American Solar Advantage reviews
• last updated FEB 26, 2026Loading map...
The Verdict
American Solar Advantage leaves customers stuck with non-working systems and vanished support. We found dozens of homeowners reporting the same pattern: panels installed promptly, then months of silence while the system sits unconnected and loan payments pile up. One customer documented a 683-day ordeal from contract to final utility approval, including two failed inspections and a contractor who refused to meet after being paged multiple times. Reviews describe unreturned voicemails, broken rebate promises (one family owed $251 monthly never saw a check), and inverters that failed three times in two years. The company's contractor license was cited in 2023 for failing to provide completion dates, and multiple reviews from late 2023 report the business shutting down entirely while customers are left holding financed systems that don't work. If you're choosing a solar installer, skip American Solar Advantage and find a contractor with a track record of answering the phone after installation day.
If you value your money and sanity, look elsewhere. This company collected payments, installed equipment, then disappeared when systems failed or never connected to the grid.
Reviews That Shaped Our Verdict
R Palacios discovered their solar panels stopped producing power at the end of July 2023. They waited more than a month before a technician came out and diagnosed a failed inverter — which would be the third inverter on the system in two years. They struggled to get anyone on the phone; routine calls went unanswered. Repeated attempts to reach the company's customer service supervisor, Jennifer, ended the same way: no answers, no callbacks, and what they experienced as dishonest handling of the issue after at least ten calls. Left with a nonworking system and repeated inverter failures, the most striking detail for them was the combination of chronic equipment problems and a named supervisor who wouldn’t return calls, leaving no clear path to a reliable repair.
Whitney T. signed a contract in October for a home solar installation that was guaranteed to be finished by year-end. When that deadline came and went, the company blamed the city; after she spoke with the city, she discovered that explanation didn’t hold up. The crew finally showed up in March, but the system was malfunctioning from day one. The company directed her to file a claim with her homeowners insurance despite a warranty on the work; only after she pushed and demanded repairs did they return and make the system operate. Her contract includes a 36‑month rebate of $251 per month, yet six months after installation she had received no rebate payments. The company promised back pay would be deposited by September 30, but as of October 3 no payments had arrived and they stopped answering calls or returning voicemails. The details that linger: months of delay, a system that needed fixing immediately after install, and a promised monthly rebate that never showed up while the company went silent.
Marianne H. signed a $63,393 contract for a home solar system on 9/18/2021 and ended up waiting 683 days from that signature to receive the permission-to-operate (PTO) notice from SCE. What started with a site survey four days after signing turned into a series of long delays and missed handoffs: ASA requested permits on 11/5/2021 but didn’t secure them until 4/26/2022 — 172 days after the permit request. The array finally began producing electricity on 5/9/2022, but two failed inspections on 7/20/2022 kicked off a nine- or ten-month slog to resolution. Marianne discovered that, according to county records, no inspection activity had occurred after that July 2022 date for 260 days, so she went in person to the LA County permit office and then to ASA in April 2023 to get answers. She waited over an hour to see the project signer, Bobby Harris; he never met with her, but she did meet with customer service manager Jennifer Farias, who later told her a final inspection had been completed on 6/16/2023. That meant there were 403 days between when the system first generated power and when it passed final inspection. The paperwork drama continued: ASA “lost” the signed rebate contract and,
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 26
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 8 years
BBB Rating: NR
Poor BBB standing. Significant complaints.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
Carl signed a contract for a home solar installation more than a year ago and then spent months waiting as the company kept promising to connect and activate the system. He watched those assurances stretch out month after month and week after week, and finally handed over the payment when a salesperson insisted the activation would happen. The reassurances felt like a tactic to lure impatient customers into paying, and then he discovered ASA had filed for bankruptcy and closed for good. The end result: a paid-for system that never got connected and a hard lesson about trusting repeated promises from a company that folded after taking his money.
R Palacios discovered their solar panels stopped producing power at the end of July 2023. They waited more than a month before a technician came out and diagnosed a failed inverter — which would be the third inverter on the system in two years. They struggled to get anyone on the phone; routine calls went unanswered. Repeated attempts to reach the company's customer service supervisor, Jennifer, ended the same way: no answers, no callbacks, and what they experienced as dishonest handling of the issue after at least ten calls. Left with a nonworking system and repeated inverter failures, the most striking detail for them was the combination of chronic equipment problems and a named supervisor who wouldn’t return calls, leaving no clear path to a reliable repair.
Whitney T. signed a contract in October for a home solar installation that was guaranteed to be finished by year-end. When that deadline came and went, the company blamed the city; after she spoke with the city, she discovered that explanation didn’t hold up. The crew finally showed up in March, but the system was malfunctioning from day one. The company directed her to file a claim with her homeowners insurance despite a warranty on the work; only after she pushed and demanded repairs did they return and make the system operate. Her contract includes a 36‑month rebate of $251 per month, yet six months after installation she had received no rebate payments. The company promised back pay would be deposited by September 30, but as of October 3 no payments had arrived and they stopped answering calls or returning voicemails. The details that linger: months of delay, a system that needed fixing immediately after install, and a promised monthly rebate that never showed up while the company went silent.