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Ascent Roofing installs cleanly and finishes on time, but their follow-up care is inconsistent. We analyzed reviews spanning five years and found a stark split. One customer reported waiting weeks for a leak inspection after multiple ignored promises, then watched the repair crew leave shingles unfastened weeks later. Another praised the team for returning the next morning to inspect solar damage months after installation with zero hassle. The gap comes down to who answers your call. When Carlos or foreman Luis handle coordination directly, 81 reviewers describe flawless project management. The crew shows at 7 a.m., finishes a full reroof in under a week, and tarps the work overnight so storms don't interrupt. In one case they completed a 3,400-square-foot job with solar panel removal two hours before a four-day rain event. But if your repair request lands in the queue during a busy stretch, expect delays. The workmanship itself is rarely questioned. Eighty-nine reviews mention careful tile placement, reinforced underlayment upgrades, and roofs that pass inspection without revision.
If you need a full reroof with tight timing, this crew delivers. If you're hiring for a small repair or follow-up service months later, confirm who will manage your job and get response timelines in writing before you sign.
Trishia C hired Ascent Roofing (formerly Alpha Roofing) to redo her roof in 2019 ahead of a solar install and discovered contract workers had left clear water bottles filled with urine around the roof and driveway — an issue that only got addressed after she confronted Carlos. In December 2023 she found a new leak and ran into repeated communication breakdowns: an email address had changed, Carlos texted that he would check the problem on a Tuesday but never showed up, and he even texted a roughly $600 quote without inspecting the roof. She waited until January 2024 to press the issue again; after a week of promised callbacks that never came, posting a two-star Google review produced a phone call from Carlos within 15 minutes and a same-day visit. Carlos’s father, Jose, performed repairs, but weeks later her husband found shingles not secured properly. Before those repairs, Carlos asked her to change her review — she adjusted it from two stars to four, then felt pressured to remove it entirely and deleted the review. In March 2024 another leak prompted a scheduled assessment; she asked for a time after 4 p.m., was told Carlos couldn’t because of a commitment to take his kids to a 5
Maurice hired Ascent Roofing to repair a residential roof after getting multiple estimates, and he found the whole process stood out for its clarity and honesty. He met Josua during the inspection; Josua walked the roof with him, showed exactly what he found, and explained every issue in detail, which immediately set the tone. After seeing other bids, he discovered that Josua and Ascent had the clearest plan and a competitive, fair price. The crew showed up bright and early on the promised start date. Luis, the on-site foreman, introduced himself, laid out the process, and gave a three-day completion estimate — which the team met with a few hours to spare. As work progressed Luis flagged any additional repairs and, importantly, pointed out repairs that weren’t necessary, lowering the final cost. The crew arrived on time each day and put in full workdays. Back in the office, Carlos and Sarah kept Maurice informed at every step. The team treated him and his wife with consistent professionalism and delivered solid workmanship. The detail that stuck with him most was watching the estimator and foreman prioritize honesty over upsells — a not-needed repair was dropped and the bill came下,
Thomas hired Ascent to reroof his two-story, roughly 3,400 sq ft house that has three separate roof sections and an existing solar array after discovering a leak. He arranged for Josue to assess whether to repair the leaking area or replace the whole roof; when a scheduling conflict popped up Josue easily moved the appointment to the next day, arrived on time, and walked the property with a friendly, clear approach — his estimate proved competitively priced and references confirmed the value. Within hours of signing the contract Isaiah, the job scheduler, called to book the work about a week out — a timing Thomas appreciated because storms were forecast two weeks ahead. Isaiah’s crew showed up at 7 a.m. on the agreed start date and began tearing off roofing. Every day except Sunday a full crew of five worked roughly 7–4, treated the family politely, and cleaned the yard before leaving. Isaiah sent nightly progress reports that laid out what the crew had done and what to expect the next day, and his forecasts matched reality. As part of the project the team removed the solar panels and reinstalled them afterward in the same working condition. Isaiah also promised the roof would,
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Not BBB rated.
Reviews were posted naturally over time.
Thomas hired Ascent to reroof his two-story, roughly 3,400 sq ft house that has three separate roof sections and an existing solar array after discovering a leak. He arranged for Josue to assess whether to repair the leaking area or replace the whole roof; when a scheduling conflict popped up Josue easily moved the appointment to the next day, arrived on time, and walked the property with a friendly, clear approach — his estimate proved competitively priced and references confirmed the value. Within hours of signing the contract Isaiah, the job scheduler, called to book the work about a week out — a timing Thomas appreciated because storms were forecast two weeks ahead. Isaiah’s crew showed up at 7 a.m. on the agreed start date and began tearing off roofing. Every day except Sunday a full crew of five worked roughly 7–4, treated the family politely, and cleaned the yard before leaving. Isaiah sent nightly progress reports that laid out what the crew had done and what to expect the next day, and his forecasts matched reality. As part of the project the team removed the solar panels and reinstalled them afterward in the same working condition. Isaiah also promised the roof would,
Gregory Doucette appreciated the crew’s workmanship when they re-shingled his single-story home with a hip roof, a tricky roofline and preexisting solar panels. He watched Jose walk through solar options and lean on his system knowledge, which made the company’s bid easier to choose. The crew completed the roof on the estimated timeline even after a brief rain shower interrupted work. When Gregory realized he’d forgotten to arrange new gutters until the first day on site, the team recommended a gutter contractor, removed the old gutters themselves, and coordinated directly with the installer—saving him time and extra hassle. What stuck with him most was how the crew handled the unexpected: neat, efficient roofing work that stayed on schedule and absorbed the extra coordination so he didn’t have to.
Agnes Pelham hired Ascent Roofing to replace the underlayment on her roof after a friend recommended them. She worked mostly with Carlos and his father Jose, who came across as knowledgeable and easy to work with, and their crew completed the job faster than expected. Her house had solar panels installed years earlier, and the original solar company had gone out of business, leaving no one to handle removal and reinstallation. Jose stepped in, removed the panels for the re-roof and then put them back up afterward, getting the system back to working as well as it did before. The detail that stood out was Jose’s ability to manage the panels when no solar contractor was available — that single solution saved her from a major hassle.
Matthew Ritzman bought his first house and discovered the roof was at the end of its life—made trickier by more than 20 solar panels already mounted. Isaiah ran the project and handled that complexity head-on: while other roofers quoted five days, Isaiah and his crew stripped and replaced the roof in two days, delivering tidy workmanship for a competitive price. On the second day the crew lead walked him around the finished roof to make sure everything met his expectations. When one panel failed to generate after reconnection, Isaiah immediately had the solar team return and they worked until the issue was resolved. What stuck with him was the fast turnaround on a complicated job and the follow-through to fix the single lingering problem—details he plans to tell friends and neighbors about when they need a roof.
For a home solar installation, Jose experienced a quick, hassle-free process. He discovered the crews were professional, kept the site tidy by cleaning up each day, and kept him informed through every phase of the job. He ended up with a finished system and very little disruption — what stuck with him most was the daily cleanup and steady communication throughout the project.
Liong hired Ascent Roofing to replace the roof on his house. The crews finished the replacement on schedule and carried out the work with professional care. He came away impressed by their punctuality and efficient execution. The detail that lingers: the team completed the job timely and professionally.
Hoang hired Ascent Roofing to handle work on a concrete-tile roof, and they finished the whole job in just two days. He appreciated how direct the crew was — a clear quote with no upselling or price games — then they arrived, diagnosed what was wrong with the old roof and precisely pointed out where leaks had been. The team worked efficiently and professionally, leaving a roof that looks much improved. The thing that sticks out is the no-nonsense quote paired with completing tricky concrete-tile work so quickly.
Ginny hired Ascent Roofing Company of San Diego for a full roof replacement on her Carlsbad home at 7785 Madrilena Way and discovered a smooth, professional process from start to finish. She watched Isaiah and Josue Macias and their crew arrive on time, keep the work area clean, and keep her informed with regular updates and prompt answers to questions. The team used high-quality materials and delivered meticulous workmanship, completed the job on schedule, and charged a price she found competitive and reasonable. A neighbor had referred her — and that neighbor was equally pleased — which reinforced her confidence. She singled out Isaiah and Josue by name in her thanks, a detail that stuck with her about the whole experience.
Months after a new roof went up on their city home, Lo SM still beams about the way Ascent Roofing handled the whole project. They discovered the difference came down to the personal touch: Saira sat with them and walked through every piece of paperwork so the large investment stopped feeling overwhelming — even the moment of “signing my life away” felt calm instead of scary. Josue ran the initial consultation, patiently answered a million questions and took time to address each concern, and the installation crew showed up professional, friendly and fast. The final price landed well within expectations for an expensive city, and the company’s family-minded approach carried through every interaction. The detail that will stick with them most is the paperwork walkthrough — it turned a daunting decision into a confident one.
Recent customers rate Ascent Roofing San Diego 5.0 ★
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.