Arise Solar Services reviews

In May 2014 Larry had Arise Solar install panels on his Fresno home. A year later he pushed back over an unexpectedly large True Up bill, and the CEO immediately arranged a visit to the house. After he explained what he had been promised for production, the CEO inspected the system, ruled in their favor, and made it right — adding nine extra panels at no charge and writing a check to cover the difference in the True Up. The detail that lingers is the CEO’s personal intervention: a house call, nine free panels, and a reimbursement that turned a billing dispute into a concrete fix.

Marc H. started by calling the top three solar integrators on Yelp and found Arise Solar rising above the rest. He met with Dean, who immediately tackled Marc’s biggest worry — a tricky roof with skip sheeting — by assuring him they could handle it and then following through. Over the next three weeks Dean ran several quotes and options, always quick and courteous to respond, and once Marc signed the paperwork the panels were on the roof within three weeks. The installation crew arrived enthusiastic and engaging, paid clear attention to aesthetics, and delivered an array that fits the house beautifully; in a neighborhood with many similar homes, none of the nearby setups looks better. Confident that Arise will stand behind the system if anything comes up, he ended up with a carefully executed, highly attractive installation completed on a fast turnaround.

Jason K. chose Arise Solar to outfit the solar system on his new home, trusting the company and owner Glenn Siemens to stand behind both product and service. He discovered that when the system was built four years ago, Arise lacked a full year of utility data for the new house and therefore projected how many panels would be needed — a projection that proved insufficient. He ended up paying a large electrical bill on top of his ongoing solar payment and pushed repeatedly for the company to make it right. At first Arise insisted there was nothing they could do; more recently they told him the system was underproducing and would need additional panels, then within days said the company would be going out of business next week and might reopen under a different name next month. He feels mistaken for having trusted a business that once aimed to back its work, and he left with unpaid extra utility charges and little recourse — and a firm decision not to support any new company Glenn Siemens might start.

David discovered his nine‑year‑old Arise Solar system had dropped into a ground‑fault condition and stopped sending power back to the grid right in the heart of peak production season. He called on a Monday and had to follow up again on Tuesday to get a service appointment for Thursday. The tech arrived and diagnosed a blown GFI fuse that needed to be purchased and reinstalled, but after that visit communication stalled: nothing on Friday, a text to the service manager the following Monday produced a promise to check with the tech, another text on Tuesday produced another promise, and by Wednesday evening he still had no fix — leaving him off the grid and facing higher time‑of‑use charges and a probable PG&E true‑up in July. After posting an initial review, Arise reached out the next day and sent their service manager, Alex, who explained the GFI was uncommon and had to be ordered. The fuse arrived the same day and Alex installed it personally, but it blew again when he powered the system up. Alex then spent hours troubleshooting from the inverter out to the farthest panel and back, and concluded the inverter itself may be faulty and needs replacement. He committed to ordering a交換/

Sarah R. had relied on Arise Solar for years and pictured a straightforward panel cleaning for her suburban home after months of pollen—until the process went sideways. She first asked for service on 5/20/18 and followed up in June with no response. By July she phoned CEO Glenn Siemens to push for action; she voiced her frustration, he offered an apology that felt rehearsed, and promised that a crew member, Reggie, would call. Instead the next contact informed her husband that the earliest appointment would be twelve weeks after the original request, which escalated their frustration. A bill arrived with no apology or discount for the long delay, compounding the disappointment—especially since they had deliberately chosen a local company over a big chain. After her husband made clear how unhappy they were about waiting since May, Arise turned the situation around: they came out the very next day, cleaned the panels beautifully, left the yard tidy, and the crew acted politely and professional. The ending left two clear memories: spotless panels and the courteous crew they’d known before, but only after pressing the company hard—and still receiving a full invoice with no concession.

D had a rooftop solar array installed by Arise Solar in 2016. Over the last six months the system failed twice, and each time roughly half the panels stopped producing. The first visit from Arise patched the issue, but the same portion of the array went out again today. When D went looking for help this time, they discovered Arise had gone out of business and left no guidance for existing customers about who to call for service. Now they’re left with a partially functioning 2016 system and no clear point of contact or warranty support — the most memorable detail being that the installer disappeared without directing customers to any service partner.

Two years after putting a solar system on his ranch-style home, Charles D. has enjoyed steady monthly savings — but this year a confusing billing swing upended that comfort. In the first year his system overproduced by about $75, yet no check or clear credit ever showed up. Now PG&E is warning that at his October true-up he’ll owe roughly $800. He called Arise and a technician told him the panels are still producing at maximum, but he believes something is wrong — a jump from a $75 overproduction to an $800 bill in one year doesn’t make sense. Frustrated and unsure what to do next, he’s looking for help reconciling where credits went and why the utility’s true-up projection changed so dramatically. The detail that will stay with a prospective buyer: the installation delivered real savings for two years, but unresolved billing credits and a sudden large true-up charge are the issue Charles is trying to sort out.

Michael S. ended up very happy with the solar system installed on his home. He regrets that the company went out of business. What stood out for him was Glenn’s clear passion and his readiness to stand behind the product. He walks away remembering the installer’s personal commitment more than the company name.

Fiel had a residential solar array installed by Arise Solar around 2016 and discovered a pattern of underperformance and poor follow-up that stretched for years. The contract required the company to check in at True Up—especially if output lagged—but during the first year the system produced roughly 1,000 kWh less than expected and the next year about 2,000 kWh short, with online monitoring showing continued shortfalls after that. He called the owner, Glenn Siemens, repeatedly but watched the problem go unaddressed. A recent service visit finally produced a visible fix: a technician swapped out the original E327 inverters for E345 units. The tech confirmed the initial installation hadn’t matched what the contract specified and made a point of getting it right, even saying he didn’t care about the employer consequences. That moment stood in stark contrast to months of ignored complaints. When the owner denied that the replacement had taken place, Fiel pushed further, observed the inverter change in person, and contacted SunPower, which confirmed that E327 inverters had been installed originally and had just been replaced with E345s. The outcome left him frustrated by both the un