Bright Energy Group reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Bright Energy Group will get panels on your roof, but you're gambling on whether they'll answer the phone afterward. We found multiple accounts of homeowners driving hours just to speak with someone in person after weeks of ignored emails and voicemails. One customer had to chase down the company for three months over faulty wiring that left a large hole in their drywall and cost thousands in emergency electrician fees. The pattern is stark: 11 reviewers reported poor post-sale support, compared to just 15 who praised it. Installation quality itself is a mixed bag. While 13 reviewers mentioned solid workmanship (including one who appreciated seeing the exact 30-degree panel angle during install), 3 reported code failures and wiring errors that delayed projects by months. One San Jose homeowner endured five months of repeated failed inspections, including a battery placed at six inches instead of the required three feet, and a miswired system that prevented batteries from charging. The sales experience with Rami earned consistent praise for transparency and detailed PG&E analysis, but that upfront care doesn't extend to the support you'll need when something breaks.
If you value responsive support when technical issues arise, skip this company. The installation may go smoothly, but multiple reviews show a pattern of disappearing after payment, leaving homeowners to chase down fixes on their own.
Reviews That Shaped Our Verdict
Angelina has lived with her rooftop panels for a year, but when technical problems popped up, getting help turned into a strain. She found phone calls, emails and voicemails going unanswered, so her husband drove from San Jose to Benicia just to speak with someone in person. After weeks of silence he met with Bryan on 6/13/25, and Bryan promised a technician would be sent within a couple of weeks — but no one showed, and neither Bryan nor customer support replied afterward. Her clear takeaway: even an in-person visit and a verbal promise didn’t produce a service call, so homeowners who need a site visit should expect long delays and little follow-up.
Hanul paid for a solar-plus-battery installation from Bright Energy last year; in July the home's electric subpanel failed because of poor wiring tied to that installation. The subpanel damage forced the main panel to shut down, leaving the house without grid power and forcing Hanul to absorb thousands of dollars in unexpected costs. A licensed electrician was called in immediately and traced the failure back to Bright Energy’s wiring. After many calls and emails, Bright Energy finally sent someone to rewire the system, but left a large hole in the drywall and promised to come back to fix it. For three months Hanul has pursued reimbursement for the broken subpanel and completion of the drywall repair, only to get no returned calls and no email replies. This review is Hanul’s final attempt to get the company to resolve the out-of-pocket costs and finish the repairs before filing a formal complaint with the Contractors Board.
Wade hired Bright Energy to install solar on his San Jose home, and after more than five months he finally has a working system — but only after a series of avoidable missteps. The panel installation itself went smoothly at first, but an inspection flagged one battery as not installed to local code. The onsite manager leaned on the manufacturer's six‑inch spacing, but San Jose code required three feet; three weeks later the crew moved the battery and had to rebuild the entire subpanel. That work left holes in a wall that sat open until Wade asked for them to be repaired, and those patches only happened two weeks after he pushed. After another inspection the system finally passed, and he received PTO about two weeks later. Then he discovered the system wasn’t reading correctly: wires had been mixed up so the system mirrored consumption instead of charging the batteries. For about two weeks the array was technically “on” but not powering or charging as intended, forcing him to draw electricity from the grid. He initiated another service call and got no callback for a time; Bright eventually returned and now the system is reportedly fixed, but a storm rolled in and there wasn’t sun to
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 63
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 3 years
Newer than most installers in the market.
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Unnatural Review Patterns
Some periods had unusually high review activity.
Licensed Contractor
A valid contractor license is on record.
What You Can Expect
Angelina has lived with her rooftop panels for a year, but when technical problems popped up, getting help turned into a strain. She found phone calls, emails and voicemails going unanswered, so her husband drove from San Jose to Benicia just to speak with someone in person. After weeks of silence he met with Bryan on 6/13/25, and Bryan promised a technician would be sent within a couple of weeks — but no one showed, and neither Bryan nor customer support replied afterward. Her clear takeaway: even an in-person visit and a verbal promise didn’t produce a service call, so homeowners who need a site visit should expect long delays and little follow-up.
Hanul paid for a solar-plus-battery installation from Bright Energy last year; in July the home's electric subpanel failed because of poor wiring tied to that installation. The subpanel damage forced the main panel to shut down, leaving the house without grid power and forcing Hanul to absorb thousands of dollars in unexpected costs. A licensed electrician was called in immediately and traced the failure back to Bright Energy’s wiring. After many calls and emails, Bright Energy finally sent someone to rewire the system, but left a large hole in the drywall and promised to come back to fix it. For three months Hanul has pursued reimbursement for the broken subpanel and completion of the drywall repair, only to get no returned calls and no email replies. This review is Hanul’s final attempt to get the company to resolve the out-of-pocket costs and finish the repairs before filing a formal complaint with the Contractors Board.
Anthony hired Bright Energy to install 26 solar panels and two Tesla Powerwall 3 batteries on his home, and the crew completed the physical install in two days. He experienced a professional, efficient, and friendly team that asked for his input throughout the process and even painted the electrical conduit to match the wall so the system blended in. Scheduling through final inspection moved smoothly, with clear communication and attention to small details. He walked away most impressed by the quick timeline and the painted conduit — little finishing touches that made the installation feel finished rather than just bolted on.