Build Brothers reviews

When a single solar panel failed two years after Build Brothers installed the rooftop system and the manufacturer had gone bankrupt, Connor faced a replacement bill he hadn’t planned for — but Colton and Byron dug into company inventory, fitted a spare panel, and did the install at no charge. He had expected to pay to buy and install a new module himself, yet the crew’s decision to cover the part and labor without being asked felt like a clear act of integrity. That unprompted fix changed what could have been a frustrating warranty gap into a demonstration that the team stands behind its work. He trusts Build Brothers now because Colton and Byron stepped in when the manufacturer folded.

Arthur Ong leaned on Kenny Draper across three years of projects on his roof, solar panels and a Tesla Powerwall. He discovered Kenny stayed involved at every step, answering questions and readily taking his calls whenever something came up. That steady, hands-on support smoothed the installations and made follow-up straightforward. What stuck with him most was Kenny’s continued availability — he still picks up the phone long after the work was done.

Dana Arthur turned to Build Brothers again and again over several years, hiring them to install a solar system, replace an AC unit, and put in a sliding door and new windows. They found the team consistently honest, knowledgeable, and reliable, tackling each job with the same steady professionalism. The most memorable part of the experience came from Build Brothers’ network of trusted trades: when a task fell outside their scope, they connected Dana with competent local partners instead of leaving them to search on their own. Projects flowed smoothly across multiple upgrades, and the referral network — not just the individual installs — is what made the ongoing work feel effortless.

Jake had solar installed on his home nine years earlier, and during that original work several roof tiles were broken and replaced. Recently those replacement tiles began to slide out, exposing the roof paper in a couple of places. About two weeks ago he noticed the problem and contacted the solar company, which had since been acquired by Build Brothers. Within a week a Build Brothers crew arrived, repaired the sliding tiles and even addressed a separate roof issue that wasn’t related to the solar installation. The repairs went smoothly with no delays or runaround. What stuck with him was the quick response and that the new owner fixed extra damage without fuss — crew on site within a week and the roof taken care of.

Stefan had a new roof and solar array installed on his home a few years ago and found the job solid overall. When a few shingles slipped recently, the crew returned the very next day to repair them, and while there they tightened several other loose shingles he hadn’t even noticed. Communication stayed responsive throughout, and the company kept customer satisfaction front and center. The memorable detail: fast follow‑up service that corrected both obvious and hidden issues after installation — the kind of follow‑through that matters long after the sale.

Steven hired Build Brothers to put solar on his home a couple years ago. He worked with Ray, who took the time to explain how the system would work and what to expect during the install. The whole process moved along smoothly, and two years on he’s already saved thousands of dollars on energy. What stuck with him most was Ray’s patient education — it made him comfortable with the investment and the long-term payoff.

Cbass built a long-term relationship with BBI that centered on Ian’s hands-on help. They found Ian worked directly with them to manage home energy usage and fine-tune their solar panel system, and those adjustments lowered the family’s electric bills. Over the years Ian took time to troubleshoot any issues that came up, and the owners backed that work with clear technical knowledge. What stayed with them most was the personal, ongoing attention—practical support and follow-up that translated into real savings.

When Jonita’s air conditioner failed in the middle of a hot spell, she discovered it had been installed by Build Brothers about six years earlier along with her solar system — and that the unit was still covered by warranty. She called them, and they treated the situation with urgency: technicians arrived quickly, confirmed the warranty, and had cool air moving through the house again before long. She appreciated how genuinely concerned the crew was during the heat, and what mattered most was that the installation warranty plus fast, hands-on service got her comfortable again when it counted.

Richard H hired Build Brothers Inc in 2020 to put a rooftop solar system on his home. Ian walked him through the whole plan, climbed up to inspect the roof, answered every question, and handled the installation with care and speed. A few years later he noticed the array wasn’t producing like it used to, so he contacted Build Brothers; John arrived within 24 hours, diagnosed that the problem lay in the electrical panel rather than the solar modules, and explained the issue as he fixed it. While there, John also spotted unrelated problems with other breakers and took the time to make adjustments on the spot — the kind of attentive follow-up that made the service memorable.