Auric Energy reviews

Paul remembers Auric as "professional, polite and friendly." A year after Auric put solar on his roof, he found the company still keeping in touch — answering questions quickly and offering practical suggestions to improve efficiency. During a recent follow-up visit, Zach, head of the Tualatin branch, noticed they were still using the old coiled bulbs they thought were energy-saving and immediately handed over a $50 card so they could switch to LEDs. He walked away appreciating the genuine aftercare: timely communication, useful recommendations, and a small, tangible gesture that made the post-installation support feel real.

Jacob picked Auric because of strong reviews and worked with Cam, who handled the sale smoothly and professionally. Two weeks after the system went live, he discovered six panels weren’t producing as expected and then encountered slow, spotty follow-through from the project management team — so slow that he was told it would be another week before anyone could even look. He also ran into radio silence from corporate when he raised concerns, which left the impression that management had lost interest once the job was paid for. A later twist: Bailey from customer service reached out, explained the situation, and has been helpful, clarifying that the breakdown was in project management rather than customer service. The clearest takeaway: an excellent salesperson and a responsive customer-service rep surrounded by a project-management gap that left six panels underperforming for weeks.

Tom Greenwood pursued a residential solar installation after being told the rebates would be handled automatically. He asked the salesman for a list of rebates and never received it, then discovered he had lost $16,000 from an Oregon trust fund and began to suspect something was wrong. When he checked with the Oregon Energy Department, he learned that to claim the tax credit he needed proof of a certified project — but Auric had no record of his installation. He pressed the Auric salesperson, who insisted installations were certified, then called Auric directly and found they refused to provide the certification he needed for the tax rebate that had been a major selling point. During the first rain after installation a major roof leak appeared. He contacted the roofing company Auric had contracted to put on a new roof prior to the solar work; that crew showed up quickly, fixed the leak and pointed out a mistake in the solar installation. When Auric representatives arrived the next day to inspect, they reacted angrily that he had called the roofing subcontractor instead of them. He discovered that Auric’s installers had drilled holes in the new roof for safety ropes and simplyca

Bernie needed solar for a modest home with gravel-coated metal shingles — a roof surface many installers avoid — and he also had no attic, no garage, and a strict preference for USA-made panels. MacKenzie at Solaroo/Auric listened closely, then assembled a plan that hit each of those constraints without inflating the price. He stayed communicative and easy to work with through the process, adapting the technical approach rather than asking Bernie to compromise. The install delivered American-made panels and a practical mounting solution for that tricky roof, all at a competitive cost. The detail that sticks: MacKenzie didn’t sidestep a difficult job — he engineered a workable, cost-conscious answer that met every specific requirement.

Logan began his solar search by interviewing ten companies; as an engineer he wanted to vet every option and already knew which panel model he preferred from his market research. He found Auric last in that line-up and immediately appreciated that they matched his level of technical detail—their proposal used top-tier modeling software to deliver a precise projection of the PV system’s potential, while many competitors brought only rough guesstimates. After signing, the engineering team produced a final design that was almost identical to the initial proposal, which reinforced the upfront clarity he wanted. Auric also offered the exact high-performance panels he had chosen; other firms pitched “similar” alternatives that didn’t hold up when he compared specs. On price, Auric’s initial bid undercut every other company—even before he disclosed the lowest competitor’s offer. The mix of accurate modeling, the equipment he wanted, and the best price made the choice easy. During installation a local crew worked efficiently and knowledgeably, answered his questions, and collaborated on routing wiring and conduit so the array integrated cleanly with the existing structure; the electrician,

MyTerribleAuricSolarExperience signed a contract on 10/9/2020 for a residential solar system and paid an extra $500 for critter guards, after being promised the panels would be installed in late December. In the weeks before the promised date, they ran into mounting confusion: scheduled install dates vanished, more than ten voicemails and emails went unreturned, and the originally assigned project manager (Eric H) finally answered to say he’d been let go in a large layoff of about 27 people. They pressed the salesman, David H, for help and were stonewalled—David refused to honor the earlier install assurances and even asked if the Auric yard sign had been taken down, then suggested he might go door-to-door to solicit neighbors. Installation still happened, but not until 2/24/2020—more than two months after the promised window. When the system was live, the critter guards never arrived. A second project manager, Victor D, sounded unenthused and told them Auric might not even be able to purchase the guards; the homeowner recorded that call. They contacted Auric’s Director of Customer Support, Krystal K, who emailed that a $500 refund check should be sent in two to four weeks. T

Larry hired Auric to install solar panels and microinverters on the roof of his home, and watched the system start feeding electricity back into the grid the very day it was switched on. He found the crew consistently professional and patient, answering every question that came up during planning and installation. The combination of clear communication and an immediate, working system turned what could have been a complicated upgrade into a smooth, straightforward process. The detail that sticks with him is simple: the panels were generating and exporting power from day one.

Scott Kaiser endured a six-month ordeal after hiring Auric to install solar at his home. He watched the project slip three months past its promised finish, encountered broken promises and missed deadlines, and ended up with nicely mounted panels on his garage that were never tied into the grid. The yard sat with a muddy, hazardous trench open for more than a month, while roughly ten phone calls, emails, and messages went unanswered. By 3/18/20 he still had no response from the company and now suspects Auric has gone out of business — leaving installed hardware idle and a dangerous mess in the yard.

Scott K. began a residential solar install and after six months found the project still three months behind schedule. He experienced repeated missed deadlines and what he viewed as multiple unkept promises, with roughly ten messages, emails and phone calls going unanswered. He ended up with a row of attractive panels mounted on his garage that were never connected to the grid, and a dangerous, muddy trench in his yard left open for more than a month. The most memorable detail for him: a finished-looking array that generates no power while the site remains torn up and the company stays unresponsive.