Better Earth reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Better Earth is not a safe bet. We analyzed thousands of reviews and found a company that leaves customers stuck with broken promises and no way out. One homeowner paid a year of solar loan payments while the system sat disconnected after Better Earth's failed structural assessment forced a full patio rebuild. Another waited 18 months for connection while payments were automatically deducted. The pattern is clear: 185 reviews describe panels installed but never connected after failed inspections, with customers unable to reach anyone who can help. Even when issues surface years later, resolution is a gamble. Roof leaks appeared in 121 reviews, and customers report waiting months or years for repairs while Better Earth stops responding. The 364 reviews praising smooth installs and responsive reps prove the company can execute well, but that positive outcome is far from guaranteed. The contract locks you into forced arbitration, so if your install goes sideways, you cannot take them to court.
If you are comparing installers and Better Earth quotes lower, that discount is not worth the risk of paying for a system that never turns on. With hundreds of customers reporting unconnected systems, ignored repair requests, and a contract that strips your right to sue, you are better off paying more elsewhere for an installer with a track record of finishing what they start.
Reviews That Shaped Our Verdict
Mary Watley had a rooftop solar system installed in July 2022, but the array sat idle until January 2023 because of the company’s scheduling and failed inspections. She watched the system massively underperform versus the 14,000kw guarantee — about 5,800kw the first year (only 400kw credited on her utility bill) and roughly 5,900kw the second year (only 1,800kw credited). After months of waiting for an account review, the company initially miscalculated and even declared the system had overproduced; a later recalculation admitted the error. In April 2025 the company acknowledged it owed money for 2023 and 2024 underproduction and promised quarterly payouts, saying an email would arrive at the end of June — the message showed up only after more calls and three weeks of delay, and payment still lagged. By August the system still wasn’t producing as expected; a planned repair to add a battery turned into another problem when installers arrived without a motherboard, and technicians later left the system turned off after their work. Over 50 emails and numerous calls stretched the process out; she photographed a poor installation and a broken fence left behind. Update 9/16/2025: mid‑Aug
Andrew T. trusted Better Earth Electric to install a solar array on his flat patio roof, and that decision ended up costing him thousands, a year of no solar service, and a long battle for accountability. He discovered during the installation that the company’s initial inspection had missed critical structural problems; what Better Earth had approved as “structurally sound” turned out to leak and require major patio reconstruction just to meet minimum requirements for a rooftop system. After arguing for months, the installer eventually rebuilt the patio correctly, but only after removing the panels and leaving him without generation for a full year while his loan payments continued. He ended up paying the financing every month with zero offset to his bill, and he also absorbed PG&E true‑up charges for both 2023 and 2024 because the system wasn’t producing. When he pressed Better Earth for reimbursement, they refused to cover a dime and pointed to the third‑party loan as a reason they weren’t financially responsible. The company’s marketing promises—like the "25-Year Performance Guarantee"—felt hollow when the system was offline through no fault of his. On top of the practical,
Randy Laine signed up for a residential solar installation and ended up with months of surprises, delays and mounting frustration. He discovered the inverter placed right next to his front door and conduit run in ways that never appeared on the plans. Only after installation did the crew call asking for an extra $2,000+ to move the conduit route — a change he says no one had mentioned beforehand. More than a year after signing, the system still isn’t hooked up. He found a scratched panel left in place and the company refused to replace it. Paintwork on conduit looks sloppy where it runs across the roof and down the side of the house. Communication broke down repeatedly: promises that someone would contact him went unanswered, an assigned “specialist” produced nothing, and the lack of responsiveness has him doubting the practical value of the warranty. On top of that, a $6,500 rebate that was “guaranteed” to him by email has not been paid, and he’s preparing to file a claim — which he expects will cost him more time and money. His updates on June 1 and June 20, 2023 underline the same pattern: long delays, poor quality control, and disorganized coordination. His clear takeaway
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 50
Buyer Beware
Unauthorized Activities
5 reports
Misleading Claims
15 reports
Background Check
Serving customers for 7 years
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
Licensed Contractor
A valid contractor license is on record.
What You Can Expect
Diane Rogers worked for the local regulated utility when door-to-door solar vendors began knocking in her neighborhood; she normally listened politely and dismissed most pitches because she knew the Public Utility Commission rules and the utility’s obligations. One salesperson, though, handled her technical questions correctly and changed her mind. Better Earth moved fast: they designed and installed the system within weeks, completing work by the end of January 2024. Once connected to the grid the panels began producing right away and have supplied 100% of her home’s electricity since February 2024 — almost two years of full coverage. Living in Florida, she wanted solar for the climate and is grateful that a responsive company helped her reach that goal. She also values the app’s daily, weekly and monthly production data that lets her monitor output closely. The detail that sticks is simple: a vendor with the right answers delivered a system that’s been meeting all her electricity needs for nearly two years.
Jayson chose Better Earth for a residential solar install five years ago after collecting four quotes; their price won him over. He found the installation smooth and the system has delivered dependable generation ever since. The one notable snag came later when the inverter stopped reporting data to the monitoring app for more than a year — he never noticed because he rarely checked the app and the outage didn’t affect actual energy delivery to the utility. Better Earth eventually reached out and sent a technician to restore reporting. He left a four-star review because of that long, unnoticed reporting lapse, but walked away with a well-performing system and a company that followed up to fix the issue they discovered.
Tim found Better Earth's whole process seamless: from the initial salesperson meeting through the install and every follow-up call, the teams arrived promptly, stayed polite, and behaved professionally. He’s had the equipment running for four years with no problems, and his electric bill is now minimal. What sticks with him most is the combination of consistently responsive people and trouble-free performance — four years of steady savings rather than one-off fixes.