Alternative Energy Systems reviews

On two separate solar projects over the past several years, 3rd Fret found AES to be the rare company that made a complicated job feel easy. From choosing the panels and battery banks to the final wiring, everything moved smoothly, and the crew stayed professional and friendly while answering questions along the way. The biggest surprise came at the end: the system was up and running earlier than expected, with Michelle kept informed at each step instead of left guessing.

Debbie had AES install SunPower equipment years earlier and then, eight years on, encountered a manufacturer recall. She and her husband Ted turned to AES to handle the paperwork and repairs, and AES dug in—pushing through the recall process, coordinating with SunPower, and following the case until the fixes were completed. The couple singled out the persistent, competent work of Carmy, Sandro?, and Eric for making the difference. What lingered from their experience was not the original sale but the company’s willingness to stay involved long after installation and see a complicated recall through to a proper resolution.

More than a decade after Georgia first gave this solar installer top marks for a successful installation, the experience had clearly changed by the time she came back with service questions. What had once felt like a company worth praising now seemed driven more by the sales side than by post-install support, and after two separate calls to the service department, she never got a return call. That gap between the original install and the later silence was the detail that stood out most.

Dan had already been left with a mess by another solar outfit, so finding Alternative Energy Solutions felt like getting a project back on track. The standout for him was Lauren Guerra, the service writer who stepped in and helped untangle the problems that had piled up from the earlier company. By the end, he came away grateful for a team that didn’t just install equipment but actually helped clean up someone else’s mistakes.

Ben began the process with Henry, who walked him through the process and the available options in clear detail. He ended up with a professionally installed system: Kevin and his crew handled the trenching and conduit so neatly that the run is virtually invisible in the yard. He now checks the monitoring app as the battery fills up and enjoys watching it charge. The thing that stuck with him most was the discreet, clean installation — especially that hidden trench — paired with straightforward communication from the start.

After almost five years with a residential solar system, Pam found the relationship break down once the company changed hands. She discovered one day that the app let her check her system’s production, and the next morning the monitoring icon had vanished from her phone; when she tried to log in her email address was no longer recognized. Encountering that kind of account instability and what she describes as poor organization, she lost confidence in the provider. She will not use them again — the memorable takeaway is that ownership changes left her without reliable access to production monitoring.

Michael had ARS install a solar panels and system on his home years ago. Over the years he relied on them for follow-up work and discovered they consistently showed up with rapid, efficient service whenever something needed attention. That steady reliability became the defining feature of the relationship, and he ended up recommending ARS to many people — notable because he rarely hands out referrals. For him, the lasting responsiveness is what sets the company apart.

Steven D. leased a solar system for his home almost three years ago and hasn’t regretted the choice. He ran into a few occasions when the company was slow to return a call, but their consistent, respectful treatment made those delays easy to forgive. After this stretch of ownership and service interactions, he gave them five stars—what stood out was the way the team treated him, not flawless responsiveness but reliable customer care that kept him satisfied.

Henry was still waiting on the project to move forward when he wrote the review, and that unfinished state shaped everything else. So far, the company had only produced a report spelling out what was wrong and arranged for a cleaning, but even that cleaning had slipped so far behind schedule that it was nearly two months overdue. Instead of seeing progress on the job itself, he was left staring at delays before the real work had even started.