American Solar Solution reviews

Julia H. answered a sales call and ended up signing a contract for rooftop solar after the salesperson, Idan "David" Edery, painted a picture of five to six years of interest-free financing and even an HGTV-style showcase for her home. She made it clear she would only move forward for a true 0% financing period, but four months later discovered the fine print: unless the loan was paid within a year, it would convert to an 11.5% interest rate. Promises of a tankless water heater and a $1,000 new-client incentive for her ZIP code never showed up, and within 15 months of installation two roof leaks developed. A recent LADWP bill — received about two and a half months ago — revealed the panels were covering only roughly one third of her electric use, despite being told the system would produce excess power or leave her with near-zero bills. She emailed the owner, Shay, three times since May 5, 2014 with no reply, contacted the BBB and the California DA, and has begun talking with an attorney. The clearest takeaway she keeps returning to: the sales pitch and the paperwork didn’t match, and the system delivered far less than she was promised.

Caitlin K. went into a residential solar job expecting the salesperson’s big promises — zero electric bills and about $9,100 out of pocket — but ended up paying more than $16,000 for a system that never met those assurances. Ten months after signing, and well beyond the 30–90 day timeline she was given, the work remained unfinished while billing had already started. She discovered the company had installed fewer panels than agreed, left panels crooked and out of alignment, and failed to get their monitoring/Envoy system working. Needing answers, she found herself doing the follow-up: calling repeatedly for status updates, supplying the same documents over and over, and even sending photos to prove visible mistakes — only to receive a dismissive reply that the issues weren’t that bad. The crew then shifted blame onto her: for missing materials, for installation that allegedly didn’t match the city plan, and for delays the company created. Frustrated, she escalated the situation to the Better Business Bureau and involved the lender; the finance company listened and helped file a complaint. The clearest takeaway: she paid a large sum, waited months past the promised finish, and ended

Russell H. hired the company for a home solar installation and discovered problems almost immediately. He found that financing terms had been misrepresented, the crew attempted to begin work before any permits were pulled, and the crew refused to install the array where he had specified. They left the property messy and, worst of all, damaged the wall around his electric panel. He ended up with a partly mishandled job and a damaged electrical area — a clear signal for buyers to get financing details, permit confirmation, and panel placement agreed in writing before any work starts.

Pamela B. had solar panels fitted to her roof and soon started discovering water intrusion where the work had been done. She contacted the installer; they returned and carried out what they described as a repair, but the leak kept coming back. Frustrated, she eventually hired an independent roofing contractor to complete the proper repairs. The experience left her unimpressed, having to bring in another company to fix problems that followed the solar installation.

Vahan installed a 4.33 kW system—17 panels at 255 watts each—on his Moreno Valley home in February after a salesman promised the array would wipe out his electric bills and even produce year-end credits. By April he discovered the system’s monitoring graphics showed the panels operating, but his bill had returned and production was far below the numbers the salesman had painted. The salesperson had insisted summer would bring much higher output and even claimed hotter temperatures would boost production; when higher temps arrived, the opposite happened and the array produced less on hot days. Each time he pushed the company for answers the salesman backtracked or denied earlier claims, and only months later did a company representative explain that converting from DC to AC costs roughly 17% of the output. Vahan had been led to expect about 35–43 k/W per day in summer based on the salesperson’s presentation; the company’s later explanation meant he should expect nearer 23–24 k/W per day—but that conversion loss was not disclosed up front and does not appear anywhere in the contract, which only lists “17 panels, 4.33 system” and 255 watts per panel. Frustrated by the gap between the

Stephanie M. hired the company to install solar and wound up in a drawn-out, frustrating ordeal: months of delays and ongoing problems with the project. She repeatedly reached out to her assigned project manager by phone and email but got no responses. Frustrated, she escalated the matter and began dealing directly with the company’s legal counsel; after weeks of meetings and negotiations over a possible refund — prompted by the delays and errors in documentation sent to DWP — the lawyer abruptly stopped communicating. The clearest takeaway she left with was the collapse of refund talks when legal contact went silent in the middle of resolving the DWP paperwork issues.

Noelle had a residential solar system installed last summer after the company promised it would cover 100% of her electricity usage. By fall she discovered the array wasn't producing anywhere near that level, and investigations pointed to a likely miscalculation of the panels' output. She chased the company repeatedly; multiple employees acknowledged the issue and promised to look into it, but months later she still hasn't received a clear plan for fixing the mistake. The result: an expensive rooftop system that doesn't eliminate her electric bill, and a supplier that was eager to install but has been unwilling or unable to stand behind the work. She ended up paying for underperforming solar and no resolution in sight.

Brandon C. hired the company for a residential solar install and ended up waiting four months before work was completed. He had been promised the electrical would be hidden inside the wall, but when installers arrived he discovered conduit running up the exterior—something he says he was never told could not be concealed. During the hookup the crew cut power, and when it was restored his computer’s motherboard was fried and his printer stopped working properly; he’s still waiting for the company to repair those damages. Rather than focus on fixing the problems, the crew pushed for payment and shifted blame onto his homeowners association for the delay, even though the HOA approved the plans within a month. He lost faith in the company and won’t recommend them; the combination of visible conduit and unresolved, damaged electronics is what stayed with him.

Matthew H. went through a residential solar install in Los Angeles and ended up being hounded by the company long after the panels were on his roof. He kept getting telemarketing calls — roughly twenty more — even after telling them repeatedly the system was already installed. The panels were fitted in March but the system wasn’t turned on until September, and he hasn’t seen any savings yet; his most recent bill was about $298 for two months despite warm daytime temperatures. He discovered the utility and the company’s contractors weren’t communicating, the salesperson vanished after the initial visit, and office staff left messages and took weeks to return calls. He asked for rebate paperwork by email but never received a DWP rebate, and the office pressured him to pay after installation even though the system wasn’t active. The company also lost personnel and left his file in limbo, so he’s still waiting for someone to follow up. His takeaway: don’t agree to pay on “completion” — make sure the utility actually hooks the system up first, because months later he’s left with the bill and unanswered rebate questions.