Bright Planet Solar - San Diego reviews
• last updated FEB 26, 2026Loading map...
The Verdict
This company is a gamble you should not take. We analyzed dozens of reviews and found a clear pattern: for every completed project, several homeowners are stuck in year-long delays, dealing with installation errors, or fighting to get anyone to return their calls. One couple sent dozens of emails—copying multiple managers—just to get basic scheduling updates, while their pool systems stayed broken after an installation crew caused a power outage and told them to hire their own electrician. Another homeowner became the de facto project manager for their own solar install, chasing down city permits and calling the office daily for over a year. The data backs this up: 31 reviews describe delays and damaged roofs, and 30 mention post-installation support that ranges from slow to nonexistent. We did find 16 satisfied customers who praised smooth installs and good communication, but those reviews cluster in earlier years. Recent accounts overwhelmingly describe rude staff, failed inspections, and defective batteries that sit unfixed for weeks. If you want to avoid spending a year chasing down your own contractor, look elsewhere.
If you're willing to risk becoming your own project manager for 12+ months—handling city permits, chasing unresponsive staff, and fixing installation errors out of pocket—you might eventually get working panels. But we found too many homeowners who regret that gamble to recommend it.
Reviews That Shaped Our Verdict
Norma B. invited a salesman named Tyler Harry from a company listed as Bright Ops / Sun Run that also goes by Bright Planet Solar to install panels on her Moreno Valley home. She fell for a presentation that sounded almost too good to be true and moved forward with the installation, but the city never approved the work. She watched city inspectors visit the house multiple times over the months, yet permits remained unsigned and the system never started producing power. As the installation approached its one‑year mark and summer neared, the panels still sat idle. Tyler had promised a $750 referral incentive, but he stopped answering her calls after the issues began. After checking the company’s ratings and finding them poor, she filed a complaint with the BBB and is now waiting for a resolution while the solar array remains unusable.
Matthew G. hired the company to outfit his San Diego home with solar and a battery, expecting the 6–8 month timeline they promised — but the project stretched out to a year and three months. He ended up running the job himself: repeatedly chasing the solar architects at Bright Ops, speaking nearly every day with the San Diego permitting official, and managing every handoff because work kept stalling. Each setback turned into literal weeks or even months of waiting as one issue after another failed to move forward. When the battery finally went in, it proved defective and required another multiweek visit for a replacement. He also learned from multiple employees that customer complaints are commonplace. The detail that lingers: what was sold as a managed installation turned into him acting as the project manager for a 15‑month ordeal.
Ryan J. began a residential solar project in February 2024 expecting a straightforward installation, but the job dragged on for nearly a year. The crew installed panels in June, yet inspections and activation stalled; he waited weeks for updates and repeatedly had to chase down responses that often never came. In August, technicians caused a power outage that knocked out pool systems, then — after two separate return visits — admitted they didn’t know how to fix the issue and told him to hire his own electrician. Multiple follow-up visits were needed because the backup configuration was wrong: nonessential loads like pool lights were assigned instead of critical items such as the refrigerator and air conditioning. Roof penetrations were left open and installer trash remained on the roof for months. Dozens of emails, many cc’d to project managers and company leadership, produced either silence or the vague promise that "someone would reach out." Even after the city inspection passed in October, the system sat in limbo with no clear timeline for when it would actually run. What emerged was an experience defined by missed deadlines, careless workmanship, and a reluctance to take
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 35
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 7 years
BBB Rating
Not BBB rated.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
Ryan J. began a residential solar project in February 2024 expecting a straightforward installation, but the job dragged on for nearly a year. The crew installed panels in June, yet inspections and activation stalled; he waited weeks for updates and repeatedly had to chase down responses that often never came. In August, technicians caused a power outage that knocked out pool systems, then — after two separate return visits — admitted they didn’t know how to fix the issue and told him to hire his own electrician. Multiple follow-up visits were needed because the backup configuration was wrong: nonessential loads like pool lights were assigned instead of critical items such as the refrigerator and air conditioning. Roof penetrations were left open and installer trash remained on the roof for months. Dozens of emails, many cc’d to project managers and company leadership, produced either silence or the vague promise that "someone would reach out." Even after the city inspection passed in October, the system sat in limbo with no clear timeline for when it would actually run. What emerged was an experience defined by missed deadlines, careless workmanship, and a reluctance to take
Norma B. invited a salesman named Tyler Harry from a company listed as Bright Ops / Sun Run that also goes by Bright Planet Solar to install panels on her Moreno Valley home. She fell for a presentation that sounded almost too good to be true and moved forward with the installation, but the city never approved the work. She watched city inspectors visit the house multiple times over the months, yet permits remained unsigned and the system never started producing power. As the installation approached its one‑year mark and summer neared, the panels still sat idle. Tyler had promised a $750 referral incentive, but he stopped answering her calls after the issues began. After checking the company’s ratings and finding them poor, she filed a complaint with the BBB and is now waiting for a resolution while the solar array remains unusable.
Matthew G. hired the company to outfit his San Diego home with solar and a battery, expecting the 6–8 month timeline they promised — but the project stretched out to a year and three months. He ended up running the job himself: repeatedly chasing the solar architects at Bright Ops, speaking nearly every day with the San Diego permitting official, and managing every handoff because work kept stalling. Each setback turned into literal weeks or even months of waiting as one issue after another failed to move forward. When the battery finally went in, it proved defective and required another multiweek visit for a replacement. He also learned from multiple employees that customer complaints are commonplace. The detail that lingers: what was sold as a managed installation turned into him acting as the project manager for a 15‑month ordeal.