Borrego Solar Systems reviews

This homeowner had the company install solar and came away convinced it was the best contractor they'd ever hired. From the first contacts through final installation, they found every staff member friendly, helpful, and professional, and the on-site crew worked neatly, quietly, and with care. A few weeks later a fuse blew over the Christmas holidays and, when local stores were out, Tom Phipps drove to their house, brought a replacement, and installed it himself. They told several friends to contact the company when they’re ready for solar — the holiday service call from Tom is the moment that sealed their confidence.

This homeowner hired the company for a residential solar installation and found the process refreshingly straightforward and low-pressure. They experienced professional, patient service: the sales process avoided high-pressure tactics, the crew did exactly what was promised, and the job wrapped up in a timely manner with no surprises. The installers stood out—competent, friendly and enthusiastic—taking the time to walk them through each procedure until it made sense. Having rarely had trouble with contractors, they considered this one of the few that performed without issues. The detail that lingers is the combination of clear communication and a hands-on crew that explained every step rather than rushing on to the next task.

Mary L. hired Borrego Solar to install a rooftop system around 2004 after putting a new 40-year roof on her ranch-style home. She discovered the crew had attached the system despite her house having only a 60-amp service — too small to support the setup — and the installation failed the electrical inspection. The company ended up paying to upgrade her service so the system could pass and they could collect their final check, a fix that stretched the project to more than six months despite their guarantee that it would pass before final payment. She found the subcontractors competent but blamed the middlemen and sales staff for the oversight, and noted the inspector implied this wasn’t the company’s first time making that mistake. The equipment itself has outlasted the warranty — she paid for a high-end inverter and the panels have no moving parts — so she hopes the panels fail before the new roof does. The lasting image for her is the costly, avoidable electrical upgrade that turned a promised timeline into a long headache, and it’s why she dreads having to hire anyone to repair or replace the system.

James B. hired the company to outfit his home with a 15-panel, 3.7 kwh system and, thanks to state and federal rebates, ended up paying about $13,000. He discovered Jason’s knack for system configuration — sizing, cost trade-offs and panel placement — and that hands-on expertise produced real results: his electric bill plunged from roughly $175–$200 a month to about $50–$150 a year, and the system paid for itself in around 36 months. He walked away with 15 Sharp panels under 25‑year contracts and a German Sunny Boy inverter (he found the inverter flawless and thinks spending about 20% more for quality was worth it), plus a 10‑year warranty from the installer, Borrego. Then the company let Jason go and dropped its private-residence division, leaving him without the promised back-up; Borrego no longer assists with problems. They had also promised an annual roof check and panel cleaning — something he values because dirty panels can cut efficiency by up to 7% — but that service vanished, so he’s now doing his own maintenance. The sharp contrast between Jason’s personal service and the company’s later withdrawal sticks: he still enjoys virtually free electricity (about 35 cents a day,—

This homeowner hired Borrego Solar for a solar installation and found the entire team uniformly professional. The job unfolded exactly as planned; every crew member proved fantastic to work with, and there were no surprises. They walked away extremely pleased — the smooth, predictably executed project and consistently professional crew were the clearest takeaways.

Darrell hired Borrego Solar to put panels on his Ramona home in early 2004 after a neighbor recommended them and the company promised ongoing monitoring of the system’s wattage. A few years later Borrego shifted its business to commercial projects and stopped monitoring his system, which left him disappointed. Fast forward 12 years: when he needed a reroof, he called Borrego to arrange removal and reinstallation of the panels, but the company declined to help and passed along the name of another installer. Several calls with that referral led nowhere, Borrego didn’t follow up when Darrell rang back, and other solar companies he contacted were willing to remove the panels but refused to reinstall the existing system, saying they wouldn’t take responsibility for equipment they hadn’t designed. He ended up feeling abandoned after investing in the original installation, believing Borrego should have grandfathered residential customers and continued the services they originally promised. The result: a paid-for system with no help from the original installer and few options to have those same panels reinstalled.

This homeowner walked into the project well-informed because the company spent time explaining the technology, the equipment choices, and the financial side in detail before any contract was signed. They watched a small, professional crew do the on-site work—prompt, courteous, and tidy throughout—so the house never felt like a construction zone. After the panels went up, the installer stayed involved: they answered post-install questions and actively helped navigate delays with the power company until the system could be activated. The standout detail was that the company didn’t disappear at sign-off; they stayed engaged through the administrative hurdles to get the system running.

Stanley R. had the company install a 14-panel, roughly 3.3 kW array on his home ten years ago with the expectation it would pay for itself in a decade. Early on he watched his bills drop by about half, but he suspected the system wasn’t living up to its rating. His annual true-up bills averaged about $1,000 — higher than he expected — so he called repeatedly to get a technician out to check performance, but no one came. In the tenth year the true-up jumped to more than $2,000, and he concluded the system was effectively broken. Since then the installer stopped answering calls and stopped returning messages, leaving him with a declining system and no post-installation support. The detail that sticks: after a decade the savings evaporated into much larger true-ups, and he couldn’t get anyone from the company to show up or explain why.

Jo R. purchased panels that came with a warranty, then discovered the warranty was effectively useless when service was needed. They tried the company's 888 number and selected the service option only to have the call drop every time, and follow-up emails about service went unanswered. The most memorable detail: the toll‑free service button consistently disconnects callers, leaving the promised warranty support unreachable.