ADT Solar reviews

Gene Castleberry began his solar journey for a country home with a well on July 8, 2021, and deliberately waited until everything had run live before writing about it. He discovered an easy sales and financing start with Godfrey Jackson, who asked the right questions, prepared the initial loan paperwork and stayed available through the installation. The installers themselves showed up competent and courteous, but the timeline stretched out—COVID-era staffing and the back-and-forth between Sunpro (later ADT Solar) and the local utility, Okefenoke REMC, created paperwork delays that pushed activation past the holidays. A change order was entered in mid-September, loan paperwork adjusted at the end of September, approvals completed by November, and the panels became fully operational on January 28, 2022. From that point the panels produced consistent, welcome solar energy and reduced Gene’s grid draw. After seeing that excess generation was being sold back to the utility at rates well below what he paid for power, he decided to add two batteries to capture that energy. He reconnected with Godfrey on June 16, 2022, secured initial financing the same day, and began the more technical,

Nathan S started out impressed: the install came with a 25-year workmanship warranty, financing went smoothly, and the panels produced strong electricity for a few years. Then a leak showed up on his roof. A local roofer traced the leak back to the solar array, so he reached out to ADT Solar to have the warranty honored—and got no response. He brought in the roofer and a second solar company for a closer look and they discovered the install was done poorly. Anchors had been torqued so tightly they were crushing and cutting the shingles; only some anchors were properly sealed, leaving others likely to leak soon. The crew had apparently cut rails with a saw-type tool where they passed through the shingles, and the roof showed dings and cuts that matched the corners and edges of panels—consistent with panels being dropped directly onto the roof during installation. The inspectors concluded the fix will probably require taking down the entire array, replacing the roof because of installer-caused damage, then reinstalling the system correctly. Nathan hopes ADT Solar still honors that 25-year warranty, because he’s now facing a full teardown and roof replacement to repair damage that the

Sheila bought a 42-panel solar system for her home in 2020 and quickly grew to rely on the savings it delivered. She discovered later that ADT Solar had taken over SunPro Solar—without receiving any notice—and now says the company is out of business, leaving her with a warranty problem. Five of the 42 panels stopped producing, and she spent weeks trying to get help: calling the support line and reaching out to her original salesperson, Dennis Valentin. Dennis initially promised to help point her to someone who could handle the warranty, then stopped answering calls and texts. She watched a solution evaporate despite the panels themselves working well and cutting her electric costs; what lingers is the frustration of a homeowner who still has functioning equipment but no clear path to service or warranty support.

Danny B purchased a residential solar system through Sunpro in June 2020 that came with a 25-year full system warranty and extended labor coverage. He discovered Sunpro had been sold to ADT without any phone, text, letter or email notification. When the company that took over later ceased solar operations—again without notifying him—he ended up still paying $454 a month but with no phone number or contact to call for service on the warranties that are supposed to cover his system. The striking takeaway: a long-term warranty exists on paper, yet he remains on the hook for $454/month with no avenue for warranty service.

Lis signed a contract on March 22, 2022 for a more-than-$50,000 solar-plus-battery installation with a company now operating under the ADT name. What began as a scheduled upgrade to her home turned into a string of botched paperwork, failed inspections, and disappearing communication that stretched over months. On April 11 crews showed up but wasted half a day because they had incorrect information about the batteries; a second battery had been ordered but only one got installed that day. She confirmed with her account manager on April 22 that revised plans including the second battery were pending approval, but that change never made it through correctly. On May 24 the local utility disconnected her house for the first scheduled hookup—only to discover the plans were wrong and the second battery hadn’t actually been added. A second disconnect on June 15 finally produced a complete install, but the final inspection on June 21 failed because the plans filed with the county didn’t match the work done in the house. After calling to chase the missing paperwork, Jason told her the plans had only been submitted on June 29 and that she needed to wait for county approval. Frustrated, she,…

Cam went through a full SunPro install for a 38-panel rooftop array that was put up in July 2019 and flipped on in August 2019. What started as a promising sales pitch — a projected 17,262 kWh/year and a seven-year ROI on paper — turned into a bumpy, months-long process that mixed competent crews with sloppy execution and slow communication. Early on, a professional design placed 20 of the 38 panels facing northeast — the wrong orientation for a Texas roof — until Cam suggested a revised layout and the designer corrected it. On installation day a large SunPro crew arrived on time, but the lead tech had to leave about an hour in, forcing a follow-up visit the next Monday that still didn’t allow for full testing. When the system finally came online, most panels showed as unassigned because the Enphase setup had been left incomplete; after Cam called the inverter maker, Enphase sorted the issue in five minutes. The crew had also installed the CT clamps backwards; once those were flipped the consumption numbers started to look right. The physical installation left more visible problems: a storm after the first run revealed a hole in the roof and a leaking garage that damaged thedry

Don signed up for residential solar panels after sales staff sold him on the idea that the 26% federal tax credit would put cash back on his taxes and reduce his payments the following year. He discovered that the company pushed the tax-credit story hard—telling customers they would “get money back”—but in his case the credit produced no refund because it depends on tax liability and deductions, so his monthly obligation stayed $60 higher with nothing extra to pay it down. He pressed them for clarification multiple times but walked away with paperwork that hedged with the word “may” while salespeople were coached to present the credit as a sure benefit. A second, larger disappointment came with system performance: the installation was supposed to deliver roughly 70% production, yet on a very good day it hit only 30% and averaged below 20% day-to-day, leaving him with almost no savings on his power bills. Early on he had recommended the company to friends and family—some of whom bought systems—but he reversed course after these outcomes and concluded the company had been dishonest about both the tax benefit and the expected energy production. He wishes he had not spent the money and