Big Star Builders reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Big Star Builders is a company you should actively avoid. We analyzed dozens of reviews and found a pattern of installations left unfinished for over a year, forcing homeowners to pay both their electric bill and a solar loan simultaneously. One family watched 14 months pass without their panels ever connecting to the grid, tripling their monthly costs while the company stopped returning calls. Reviews describe predatory sales tactics targeting elderly homeowners who don't speak English fluently, signing what they were told were estimates only to discover unauthorized charges exceeding $17,000. When problems arise, customers report complete communication blackout. The company blocks calls, ignores state contractor complaints, and leaves families stuck with roof damage and non-functional systems. A handful of older positive reviews praise installation speed and professionalism, but the recent pattern is unmistakable. If you're considering Big Star Builders because of a persuasive salesperson, walk away and get quotes from companies with current customer support records.
If you value your roof, your credit, and your sanity, skip this company entirely. The risk of ending up with a year-long installation nightmare and zero recourse is too high.
Reviews That Shaped Our Verdict
Thu W discovered that 14 months after crews mounted solar panels on her roof they still hadn’t been connected to the grid. Because the array produced nothing, her electric bill plus the loan payments for the panels tripled her monthly outlay. When she tried to get answers, Big Star Builders stopped returning her calls and cut off communication, leaving her to conclude the company was either fraudulent or badly managed. She has asked for the panels to be removed and a full refund and is now pursuing legal action. The image that sticks: more than a year with panels on the roof that don’t work while she continues to pay both the utility bill and the loan, and legal steps are underway to fix it.
Martha Alicia G arranged for Big Star Builders to install a residential solar system and expected a working setup shortly after installation, but the crew finished mounting panels on 8/12/22 while the electrical connections weren’t completed until 4/29/23 — roughly nine months without a functioning system. She discovered the company delayed delivering the actual contract until six months after signing, even though she had only a three-day window to cancel, and was told she could cancel at any time. She received far less in incentives than promised: an $11,000 tax credit was forecast but only about $5,000 materialized. The system ended up covering roughly half of her home’s electrical load, contrary to assurances that there would be excess energy to sell back; instead her utility bill rose. The agreement also left a line on her house for the full 25-year term of the contract, and when she tried to get answers the company blocked her and stopped answering calls. Left without support, she had to hire another contractor to gain access, monitor and service the panels. A concrete takeaway for buyers: demand the signed contract at the time of agreement, get written, itemized estimates for
John L. discovered that his elderly, Spanish-speaking father was pressured into signing what was presented as an estimate during a late-night visit from a Houston representative at their Texas home. He watched the rep, identified later as Raul Gonzales, stay from about 9 p.m. until after midnight and refuse to leave until the paper was signed, with a promise to return in a week to finish paperwork. What followed felt like a bait-and-switch: the family learned the estimate had been treated like a contract, more than $17,000 showed up as a charge through Green Sky (an east-coast lender), and Big Star Builders never provided a materials list or formal statement of charges. They also discovered the house couldn’t actually meet the electrical requirements for the proposed solar system, so the job shouldn’t have moved forward. John called the company and spoke with Marylee, who sent him to the finance director; the director laughed while explaining the charge covered “architecture, engineering, and materials” supposedly stored in his warehouse. When John pressed for answers, the company demanded a power of attorney before discussing details—despite claiming to have call recordings and a签
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 36
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 13 years
Among the longest-standing installers in the market.
BBB Rating: NR
Poor BBB standing. Significant complaints.
Review Patterns
Contractor License
License information could not be confirmed.
What You Can Expect
Martha Alicia G arranged for Big Star Builders to install a residential solar system and expected a working setup shortly after installation, but the crew finished mounting panels on 8/12/22 while the electrical connections weren’t completed until 4/29/23 — roughly nine months without a functioning system. She discovered the company delayed delivering the actual contract until six months after signing, even though she had only a three-day window to cancel, and was told she could cancel at any time. She received far less in incentives than promised: an $11,000 tax credit was forecast but only about $5,000 materialized. The system ended up covering roughly half of her home’s electrical load, contrary to assurances that there would be excess energy to sell back; instead her utility bill rose. The agreement also left a line on her house for the full 25-year term of the contract, and when she tried to get answers the company blocked her and stopped answering calls. Left without support, she had to hire another contractor to gain access, monitor and service the panels. A concrete takeaway for buyers: demand the signed contract at the time of agreement, get written, itemized estimates for
Zoe M. discovered the company targeted her elderly father, who speaks limited English, for a residential solar installation. Crew from BSB installed the panels, but the city rejected their initial placement, so workers returned to reposition them — a rework that left the roof damaged. The system dragged on for months: it took roughly 14 months to be activated (around May 2019), yet it still does not function reliably. The installer had promised the array would cover about 85% of the electric bill, but the family only sees roughly 7–9% coverage. Repeated phone calls have not brought a technician back to diagnose the problem, and the family plans to pursue legal action. The detail that sticks: an elderly non–English speaker was targeted and ended up with a damaged roof and a system delivering single-digit savings despite an 85% promise.
Orlando discovered his solar system stopped producing two months ago. Since then he has repeatedly tried to contact the installer for a repair but has been unable to get a response. Frustrated, he is now stuck with non-working panels and an active loan and is seeking any information on how to remove the equipment and resolve the financing. He closes with a blunt warning to others not to apply for panels with this company.