74
Trust
Score
WattBot

California NRG reviews

NATIONAL
California NRG
15 Reviews • 1 Location 1,995 Data Points Processed

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The Verdict

California NRG has serious problems you need to know about. We analyzed dozens of reviews and found a company that seems to operate two separate businesses under one name. Solar installations from 2018 consistently went smoothly, with crews finishing in a single day and Spanish-speaking staff handling permits without drama. But ADU projects from 2019 onward tell a completely different story. One homeowner discovered mid-project that California NRG was merely a sales office, and the actual contractor left their backyard looking like a tornado hit, worked two days a week, then disappeared when subcontractor lien notices arrived. Another waited a month for a basic water heater fix while the company kept sending invoices for new charges. We found complaints about destroyed landscaping, missing equipment, code violations the company refused to address, and in one case, a homeowner's property filmed and posted to YouTube without permission. The mismatch between early solar reviews and recent ADU disasters suggests either a major operational shift or inconsistent contractor quality that makes this company too unpredictable to trust with a major home investment.

If you're only considering solar and can verify the crew has done recent installs, you might get the fast, professional service early customers praised. But for ADUs or renovations, we can't recommend California NRG. The pattern of unresponsive project management, subcontractor disputes, and incomplete work creates too much financial and legal risk.

3 Stories That Stood Out

1. Grisel J.
Yelp | Dec 23, 2021 |

Grisel J. discovered the company on YouTube and arranged an estimate for an ADU with Santiago and a contractor; the price and plans looked reasonable, so she signed on. She watched demolition kick off and then encountered a backyard that “looked as if a tornado had passed by” — dirt, broken concrete, nails and tools left everywhere until her husband cleaned up. Construction dragged on with crews showing up only two or three days a week; when she pressed why, workers said the boss was focused on other projects. Cali NRG answered complaints by explaining they operate as a backend sales office that hands projects to a contractor, and once a contract is signed the homeowner is effectively dealing directly with that contractor. As the job continued, she ran into messy crews and some workers who didn’t seem skilled at basic construction tasks. Near the end she received a shocking letter: her house listed as liened by “Jedsaro Solution.” She couldn’t find that company online and learned from Cali NRG that Jedsaro was presented as a partner used for construction deals — a fact that had never been disclosed in her contract. The lien claim alleged the contractor hadn’t paid Jedsaro for the “

2. Mitchell M.
Yelp | May 6, 2021 |

Mitchell M. hired the company to add an ADU to his property, and the job soon became a string of slow fixes and new problems. He ended up being billed for work while many issues remained unresolved, including a tankless water heater that malfunctioned and took a month to repair. The crew also moved the main house’s water heater and installed it incorrectly; when an inspector visited, he received a citation because the installation wasn’t up to code, and the company has ignored repeated requests to correct it. A remote for the heat/AC unit went missing, and despite asking for a replacement for a month he still hasn’t received one. The electric panel—explicitly listed in the contract—was delayed until he pulled the paperwork and forced them to acknowledge it. During construction they destroyed some plants around the main house, and, to top it off, someone filmed his property without permission and uploaded the video to YouTube. He’s left with an out-of-code water heater, damaged landscaping, and a public video of his home.

3. Marina
Google | Jul 11, 2018 |

Marina and her husband had spent months weighing the idea of solar after seeing TV segments, so they contacted several companies for estimates. They reached out to California NRG and Santiago set a site visit for the next day. She arrived with a long list of questions from her research, and Santiago answered every one without pressure — no hard-sell deadlines or “limited-time” gimmicks. That calm, thorough approach and the clear explanations of financing options stood out and nudged them back to California NRG after comparing bids. On install day the crew walked them through the roof work before starting, completed the relatively small job in a single day, and then took care of the paperwork for inspections. The approval process still stretched out over several weeks, but Santiago’s patience made the wait manageable while they focused on lowering their electric bills. What lingered most for them was the combination of straightforward, pressure-free financing guidance and Spanish-speaking staff who made the whole process easier to navigate.

Platforms Monitored

Yelp
9 Reviews · 1 Location
3.7/5
Google
6 Reviews · 1 Location
3.7/5
SolarReviews
Tracking
N/A
EnergySage
Tracking
N/A
BBB
Tracking
N/A

Performance by Work Type

ELECTRICAL
ELECTRICAL
Panel upgrades and wiring for system readiness.
3.7/5
SOLAR
SOLAR
Installation, permitting, and grid connection.
4.6/5
ROOFING
ROOFING
Repair or replacement, before or after solar installation.
N/A
SERVICE
SERVICE
Repairs, maintenance, and ongoing system support.
N/A
COMPLEX PROJECTS
COMPLEX PROJECTS
Multi-trade installations requiring co-ordination.
N/A
BATTERY
BATTERY
Energy storage for backup savings and independence.
N/A

How We Got To Trust Score 74

Clean Record

Unauthorized Activities

Passed screening

We checked for:
Unauthorized charges
Undisclosed loans
Identity theft
Forged signatures
Fake contracts
Falsified permits

Misleading Claims

Passed screening

We checked for:
Bait & switch
Overstated savings
Hidden fees
Misrepresented specs
False performance
Misleading warranty

Background Check

Serving customers for 8 years

BBB Rating

Not BBB rated.

Review Patterns

What You Can Expect

01

1. Heidi D.
Yelp | Jun 7, 2022 |

Heidi D. contacted eight ADU contractors before choosing California NRG. She picked them after being impressed by Santiago and getting a fortunate chance to see a recently finished unit she loved. The finished ADU turned out far more beautiful than she ever envisioned. The clear takeaway for her: meeting Santiago and seeing a completed project in person made the decision straightforward.

2. Jose M.
Yelp | Sep 1, 2020 |

Jose M. converted his garage into an apartment and brought the company on to manage the entire project. He found them invaluable: they guided him to the right financing option, prepared the plans, pulled the permits and completed the construction. The most memorable part was their end-to-end handling of the paperwork and financing so he didn’t have to juggle lenders or the permit process — he ended up with a finished apartment and no administrative headaches.

3. Mitchell M.
Yelp | May 6, 2021 |

Mitchell M. hired the company to add an ADU to his property, and the job soon became a string of slow fixes and new problems. He ended up being billed for work while many issues remained unresolved, including a tankless water heater that malfunctioned and took a month to repair. The crew also moved the main house’s water heater and installed it incorrectly; when an inspector visited, he received a citation because the installation wasn’t up to code, and the company has ignored repeated requests to correct it. A remote for the heat/AC unit went missing, and despite asking for a replacement for a month he still hasn’t received one. The electric panel—explicitly listed in the contract—was delayed until he pulled the paperwork and forced them to acknowledge it. During construction they destroyed some plants around the main house, and, to top it off, someone filmed his property without permission and uploaded the video to YouTube. He’s left with an out-of-code water heater, damaged landscaping, and a public video of his home.

02

1. Marina
Google | Jul 11, 2018 |

Marina and her husband had spent months weighing the idea of solar after seeing TV segments, so they contacted several companies for estimates. They reached out to California NRG and Santiago set a site visit for the next day. She arrived with a long list of questions from her research, and Santiago answered every one without pressure — no hard-sell deadlines or “limited-time” gimmicks. That calm, thorough approach and the clear explanations of financing options stood out and nudged them back to California NRG after comparing bids. On install day the crew walked them through the roof work before starting, completed the relatively small job in a single day, and then took care of the paperwork for inspections. The approval process still stretched out over several weeks, but Santiago’s patience made the wait manageable while they focused on lowering their electric bills. What lingered most for them was the combination of straightforward, pressure-free financing guidance and Spanish-speaking staff who made the whole process easier to navigate.

2. Vlad M.
Yelp | May 31, 2018 |

Vlad M. decided it was finally time to go solar for his house, which sits on the sunny side of a hill after he'd thought about it for a long time. He called a couple of companies for bids and picked NRG because they delivered the best price and — importantly — provided clear maintenance estimates plus practical tips on getting the most from the system. The crew completed the installation in barely a week, left everything working, and he walked away completely satisfied. The standout detail: a fast, tidy install paired with actionable upkeep advice so he didn’t just get panels, he left with a plan to use them efficiently.

3. Grisel J.
Yelp | Dec 23, 2021 |

Grisel J. discovered the company on YouTube and arranged an estimate for an ADU with Santiago and a contractor; the price and plans looked reasonable, so she signed on. She watched demolition kick off and then encountered a backyard that “looked as if a tornado had passed by” — dirt, broken concrete, nails and tools left everywhere until her husband cleaned up. Construction dragged on with crews showing up only two or three days a week; when she pressed why, workers said the boss was focused on other projects. Cali NRG answered complaints by explaining they operate as a backend sales office that hands projects to a contractor, and once a contract is signed the homeowner is effectively dealing directly with that contractor. As the job continued, she ran into messy crews and some workers who didn’t seem skilled at basic construction tasks. Near the end she received a shocking letter: her house listed as liened by “Jedsaro Solution.” She couldn’t find that company online and learned from Cali NRG that Jedsaro was presented as a partner used for construction deals — a fact that had never been disclosed in her contract. The lien claim alleged the contractor hadn’t paid Jedsaro for the “

03

1. Mary Herrera Martinez
Google | Jan 2, 2020 |

Mary Herrera Martinez recently decided to remodel her bathrooms after her brother recommended California NRG. She called and connected with Christian, who guided her from the very first conversation and laid out remodeling options that wouldn’t drain her savings. The project delivered two attractive, updated bathrooms, and she remained especially grateful for Christian’s practical, budget-focused help. The detail that sticks: clear, affordable choices that let her get the look she wanted without blowing her budget.

2. Karen M.
Yelp | Apr 12, 2018 |

Karen's roof was damaged by heavy rain and wind, and after about four months of getting estimates she hired Cali NRG to handle the repair. She found Santiago and his crew professional and patient, answering all her questions and putting in steady, hard work on the job. The price turned out to be far under her budget — a surprisingly good value after so much shopping around — and that combination of affordability and dependable workmanship made the difference. She walked away grateful for Santiago's hands-on approach and the crew's diligence.

3. Fatima Hernandez
Google | Sep 28, 2019 |

Fatima Hernandez signed up after the company guaranteed they'd add extra panels so she would stop paying electricity bills and even generate surplus power. She discovered those guarantees were false: the system did not eliminate her electric bills and produced no extra electricity. Along the way she encountered unprofessional behavior from staff. What stayed with her was the stark mismatch between the sales pitch of “no more bills” and the reality of ongoing electricity charges.

Long-term Satisfaction

Recent customers rate California NRG 4.1 ★

Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.

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