Ascent Roofing San Diego reviews

Trishia C hired Ascent Roofing (formerly Alpha Roofing) to redo her roof in 2019 ahead of a solar install and discovered contract workers had left clear water bottles filled with urine around the roof and driveway — an issue that only got addressed after she confronted Carlos. In December 2023 she found a new leak and ran into repeated communication breakdowns: an email address had changed, Carlos texted that he would check the problem on a Tuesday but never showed up, and he even texted a roughly $600 quote without inspecting the roof. She waited until January 2024 to press the issue again; after a week of promised callbacks that never came, posting a two-star Google review produced a phone call from Carlos within 15 minutes and a same-day visit. Carlos’s father, Jose, performed repairs, but weeks later her husband found shingles not secured properly. Before those repairs, Carlos asked her to change her review — she adjusted it from two stars to four, then felt pressured to remove it entirely and deleted the review. In March 2024 another leak prompted a scheduled assessment; she asked for a time after 4 p.m., was told Carlos couldn’t because of a commitment to take his kids to a 5

Thomas hired Ascent to reroof his two-story, roughly 3,400 sq ft house that has three separate roof sections and an existing solar array after discovering a leak. He arranged for Josue to assess whether to repair the leaking area or replace the whole roof; when a scheduling conflict popped up Josue easily moved the appointment to the next day, arrived on time, and walked the property with a friendly, clear approach — his estimate proved competitively priced and references confirmed the value. Within hours of signing the contract Isaiah, the job scheduler, called to book the work about a week out — a timing Thomas appreciated because storms were forecast two weeks ahead. Isaiah’s crew showed up at 7 a.m. on the agreed start date and began tearing off roofing. Every day except Sunday a full crew of five worked roughly 7–4, treated the family politely, and cleaned the yard before leaving. Isaiah sent nightly progress reports that laid out what the crew had done and what to expect the next day, and his forecasts matched reality. As part of the project the team removed the solar panels and reinstalled them afterward in the same working condition. Isaiah also promised the roof would,

Gregory Doucette appreciated the crew’s workmanship when they re-shingled his single-story home with a hip roof, a tricky roofline and preexisting solar panels. He watched Jose walk through solar options and lean on his system knowledge, which made the company’s bid easier to choose. The crew completed the roof on the estimated timeline even after a brief rain shower interrupted work. When Gregory realized he’d forgotten to arrange new gutters until the first day on site, the team recommended a gutter contractor, removed the old gutters themselves, and coordinated directly with the installer—saving him time and extra hassle. What stuck with him most was how the crew handled the unexpected: neat, efficient roofing work that stayed on schedule and absorbed the extra coordination so he didn’t have to.