldn’t have. ADT SOLAR offered a one-time $176.51 payment to compensate for the shortfall, and the only way the company responds is through an automated system that keeps directing her to contact the power company. A promised one-year review dated September 1, 2024 produced no meaningful resolution. The stark detail that will stick with prospective buyers: a near-$10,000 credit and five years of no bills were promised up front, but she ended up with ongoing utility charges, a $221 finance payment, and a token $176.51 offer instead.