BVI Solar reviews
• last updated FEB 26, 2026Loading map...
The Verdict
BVI Solar built a loyal following in San Diego, but we found a serious customer-service breakdown that should give you pause. One homeowner with underperforming panels hit a wall: the warranty contact stopped responding, then disappeared from the company, and the replacement staffer told him it was too far to drive from headquarters. Another customer spent months trying to get a microinverter warranty repair, bouncing between BVI and Enphase with no resolution. We noticed 36 reviewers praised the workmanship itself (one commercial client saved $200,000 versus seven competitors), and 33 applauded post-sale support in earlier years. But recent reviews show a gap between the install crew's skill and the follow-up team's availability. The 25-year CertainTeed warranty is only valuable if someone actually answers the phone when a panel stops producing. If you live far from San Diego or need confidence you can reach a real human after the install, these service lapses are red flags.
If you're in San Diego proper and willing to be persistent when you need support, BVI's install quality and pricing may justify the gamble. But if you're counting on seamless warranty service or live outside their core territory, proceed with caution.
Reviews That Shaped Our Verdict
Marty B. had BVI install a rooftop solar system on his home. A few years later, while the system was still under warranty, he reached out to Tyler Field after noticing several panels underperforming. Despite repeated calls and emails, he encountered silence—the company did not respond, refused to provide service, and accepted no responsibility for the work. The ongoing lack of communication and follow-through left him with an underperforming system and no warranty support, and he later discovered BVI lacked BBB certification, which confirmed his concerns about professionalism. The detail that remained most memorable was the complete absence of any response from the installer during a clear warranty issue.
Julian S discovered a microinverter had failed on his rooftop solar array in LA County and called Enphase in January. Enphase confirmed the unit was covered under warranty and that the company identified as *** — the firm that took over the Zero Energy agreement — was supposed to handle the repair. He first connected with a representative at ***, ******* , who promised to help but then stopped returning calls. Weeks later he reached ****, who said ******* no longer worked there, offered to assist, and warned that his company was based in ********* and reluctant to travel to LA County. After several conversations **** gave him his cell number and said he would try to help, but then floated the idea of using a different, unauthorized technician to perform the fix. Julian explained local installers refuse to touch warranty-covered equipment when they aren’t registered with the warranty holder, and Enphase and other technicians insisted only *** could do the work. Now, months after the first call and with nothing repaired, he’s stuck between the manufacturer’s warranty requirement and ***’s inaction — still waiting for a company-authorized fix since January.
L M’s residential rooftop solar journey began in May 2019 and unfolded into a story of clear communication and reliable aftercare. A knowledgeable sales consultant, Tania Allen, delivered detailed plans on June 11, 2019 that mapped the entire process and eased initial worries; an SDG&E Net Energy Metering agreement was signed July 1, 2019 and BVISolar handled the city permits and utility conditions so the project moved smoothly. Installation took place in August 2019, with technicians who took time on the roof to answer technical questions and explain how the system worked. When a breaker in the main electrical panel failed about a week after startup, BVISolar sent a technician and replaced it under the CertainTeed warranty at no cost. The homeowner used the SolarEdge app to watch per-panel watt-hour production and cumulative daily, monthly and yearly output, and saw satisfying reductions on SDG&E bills. In June 2022 the app stopped updating; after emailing Project Manager Zach Zoller, he remotely diagnosed a likely Wi‑Fi issue and scheduled a service visit. A first appointment was delayed while a field tech sorted another customer’s SolarEdge communications problem, so BVISolar re
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Serving customers for 8 years
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
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Reviews were posted naturally over time.
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What You Can Expect
Marty B. had BVI install a rooftop solar system on his home. A few years later, while the system was still under warranty, he reached out to Tyler Field after noticing several panels underperforming. Despite repeated calls and emails, he encountered silence—the company did not respond, refused to provide service, and accepted no responsibility for the work. The ongoing lack of communication and follow-through left him with an underperforming system and no warranty support, and he later discovered BVI lacked BBB certification, which confirmed his concerns about professionalism. The detail that remained most memorable was the complete absence of any response from the installer during a clear warranty issue.
L M’s residential rooftop solar journey began in May 2019 and unfolded into a story of clear communication and reliable aftercare. A knowledgeable sales consultant, Tania Allen, delivered detailed plans on June 11, 2019 that mapped the entire process and eased initial worries; an SDG&E Net Energy Metering agreement was signed July 1, 2019 and BVISolar handled the city permits and utility conditions so the project moved smoothly. Installation took place in August 2019, with technicians who took time on the roof to answer technical questions and explain how the system worked. When a breaker in the main electrical panel failed about a week after startup, BVISolar sent a technician and replaced it under the CertainTeed warranty at no cost. The homeowner used the SolarEdge app to watch per-panel watt-hour production and cumulative daily, monthly and yearly output, and saw satisfying reductions on SDG&E bills. In June 2022 the app stopped updating; after emailing Project Manager Zach Zoller, he remotely diagnosed a likely Wi‑Fi issue and scheduled a service visit. A first appointment was delayed while a field tech sorted another customer’s SolarEdge communications problem, so BVISolar re
c4roberts found themselves choosing between seven major solar firms for a sizable 200 kW commercial install, and BVI Solar immediately rose to the top. They dominated the selection process by combining deep technical knowledge with pricing so aggressive that BVI matched every performance benchmark while coming in $200,000 lower than the competition. After collaborating with BVI on that project for more than a year, they turned to BVI’s residential team for their own home and experienced the same attention to detail and service. The standout detail that stuck with them was the sheer gap in value—the $200,000 difference that separated BVI from other major players—so much so that it dictated the decision to move forward for both commercial and personal installs.