ANR Roofing reviews
• last updated FEB 26, 2026Loading map...
The Verdict
ANR Roofing is not worth the gamble. We found two dozen reviews describing the same infuriating pattern: crews finish the install, collect payment, then vanish when problems emerge. One homeowner emailed the company three times about a leak in a roof they had replaced just months earlier and never received a response, ultimately hiring another contractor to fix it. Another texted photos of ceiling water damage after storm flooding and got radio silence for weeks. The workmanship scores look solid on paper (126 positive mentions), and crews do wrap jobs quickly, but that speed means nothing if the company ghosts you when the ceiling starts dripping. We noticed 27 reviews explicitly flagging missed callbacks, ignored warranty claims, and no-show appointments for post-install repairs. One customer scheduled a small repair, signed a contract, then watched ANR blow through the agreed timeframe without a word. When he asked which roads were supposedly closed (the company's excuse for the delay), the owner deflected three times, then admitted they were simply too busy and lashed out at the homeowner for pressing the issue. If you need a roofer who answers the phone after cashing your check, keep looking.
If you're okay with rolling the dice on whether your roofer will pick up the phone in six months, ANR might save you a few hundred dollars upfront. But if you want a contractor who treats warranty work as seriously as new installs, this is not your company.
Reviews That Shaped Our Verdict
Julie L. chose ANR after reading glowing Yelp reviews about a year and a half ago. The crew finished the job on schedule, replacing a section of the flat roof for $4,500. A while later a ceiling started leaking; when technicians returned they blamed a leaf-clogged gutter and charged $180 even though a warranty covered the work. The leak persisted, repeated calls and emails went unanswered, and a heavy storm then caused significant water damage. She left many messages and got no return contact — she understands companies get busy after storms, but the communication blackout felt like bad business. She had warned them she picked ANR because of those positive Yelp reviews and didn’t want that to change, and she noticed other customers reporting the same follow-up problems. Technicians were friendly on site, but the standout detail — paying for a small repair under warranty and then being left with worsening damage and no response — is the thing a prospective buyer is most likely to remember.
Jason B. had his roof replaced in September 2012 — a job big enough that he traded the idea of a new kitchen for a new roof. He discovered the installation itself looked good, but the trouble began with after‑sale service. About three months later a couple of pieces of the new roofing started lifting; he called Ricardo at ANR’s Eagle Rock office, was told someone would come out to inspect, and waited — calls and messages went unanswered and no one ever showed, so he eventually paid another company to make the repair. During the heavy San Fernando Valley rains in winter 2014 he found a rear gutter clogged and water spilling over onto the foundation. With no trees nearby and the gutter out of reach, he suspected roofing debris and followed Ricardo’s instruction to email his contact details on Dec. 3, 2014; after two weeks of silence he texted and, as of Dec. 24, 2014, still had not heard back. The most memorable part of his experience: ANR put up a solid roof, but repeated unanswered service requests — to the same contact at the Eagle Rock office — forced him to hire others and left him wary about the company’s after‑sale care.
S C. hired ANR Roofing for a small roof repair on a loop-road property that can be reached from four different entry points. After the crew visited the property last week and a contract was signed, the job didn’t get finished within the promised window and the team missed the final scheduled day. When S C. followed up by text, Andy from ANR explained that “roads were closed” and they couldn’t reach the site — an explanation that didn’t ring true given the multiple access routes S C. could have suggested in real time. S C. pressed for which roads the crew had tried and offered alternatives, but Andy dodged the question three times, then grew defensive and belligerent when asked why S C. hadn’t been called as soon as the problem was discovered. At one point Andy bluntly said they were “too busy” to do the job. S C. walked away convinced the company had overbooked its schedule and opted for an embellished excuse instead of honest communication. The detail that stuck most was Andy’s refusal to explain basic route information combined with the abrupt “too busy” response — it turned a small repair into a lesson about unreliable scheduling and evasive customer service.
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 68
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 18 years
Among the longest-standing installers in the market.
BBB Rating
Not BBB rated.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
Zachary had ANR install a new roof on his home in Altadena about a year and a half ago. When the Eaton Fire ripped through the area and 80–90% of Altadena burned, with embers raining down and 70–80 mph winds whipping the neighborhood, his roof emerged with no structural damage—only soot and ash—looking almost like it had been installed yesterday. He watched the storm and fire damage all around and found his roof untouched, which he credits to the build quality. ANR put the roof on in essentially two days, made the process easy to work with, answered all his questions, and even worked in his request to leave a hole for a future kitchen vent. They weren’t the cheapest quote, but after seeing how the roof held up, he felt the extra cost bought real resilience. The enduring image for him: a roof that withstood embers and gale-force winds and still looks new except for surface soot.
Zachary S. had ANR install a roof on his Altadena ranch-style home about 1.5 years ago, and he watched it face one of the worst tests a roof can get. When the Eaton fire swept through, burning roughly 80–90% of Altadena, embers landed on his roof and 70–80 mph winds tore at the shingles — yet the roof sustained zero damage, and apart from soot and ash it still looks like it was put on yesterday. The crew completed the job in essentially two days, answered all his questions, and even cut a hole where he wanted to add a kitchen vent later. ANR wasn’t the cheapest quote, but he ended up valuing the quality; the fact that his roof was the only one he knows of in the neighborhood to walk away unscathed is the detail that stuck with him.
James G. found ANR years ago through a contractor referral when he needed work on a large home with both pitched, clay-tile roofs and a flat roof. He connected with Rigo and Aron, a father-and-son team, and entrusted them with repairs, installations, modifications and upgrades across every part of his roofing system. They even negotiated with his insurance company during the first job — the insurer responded with high praise for how the situation was handled. Over time he watched the jobs hold up: the clay tile they installed years ago remains beautiful, and the roofs stay tight and strong. The most telling episode came when a long-standing leak showed up on the flat section. Aron arrived on short notice, covered the area to stop the immediate damage, and as soon as the rain passed returned to install the flat roof—honoring an estimate he had given two years earlier despite James’s procrastination. Throughout, the crews worked in an orderly, detailed way, left the property respected and undisturbed, and made every interaction straightforward. What sticks with him is the combination of rapid emergency response and the willingness to honor an old estimate—concrete signs that the家