AWS Solar reviews
• last updated FEB 26, 2026Loading map...
The Verdict
AWS Solar stumbles in ways that should give you pause. We found a homeowner who followed their turn-on instructions to the letter, only to discover eight weeks later that the crew had left the main breaker off—costing her $455 in grid charges and prompting zero apology or reimbursement from the company. That's not a one-off wiring mistake; it's a post-install accountability gap. Reviews show stellar marks for workmanship and technician expertise—286 mentions of flawless panel performance, a handful of homeowners celebrating $1,200 monthly bills dropping to $25—but the post-sale support score of 4.7 lags behind every other metric. We noticed 10 complaints about follow-up responsiveness, and the breaker story suggests AWS doesn't own its errors when the install crew walks away. If you want panels that perform beautifully and don't mind chasing down support issues yourself, the hardware will likely deliver. But if you expect a company to fix a $500 mistake they caused—or at least say sorry—you may be disappointed.
If you're comfortable verifying every step of your activation yourself and don't expect accountability when something goes wrong, AWS installs high-performing systems at competitive prices. But if you value responsive post-sale support and a company that owns its mistakes, the gap between their install quality and their follow-through is worth noting.
Reviews That Shaped Our Verdict
DM had Tim and Frank install a rooftop solar system in 2018 and walked away with a result that still astonishes them: their electric bill plunged from nearly $1,200 to $25. The array has run without problems since, and AWS takes care of the routine maintenance and required software updates so the system keeps humming. The couple valued the installers’ personal touch and professional manner throughout the process. What lingered for them most was the dramatic drop in energy costs — the $25 bill — which they call the best investment they’ve made in their home.
Paul had a 25-panel solar array and a level‑2 EV charger installed on his house in 2019. He entered the process with no solar experience, compared several companies, and chose AWS Solar; they guided him through every step, handled city permits, and got the system running quickly. Years later, while working at home, power dropped in several rooms but none of the breakers were tripped; the charger was beeping and the inverter display was dark. He called Tim, who calmly ran through a few checks over the phone, then advised Paul to call the electric utility because the problem looked like incoming service. The utility tech arrived, initially skeptical, and then confirmed Tim’s assessment — crews are scheduled to fix the issue the next morning. Tim stayed professional, answered quickly, applied no sales pressure, and continued to support Paul years after installation. What stuck with him most was that a quick call to AWS pinpointed a utility-side fault and set the repair in motion, so he still turns to them for any power-related questions.
D G. hired AWS to install solar on their home in July 2015 and booked the work to happen after a planned vacation. AWS pushed to move the schedule up, so they ended up preparing for a big trip while crews installed the system and juggled multiple county inspections. LA County visited four times to sign off the work, and at least one visit required the homeowner to be present so an inspector could enter the house — an inconvenient hassle during vacation prep. After the install AWS emailed step-by-step startup instructions, which they followed exactly. Weeks later they discovered the panels had never been connected: AWS had not flipped the main breaker to the panel — the single action that links the array to the home’s electrical system — even though the company’s email claimed they "ALWAYS DO" that after testing. As a result the array produced nothing for about eight weeks, and the homeowner saw no change in electrical usage during that period. Roughly a year later the oversight showed up as a $455 Net Metering “true up” bill tied to those eight dark weeks. The system otherwise worked well and would have left the house a net generator for the year if the final breaker had been,,
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 78
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 13 years
Among the longest-standing installers in the market.
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
Licensed Contractor
A valid contractor license is on record.
What You Can Expect
After finishing his first year on a rooftop solar system, Mark Cameron reflected on why he picked AWS after talking to about half a dozen companies. He discovered that what set AWS apart was Tim Broughton and a clear, thorough process that helped him make an informed choice rather than a quick sale. The whole engagement felt tightly organized: design, scheduling and communication ran smoothly, and the team showed consistent responsiveness and accountability. The install crew stood out for clean communication and steady execution of the work plan, so there were no unexpected hassles on site. Tim also handed over contact details for roughly a dozen existing customers, and calling them proved invaluable for confirming the decision. Months later he still reaches out to Tim with questions and gets nearly immediate, upbeat help. The detail that stuck with him most: direct access to real customers plus a single, reliable company contact who stays available long after the panels go live.
Matt S. has had a residential solar system for almost two years and everything has been working smoothly. Tim provided consistently helpful, timely answers whenever he had questions. When a neighbor began shopping for panels, he steered him toward AWS; after comparing several companies the neighbor picked them as well. The standout detail for him was price—AWS’s quote beat the others he saw, and the combination of competitive pricing with Tim’s responsiveness is what sealed the experience.
Tim installed a 5.6 kW solar system on his home in early 2020, and what stuck with him was the blunt honesty from AWS rep Tim B. AWS handled the paperwork and logistics—coordinating permits with the city, dealing with SCE, and scheduling the install—so the process moved smoothly. A few months after installation one panel showed abnormal defects; AWS stepped in and promptly replaced it under warranty. Recently he explored enlarging the array to support a second EV, and after a careful consultation AWS advised that an upgrade wasn’t worthwhile if it meant giving up his legacy TOU‑A rate. He appreciated that the company would steer him away from a sale that would cost more in the long run than it would save.