Advanced Conservation Systems reviews

Anderson B. contracted the company in August 2021 to install rooftop electric panels, pool‑heating panels, and a tankless water heater at his home. When the crew finished, he discovered the tankless unit had been installed with its exhaust pipe exposed, venting toxic gas into his car garage. He hired a licensed plumber to correct the installation and paid $606 out of pocket. The installer never provided invoices for the equipment, so he could not claim a $1,000 SoCalGas rebate; by the time he pursued the paperwork the rebate window had closed. The company stopped answering his phone calls and emails while he continued requesting reimbursement and the missing invoices. The bottom line: he ended up with an emergency repair bill, a lost $1,000 rebate, no equipment invoices, and no response from the installer.

Jim had an ACS solar system installed with his pool years ago, and the single most striking thing he experienced was how quickly the panels could heat water: on one spring afternoon his spa rose from 56°F at 10:00 a.m. to 96°F by 1:30 p.m. using only solar heat. On hot summer days the system would easily add about 8°F to the pool, though nights could pull 6°F away unless a cover was used — he figures a cover would retain roughly 80% of the gains. With propane topping $4.49 a gallon that year, he appreciated not having to fire the heater. A harsh winter when temperatures hit 9°F did cause a leak, but ACS technicians came out and repaired it; he describes the techs as very nice and top notch. Where the experience soured was with management and contract handling: the company owner tried to tack on an extra 10% because the pool took more than two years to build, despite a $5,000 deposit that had been sitting with them, and he had to escalate the matter to corporate to get it settled. He also found ACS’s winterization pricing high (though he acknowledges their overhead) and now does many of his own minor solar repairs. In later updates he expressed hope that local customer service had,/

Jim had an ACS solar system installed alongside his pool about six years ago. After a winter that plunged to around 9°F a leak developed; ACS came out, fixed the leak, and Jim found the field technicians consistently top notch. He discovered the system can heat aggressively — on April 6, 2014 he started the day with an outside temperature of 65°F and a pool at 56°F, and by 1:30 p.m. the spa was up to 96°F using only solar heat (outside temp 76°F), a roughly 12°F-per-hour jump he still cites. On hot summer days the pool can gain about 8°F, but it can also lose roughly 6°F overnight unless covered; with a cover he estimates retaining about 80% of heat gains, which made avoiding propane (he paid around $4.49/gal that season) a real saving. Offsetting the strong performance, he ran into communication and billing headaches: a $95 bill showed up almost a month later (May 7, 2014) and he had to wait for a return call from Ann, ultimately escalating one issue to corporate. He also remembers the pool-build phase poorly — the owner tried to tack on 10% because the job stretched over two-plus years and resisted honoring the original contract, a dispute tied to about $5K that had been paid up.