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Burtek Energy reviews
• updated MAR 3, 2026Loading map...
The Verdict
Burtek Energy earned our recommendation the old-fashioned way: we found dozens of stories about crews who actually showed up on time, fixed problems they didn't cause, and stayed in touch years after the install. In one memorable case, a homeowner's backup batteries failed during a blackout; the company's owner personally drove out the next day with replacement parts under warranty. We noticed 41 reviews specifically praising installation quality, with multiple customers highlighting Eric, a technician who crawled through attics to troubleshoot monitoring issues and called manufacturers on the spot to open warranty claims. Reviews consistently mention no-pressure sales consultations (48 people used words like "professional" or "transparent"), SunPower panels with solid warranties, and in-house project management that handles permitting without drama. The company also installs NeoVolta batteries, and 11 homeowners described those jobs as seamless from quote to final configuration. We did find three serious complaints involving double-sold panels and hostile responses from ownership, all filed with the State Contractors Board. Those disputes are worth knowing about, but they're outliers in a pattern otherwise defined by follow-through.
If you want an installer who'll show up years later to fix a monitoring glitch or replace a faulty battery the next day, Burtek is a solid choice. Just make sure every panel and configuration detail is documented in writing before install day.
3 Stories That Stood Out
Glen W. purchased a residential solar system with a NeoVolta battery backup in December 2019, and Burtek Energy got it installed quickly so he could take advantage of government incentives. He enjoyed years of trouble-free operation until the batteries began shutting off early and the backup failed during a recent power outage. He contacted Jay Burden at Burtek, who immediately involved Brent Wilson at NeoVolta; the team monitored and diagnosed the issue remotely and then took action. Brent Wilson personally came out, replaced a bad battery, flashed new firmware to the inverter/controller, and completed the repair within 24 hours. The swap was covered under warranty, with no cost and no hassle. He walked away extremely pleased and impressed by the rapid, hands-on response — the standout detail being the CEO showing up in person within a day to fix the problem — and he has full confidence in Burtek’s responsiveness when problems arise.
Roy Merrick had solar panels on his home for several years before deciding to add battery storage. He first ran into two roadblocks with his original installer: the battery he wanted wasn’t available quickly, and the company had moved its sales operations hundreds of miles away so every interaction felt remote. He switched course and connected with Blake Sorenson of Burtek Energy, a local team member who, along with associate Jay Burden, answered emails, returned calls, and met in person until Roy felt confident about the technical choices. Blake walked him through why a locally made NeoVolta storage battery would be a better fit—safer, longer lasting, and more efficient—and even handled the tricky negotiations with SDG&E on Roy’s behalf. The owner of NeoVolta and the Burtek crew visited the house multiple times to tailor the system to Roy’s priority: not lowering an already near-zero electric bill, but building reliable reserves for a prolonged grid outage. They also added several SunPower panels—high-end, American-made modules—to increase backup capacity. Roy, who dislikes pushy sales tactics, never experienced pressure; instead he left feeling informed and secure that the hands‑
This homeowner returned to add more panels to a roof after previously being satisfied and providing referrals, only to discover the project unraveled. A day before the scheduled installation they were told the new design hadn’t accounted for three panels already on the roof; when they came home the three existing panels had been taken down and left in the side yard. They ended up facing what looked like a double sale of the same three panels — the same sales representative appears on contracts from 2018 and 2022 — and the new installer initially brought in by the company refused to proceed because the panels were already in place. Burtek then sent its own crew, removed the panels, and later sent a threatening email that the homeowner says tried to silence them. The situation has been documented in a complaint to the Contractors State License Board (CSLB complaint SF 2022 11998), where multiple violations were issued and records — including interactions involving owner Jay Burden, according to the homeowner — are publicly available. The homeowner is pursuing action with the State Contractors Board and wants others to know that the three panels ended up tossed in the side yard.
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How We Got To Trust Score 91
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Serving customers for 8 years
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
What You Can Expect
Laurel R. had Ilyan and his company install solar on her home a few years ago, and recently called him back to inspect and prepare a proposal for a house her client had in escrow. He returned, walked the property from roof to meter, and produced a detailed, easy-to-follow evaluation and a competitively priced bid that her client could actually use during escrow. She appreciated how his professional but friendly manner put everyone at ease — the combination of thoroughness and a clear, well-priced proposal was the element that made the visit genuinely useful rather than just routine.
Bernie Rhinerson hired Burtek to install a home solar system and appreciated the crew’s solid workmanship and clear communication from start to finish. After about a year he decided the array needed two more panels; Oscar stepped in, secured a good price, and the installer arrived on time and added the panels quickly. Burtek also handled the move from Sunpower to a new monitoring app, making the switch painless. The lasting impression: responsive follow‑up for upgrades plus hands‑on help with the monitoring setup — the practical details that made the whole experience smooth.
Peggy Bozym had Burtek Energy install her solar system years ago, and when the panels kept producing power but stopped reporting output to SunPower—leaving her home report blank—she reached out to them. Jay answered quickly and arranged a warranty visit, and Eric, the technician, arrived first thing in the morning, personable and professional. Eric not only fixed the communication problem but discovered a separate issue and escalated it to SunPower so it could be addressed. She appreciated the prompt response and steady professionalism from Burtek’s team; what stuck with her was how fast they scheduled a morning visit and how the tech uncovered and moved to resolve an additional fault.
Barbara M. had a solar system installed on her home three years ago and ran into trouble when the company that handled monitoring changed. She turned to Burtek for help, and the installer stepped in to sort the issue. Eric, Burtek’s support tech, handled the problem personally, walking her through fixes with clear, respectful communication and full transparency about the equipment. The outcome: the system kept producing and she hasn’t paid an electric bill since; her gas bill was only $2. What stuck with her most was the hands-on, dependable support from Eric during the monitoring transition.
Jim Rohan first met Burtek more than a year ago when Jay visited his house to assess the existing energy setup — he already had a 4 kW solar array. Jay’s analysis showed room for more panels but no real need for a battery, and Jay actually recommended against purchasing one. Impressed by that upfront honesty, he waited a year and then decided to install a full solar-plus-battery system. Jay’s team returned with a competitive quote, handled all permitting, showed up exactly when promised, and completed the installation on schedule. The crew worked professionally and proved to be a genuine pleasure to deal with. The takeaway that stuck with him: Burtek won’t push unnecessary equipment, yet when you’re ready they deliver a clean, punctual installation.
Glen W. purchased a residential solar system with a NeoVolta battery backup in December 2019, and Burtek Energy got it installed quickly so he could take advantage of government incentives. He enjoyed years of trouble-free operation until the batteries began shutting off early and the backup failed during a recent power outage. He contacted Jay Burden at Burtek, who immediately involved Brent Wilson at NeoVolta; the team monitored and diagnosed the issue remotely and then took action. Brent Wilson personally came out, replaced a bad battery, flashed new firmware to the inverter/controller, and completed the repair within 24 hours. The swap was covered under warranty, with no cost and no hassle. He walked away extremely pleased and impressed by the rapid, hands-on response — the standout detail being the CEO showing up in person within a day to fix the problem — and he has full confidence in Burtek’s responsiveness when problems arise.
Jonathan L. waited a year after Burtek installed SunPower panels on his roof; when the True Up bill arrived he discovered an energy credit of roughly $500. He ended up with a credit instead of a charge and now expects to never pay an electric bill again. The detail that sticks: after a single year the system produced about $500 in surplus credit at true-up, which is the concrete result that convinced him the installation delivered real savings.
Charles almost walked away from solar after three companies rushed estimates and never actually climbed his steep, asphalt‑colored aluminum tile roof. At a farmer’s market he reluctantly stopped at BurTek’s booth and met Ilyan O’Neill, whose different approach led to a formal home evaluation. BurTek didn’t just eyeball the tiles — crews removed a few tiles for close inspection and then came back with their roofing supervisor for a second visit to be extra sure, a level of detail no one else had offered. After reviewing a year of electric bills, they showed him he could save money even though his house lacks air conditioning. He chose a lease over buying outright; the lease payment came in lower than his average monthly bill, and he gained protection from future SDG&E rate hikes. Installation ran on schedule, the crew left the yard spotless, and the team walked him through simple post‑install checks — something his friends who had other installers never received. At the end of each of the first two years, BurTek’s projections of his usage and the number of panels matched actuals within a few dollars. Because BurTek also does roofing and energy work, they knew exactly what to look at
After collecting more than five estimates for a home solar setup, Ryan picked Burtek to install roof-mounted panels and a Tesla battery. He worked with Burtek reps Jay and Eric and discovered the team delivered a competitive price along with clear, start-to-finish customer service — no pushy upsells and full transparency through the process. The system is performing well for his household’s needs, and he appreciated knowing a local, professional company handled the installation and will be available if any materials need attention. What stood out most was the pressure-free, straightforward sales approach paired with a local crew who left him confident they’ll support any follow-up issues.
Long-term Satisfaction
Long-term satisfaction for Burtek Energy drops to 4.2 ★ compared to early reviews. This decline is worse than 65% of installers we looked at.
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.