ADT Solar reviews

Gene Castleberry began his solar journey for a country home with a well on July 8, 2021, and deliberately waited until everything had run live before writing about it. He discovered an easy sales and financing start with Godfrey Jackson, who asked the right questions, prepared the initial loan paperwork and stayed available through the installation. The installers themselves showed up competent and courteous, but the timeline stretched out—COVID-era staffing and the back-and-forth between Sunpro (later ADT Solar) and the local utility, Okefenoke REMC, created paperwork delays that pushed activation past the holidays. A change order was entered in mid-September, loan paperwork adjusted at the end of September, approvals completed by November, and the panels became fully operational on January 28, 2022. From that point the panels produced consistent, welcome solar energy and reduced Gene’s grid draw. After seeing that excess generation was being sold back to the utility at rates well below what he paid for power, he decided to add two batteries to capture that energy. He reconnected with Godfrey on June 16, 2022, secured initial financing the same day, and began the more technical,

Nathan S started out impressed: the install came with a 25-year workmanship warranty, financing went smoothly, and the panels produced strong electricity for a few years. Then a leak showed up on his roof. A local roofer traced the leak back to the solar array, so he reached out to ADT Solar to have the warranty honored—and got no response. He brought in the roofer and a second solar company for a closer look and they discovered the install was done poorly. Anchors had been torqued so tightly they were crushing and cutting the shingles; only some anchors were properly sealed, leaving others likely to leak soon. The crew had apparently cut rails with a saw-type tool where they passed through the shingles, and the roof showed dings and cuts that matched the corners and edges of panels—consistent with panels being dropped directly onto the roof during installation. The inspectors concluded the fix will probably require taking down the entire array, replacing the roof because of installer-caused damage, then reinstalling the system correctly. Nathan hopes ADT Solar still honors that 25-year warranty, because he’s now facing a full teardown and roof replacement to repair damage that the

Sheila bought a 42-panel solar system for her home in 2020 and quickly grew to rely on the savings it delivered. She discovered later that ADT Solar had taken over SunPro Solar—without receiving any notice—and now says the company is out of business, leaving her with a warranty problem. Five of the 42 panels stopped producing, and she spent weeks trying to get help: calling the support line and reaching out to her original salesperson, Dennis Valentin. Dennis initially promised to help point her to someone who could handle the warranty, then stopped answering calls and texts. She watched a solution evaporate despite the panels themselves working well and cutting her electric costs; what lingers is the frustration of a homeowner who still has functioning equipment but no clear path to service or warranty support.

Danny B purchased a residential solar system through Sunpro in June 2020 that came with a 25-year full system warranty and extended labor coverage. He discovered Sunpro had been sold to ADT without any phone, text, letter or email notification. When the company that took over later ceased solar operations—again without notifying him—he ended up still paying $454 a month but with no phone number or contact to call for service on the warranties that are supposed to cover his system. The striking takeaway: a long-term warranty exists on paper, yet he remains on the hook for $454/month with no avenue for warranty service.

Julie S bought a residential solar system after a salesperson promised no electricity bills for five years, a military discount, independence from the grid, and a $9,949.50 federal credit. She expected a clear move off the utility and a significant up-front financial benefit. Instead, she discovered the system installed was too small for her needs and the panels were oriented poorly, so production fell short. She now carries a $221 monthly payment for the system on top of the power bills she was told she wouldn’t have. ADT SOLAR offered a one-time $176.51 payment to compensate for the shortfall, and the only way the company responds is through an automated system that keeps directing her to contact the power company. A promised one-year review dated September 1, 2024 produced no meaningful resolution. The stark detail that will stick with prospective buyers: a near-$10,000 credit and five years of no bills were promised up front, but she ended up with ongoing utility charges, a $221 finance payment, and a token $176.51 offer instead.

Gregg L bought a residential solar system from ADT Solar in May 2022 and signed a 25-year contract that promised service and repairs. Over the following months he noticed his electric bills climbing instead of falling, so he contacted the company that monitors the array and learned several inverters had failed and production had dropped. The monitor offered to ship a replacement part but said a technician would have to install it — a cost Gregg expected the 25-year agreement to cover. She then informed him that ADT was no longer providing panel service. Gregg tried repeatedly to reach ADT and got no response, all while continuing to pay the monthly fee and with his lender having already paid ADT. He views ADT’s abandonment of the long-term service commitment as a breach of contract and wants the company to either perform the repairs it promised or remove the panels; the most striking fact for him is that ADT accepted payment through his lender and then walked away from the service obligation.

Don signed up for residential solar panels after sales staff sold him on the idea that the 26% federal tax credit would put cash back on his taxes and reduce his payments the following year. He discovered that the company pushed the tax-credit story hard—telling customers they would “get money back”—but in his case the credit produced no refund because it depends on tax liability and deductions, so his monthly obligation stayed $60 higher with nothing extra to pay it down. He pressed them for clarification multiple times but walked away with paperwork that hedged with the word “may” while salespeople were coached to present the credit as a sure benefit. A second, larger disappointment came with system performance: the installation was supposed to deliver roughly 70% production, yet on a very good day it hit only 30% and averaged below 20% day-to-day, leaving him with almost no savings on his power bills. Early on he had recommended the company to friends and family—some of whom bought systems—but he reversed course after these outcomes and concluded the company had been dishonest about both the tax benefit and the expected energy production. He wishes he had not spent the money and

Patrick W invested in a residential solar system after ADT Solar promised his utility bill would drop to no more than $10 a month. He discovered that after two to three months there was no meaningful reduction, was told to wait a couple more months, and ended up two years later still paying high electric bills in addition to the loan or lease payments for the panels. He kept trying to get the problem fixed: repeated calls to ADT Solar landed him on indefinite holds or disconnected, and he can no longer reach a representative by phone. He also found the local office they initially used listed as permanently closed on ADT’s website. At one point the company sent a check that acknowledged they hadn’t installed enough panels, but when he asked when the remainder would go up he was told no additional panels would be installed in 2024 and it might be possible next year. Frustrated, he filed a formal complaint with the BBB and is seeking a full refund plus compensation for the financial strain and stress caused by what he views as misleading promises and poor service. The clearest takeaway: a firm $10-per-month promise that never materialized, two years of unresolved high bills, and no‑

In 2020 Jeanne E financed about $45,000 for a home solar installation and discovered the installer, Sunpro Solar, was later sold to ADT Solar — and then ADT exited the solar business altogether. She now finds herself stuck with gateway equipment that’s still covered by warranty but no clear route to get it serviced. She has kept up with her payments and pressed every listed phone number and website for help, only to hit dead ends. She’s worried the Enphase hardware may need replacement and doesn’t know how to get it inspected or repaired before warranties run out. The image that sticks: a paid-for rooftop system with a 25‑year panel warranty on paper, but no company answering when warranty work is required.