Axia by Qcells reviews
• last updated FEB 26, 2026Loading map...
The Verdict
This company isn't worth the risk. We analyzed hundreds of reviews and found 31 customers stuck in months-long delays with spotty communication and unfinished installs. In one case, a homeowner waited a full year from contract signing to a working system, cycling through multiple disappeared project managers and dodging late fees while the panels sat dark on their roof. In another, optimizers were installed backward in February, not caught until July, leaving the system producing at 40% capacity while Axia tried to bill the full balance. The pattern is consistent: 52 mentions of value problems versus 40 positive ones, post-sale support scores barely above neutral at 3.4, and frustrated reviewers reporting that staff turn over so quickly they can't get questions answered. Yes, some customers got lucky with standout reps like Tiffiny or Aldo who kept things on track, but you're gambling that you won't draw the short straw. The QCells hardware itself performs well when properly installed, but that's cold comfort if your system doesn't turn on for six months after you've started making lease payments.
If you're willing to bet on landing a competent project manager and installation crew who won't vanish mid-project, you might end up satisfied. But with one in three reviewers reporting serious delays, vanishing contacts, and billing for non-working systems, explore other installers before signing.
Reviews That Shaped Our Verdict
Fred K. marked the first anniversary of signing with Axia on December 18, 2024 — a year after agreeing to a residential solar install that the crew finished on November 11, 2024 — and discovered the project was far from closed. He expected Axia to set up the Q home CORE monitoring account during commissioning and coordinate a username and password, but that never happened. Worse, he never received paperwork showing the city inspector or fire department signed off, so he has no proof the system was legalized. With 17 years of experience handling permits and HOA architectural approvals in Vista Royale, he knew what those documents should look like and found their absence alarming. Filling out the portal became its own headache: a required serial-number field rejected his entry, and Axia’s GPS pinned his system to 2660 E Vista Royale — roughly 980 feet from his house on a differently oriented street — with no way to correct it, so he abandoned the form. Communication unraveled after that: 23 emails over the year produced no working system, and Axia began pushing a late fee. His assigned contact ignored his first messages, then turned out to be on leave; a replacement answered once,
Romain K. invested in a 4 kW PV array paired with a 10 kWh battery for his home and discovered a long, frustrating path to get it working reliably. The presales team at Axia impressed him, but the real trouble came from the local subcontractor doing the installation — and the experience ended up depending entirely on which crew showed up. He contracted the system in October 2023 and, because he was the first in his community, worked through HOA and legal issues that wrapped up in November. The major install happened in February 2024, but installers placed the inverter and battery suboptimally and ran extra grounding and emergency-shutoff wiring that could have been avoided with better upfront planning. A promised commissioning visit within a week never happened — that crew was laid off — and no one seemed to know the installation’s status for months. Permit back-and-forth with city inspectors dragged through several rounds of corrections until a Permit To Operate issued in early June 2024. At that point Axia billed him for the remaining balance even though the system still produced no power, and many of his initial Axia/Qcells contacts had already left the company. Frustrated,R
Gater Eby signed up in January 2024 to put solar on a Ventura, California house and discovered a mix of excellent equipment and chaotic execution. He loved the QCells hardware and the pricing, but the installation partner Axia used left a literal mess in his yard and a trail of bad experiences — workers he found shady, one of them leaving a stolen cell phone behind, and an angry stranger showing up at his door claiming the phone tracked to his house. The project stalled behind paperwork nightmares: SCE and permit forms that were lost or never completed, and an Edison rep warning him not to switch the system on even though he believes it had been running for about two months. He struggled to reach anyone who could help — rarely getting a live person on the phone and often hearing nothing back to texts or emails — while the financing company ENFIN relentlessly called whenever they thought a payment was late. By July 2025 the picture shifted: after nearly a year and a software tweak from the company, the QCells system performed well and he ended up satisfied with how the panels run. He also found the company’s growing pains obvious — frequent staff turnover meant many people he’d,
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 57
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 3 years
Newer than most installers in the market.
BBB Rating: NR
Poor BBB standing. Significant complaints.
Natural Review Patterns
Reviews were posted naturally over time.
Licensed Contractor
A valid contractor license is on record.
What You Can Expect
Glenn pursued an Axia solar-plus-battery system installed through an installer contracted by Axia, and the whole project stretched more than a year from initial sign-up to completion. Along the way he endured multiple engineering firms being brought in — one was fired mid‑project — and repeated do‑overs when design mistakes showed up. The system finally came online in February 2025, but problems persisted. The battery stopped charging and he has been unable to secure a technician to fix it. A company called Omnia handles monitoring and service coordination, yet he’s been without a working battery for well over a week with no service appointment in sight. The detail that lingers for him: a newly installed system sitting uncharged while the vendor’s support network fails to produce a timely repair.
Lynn installed a solar-plus-battery system on her single-family home with a detached garage and then spent the next year chasing the installation team. After a year of inaction she filed a complaint with the State of California; the subcontractor Solelectric finally came back and got the battery running. Only then did her monthly bills fall to about what they were before solar—or lower once the system financing is included. The real trouble came from the subcontractor’s sloppy work: an electrician failed to secure the 280-volt main circuit feeding the garage, which blew the garage circuit and ruined everything in her freezer. She hired an outside electrician who simply tightened the panel connection, stopping the sparking and sizzling, and she had turned off the main breaker in time or the house likely would have caught fire. Both Solelectric and Axia by Qcells stopped returning calls, declined to honor warranty work in a timely way, and offered a steady stream of excuses; it took a state complaint to get the system operating. The detail that sticks: a missed screw on a high-voltage connection cost her spoiled food, an extra electrician’s bill, and a year-long battle for a fix.
Mike M compared notes with his neighbor about their rooftop systems and realized how lucky he was to have gone with Axia Qcell. About a year and a half ago he had a black-panel system installed on his ranch-style home, and those panels have been performing very well ever since. The installation didn’t go perfectly—there were a few bumps along the way—but Axia Qcell followed through and completed what they promised. After hearing that his neighbor’s solar company went out of business, he felt extra relief knowing his system came from a stable provider and that he ended up with high-performing black Qcells that keep producing as expected.