Best Solar Power reviews

Priscila G. hired the company to install solar panels and also had them do a fence, rewire her 810 sq ft house and several other jobs. Permits were approved in March 2021 and the city had inspected the work, but after the winter storms in December 2022–January 2023 she discovered leaks that lined up with the solar array: two leaks in the living room, a ceiling stain in one bedroom, and a waterfall‑like leak in the back bedroom. She reached out to the original contact, Ben, but he stopped returning her calls; the company sent Alex instead, who inspected and quoted $9,000 to remove and reinstall the panels and $11,000 to replace the roof. They also insisted that if she hired another roofer she would still have to pay them $9,000 to remove the array or they would void the warranty — yet when she asked the office for the warranty paperwork she never received it. On top of the leaks she found other finish problems from the job: holes left behind mirrors, empty power outlets, and ceiling lights that weren’t sealed. The most striking detail is the post‑installation stance: after city approval she faced major water damage and was told she had to pay thousands to have the company touch the,

Kaye M. went into the purchase wanting a system big enough to cover her existing SCE bill plus future needs — she told the company how much she paid monthly, that the family would be working from home, and that they planned to add electric cars. The installer sized the array and she even added extra panels to cover unexpected increases. A year later she opened a $3,400 bill from SCE and discovered the system wasn’t delivering the promised output. The company told her to reduce usage, argued that SCE was wrong, and refused to cover the charge because the system was producing power — just not the roughly 85% performance she had been promised. A technician visited several times and acknowledged the underperformance and said he would notify the company, but customer service kept insisting the system was producing correctly. Now she is paying about $250 a month to SCE on top of her solar payments, leaving her with nearly double the expense she started with. She has moved toward legal action and plans to file complaints with consumer affairs — she included LA County Dept. of Consumer Affairs at (800) 593-8222 and the State Dept. of Consumer Affairs at 1-800-952-5210 as places to report.

In March 2019 Rebecca faced a 24-year-old roof replacement and, encouraged by friends who had gone solar, decided to explore adding panels at the same time. After talking with several companies she met Alex from Best Solar Power and immediately felt more confident — he spent a long time on a full inspection, patiently answered her many questions, and clearly walked her through the technology, the installation process, and the expected cost savings. He didn’t pressure her to decide; she took a few days and then moved forward. The installation unfolded smoothly and on schedule: communication stayed strong throughout, the crew delivered what had been promised, and the attention to detail stood out compared with cheaper bids that felt pushy or inexperienced. The payoff was tangible — when her annual Southern California Edison statement arrived she discovered that, for the first time in 17 years, the utility owed her money. After that success she trusted Alex and Best Solar Power with a kitchen and bathroom remodel as well, and later referred several friends. The detail that stuck with her: the system produced enough that SCE ended up owing her money.