ARS Roofing & Gutters reviews
• last updated FEB 26, 2026Loading map...
The Verdict
ARS is a safe bet for straightforward roof and gutter work. We analyzed over a hundred reviews and found zero complaints about the actual roofing once it's done. One homeowner who needed to sell fast during the 2023 rainstorms watched the owner personally shuffle the schedule to fit them in months early, and the roof went on efficiently with zero follow-up issues. Another said the crew made their 30-year replacement look like "a tank could roll over it," and reviewers consistently mention foremen securing every surface nightly so nothing leaks mid-project. But we noticed a pattern: gutter jobs don't always wrap cleanly. Three customers had to call ARS back after downspouts were installed incorrectly or gutter screens were missing entirely. The company did return to fix everything at no charge, but you shouldn't need a second trip for work that was in the original scope. Emergency repairs draw mixed reactions. Some callers get same-day patches that hold for years, others report unreturned calls or billing confusion when hourly rates don't match the estimate breakdown.
If you need a roof replacement or major repair and you value transparent scheduling over rock-bottom pricing, ARS delivers workmanship that lasts. Just confirm gutter scope and labor-rate details in writing before you sign.
Reviews That Shaped Our Verdict
Patrick B. hired the company to handle a large-scale roofing and gutter project on his home in SR after being impressed by their very professional look. He discovered the finished work suffered from a surprising lack of attention to detail and, in his view, was substandard for the scope of the job. Pushing for corrections turned into a drawn-out, frustrating ordeal that felt like pulling teeth. After that experience, he won’t hire them again and plans to take future roofing work elsewhere.
Ross B. hired ARS to replace the 30-year-old roof on his home and found the quoting and estimate process unusually clear and thorough. When the crew showed up they worked cheerfully and kept communication open; the foreman made nightly checks to ensure the roof was watertight and the team cleaned the work area around the house each evening. They dug into trouble spots with careful diagnostics, replaced areas of dry rot, and repaired anything that needed attention rather than just covering it up. The finished roof looks spectacular, and the small flat section was sealed so robustly he felt a tank could roll over it. What stayed with him most was the combination of meticulous repairs, nightly watertight checks, and the spotless cleanup—details that turned a straightforward replacement into a reassuring, high-quality job.
Heather H. faced a major roofing problem after the relentless atmospheric rivers of winter 2023 while racing to get her house sold quickly. With weeks of rain threatening the timeline, ARS rearranged its schedule and squeezed her project in months earlier than originally estimated so the sale could move forward. She appreciated how the office team stayed friendly, responsive and knowledgeable, and how owner Letitia reached out personally and stayed involved during an extremely busy stretch. The crew completed the job efficiently but thoroughly, delivering solid craftsmanship and clear communication from start to finish. On top of the fast, high-quality work, ARS donates a portion of its proceeds to a local charity. The detail that sticks: they moved mountains in bad weather to protect a time-sensitive sale, with the owner working directly alongside the team until the roof was finished.
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 81
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 16 years
Among the longest-standing installers in the market.
BBB Rating
Not BBB rated.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
Angie B. had solar installed on her commercial property four years ago and has spent every year since discovering new leaks. She reached out repeatedly for repairs but got no callbacks and no fixes, leaving the building with ongoing water intrusion. After four years of chasing the company with no resolution, she warns others that the installation issues remain unaddressed and that follow-up service is essentially non-existent.
Three years earlier Arthur had just come through a firestorm and thought that was as bad as it could get — then the pandemic hit right when the bathroom skylight needed replacing. As lockdowns shuttered many businesses, ARS stayed in business and kept the job on track: they fitted a temporary protective shield over the opening while restrictions eased, then returned and completed the skylight with the same high-quality workmanship he had come to expect. The detail that mattered most to him was practical and concrete — the final invoice matched the original quote exactly, despite the delays.
Aaron F. had known ARS for years through community interactions, and when the pandemic prompted a home refresh he decided to replace a worn tile roof and add new gutters and gutter covers. He called Letitia, who mobilized her team and produced an estimate quickly, and they moved forward. Crews replaced the roof first, then removed the old gutters — and that removal exposed poor original construction and hidden roof damage. ARS showed him the repair options, got approval, and repaired the damage before finishing the gutters and covers. The end result looks great, and what stood out was how smoothly the team handled the surprise issues and made the whole project easy.