Canopy Energy reviews
• last updated FEB 26, 2026Loading map...
The Verdict
This company leaves customers stranded after the sale. We analyzed over a hundred reviews and found a clear pattern: responsive during sales, vanished afterward. One homeowner noticed her panels weren't working for five months before realizing PG&E's true-up bill had skyrocketed because Canopy had installed the system incorrectly to begin with. When she finally got a tech out, he confirmed faulty installation and promised monitoring setup that never happened two years later. Another customer discovered a water leak from an inverter screwed through a drain pipe—it took 10 weeks of unreturned calls, full voicemails, and a BBB complaint just to get one email reply, then silence again. The data backs this up: 75 reviews mention post-sale support problems, 79 cite value issues (broken savings promises, high bills despite panels), and 80 flag project-management chaos. We found zero positive mentions of customer service responsiveness in the 28 reviews discussing performance and support failures. Even the handful of satisfied early reviews mention vomiting installers, weeks-long blown fuses, and needing a regional manager's personal intervention to get basic work completed. The company has multiple CSLB citations, former licenses under other names, and a history of collecting illegal upfront payments.
If you're weighing Canopy because of a persuasive sales pitch, know that the relationship ends the moment they cash your check. You'll be chasing ghosts through full voicemails while your system sits dark and your electric bill climbs. Find a contractor who answers the phone.
Reviews That Shaped Our Verdict
Cynthia S. invested in a 20-panel solar system hoping to shave nearly all of her electricity costs, and she paid a substantial amount up front expecting long-term savings. Months after installation she discovered the utility charges an annual energy-delivery fee — at one point it reached $900, and she later references roughly $500 a year — and despite the panels she still ends up paying more than $100 a month. When an energy-use app flagged a possible problem with the panels and the inverter box, it recommended contacting the installer. She tried repeatedly: phone lines tied up or unanswered for whole days, emails that eventually arrived with instructions to open the box, and a firm request in October for a technician that never produced a visit. Unwilling to risk making electrical repairs herself, she felt left to manage the issue alone and grew frustrated by the lack of follow-up. Her lasting detail to other buyers is practical and specific: call your utility about delivery fees and get a clear, written commitment on post-installation service before you sign.
Bmarie M. discovered a water leak in her garage after tracing it to the solar inverter — a mounting screw had been driven through a drain pipe when the inverter was attached to the wall. That pipe damage showed up only after some time because the area of the garage isn't visited often. A plumber told her the panel equipment would need to be removed and properly reinstalled away from the pipe to stop the leak, and she checked her contract to confirm the workmanship warranty should cover the fix. She then spent roughly ten weeks trying to get the company to act. She called repeatedly and usually reached no one; voicemail boxes were full and her messages went unanswered. She emailed multiple contacts, faxed a formal warranty claim, and waited. Only after filing a complaint with the Better Business Bureau did the company finally email to request more information — which she supplied immediately — but subsequent requests about scheduling a technician went unanswered and the phone number provided went straight to a full voicemail again. Throughout, she emphasized that this was an active water leak and worried about further damage the longer it stayed unresolved. What sticks most is a
Robin had solar panels installed on her California home about two years ago, and five months in she discovered a much larger-than-expected PG&E true-up bill. PG&E investigated and found the array wasn’t operating correctly, so she turned to Canopy Energy for answers. What followed felt like an exercise in waiting: calls went unanswered, the sales rep would briefly pick up then promise to follow up and never did, and it took an exceptionally long time before a technician was finally sent out. When the tech arrived he found the root problem — the panels had been installed incorrectly from the start — and he asked about the promised monitoring setup. The monitoring had never been completed, despite the sales rep’s assurance that someone “would be back” to finish it; two years later she still has no monitoring. After learning the installation was faulty, Robin asked Canopy for reimbursement for the higher true-up cost. Canopy responded with an email offering less than 10% of the true-up amount, but only if she signed documents agreeing not to complain about the company. She refused those terms and stopped pursuing them after the technician’s repairs temporarily restored the system. L
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 29
Buyer Beware
Unauthorized Activities
1 report
Misleading Claims
6 reports
Background Check
Serving customers for 11 years
Operating longer than most installers in the market.
BBB Rating: NR
Poor BBB standing. Significant complaints.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
Steve had solar panels installed on his home about three years ago, and when problems began to appear he discovered he couldn’t reach the company. Messages, phone calls and emails went unanswered, despite the sales promises and guarantees made during the sale. Frustrated, he judged the whole operation a scam and urged others to avoid them. He tried to leave a zero-star rating but couldn’t because the review site wouldn’t permit it. The lasting detail: roughly three years after installation, he still has no response from the company when equipment issues arise.
Mike V. purchased a solar system from the company in 2017 and then repeatedly tried to contact them with follow-up questions. He made multiple attempts to reach someone but received no response — calls and messages went unanswered. Left without answers, he concluded the company provides poor post-sale support and doesn’t prioritize customer service. The lasting takeaway: after buying in 2017 he still couldn’t get anyone to respond to his questions.
Consumer W. signed up for a financed solar replacement for a California home that already had panels from 2011, working through Sunlight Financial and Cross River Bank. They discovered a classic bait-and-switch: crews spent a few hours making cosmetic changes and scattering equipment on the roof, collected full payment, then vanished. Calls and emails went unanswered for months; when a response finally came it felt like another attempt to placate rather than to finish the job. A year and a half later, the system remained incomplete and the installer showed no interest in honoring the contract despite repeated written and verbal notices. Meanwhile the lenders began threatening liens on the property, and representatives even tried to gain access to disable panels that were never made operable. Consumer also dug into regulatory records and found that Canopy Energy has accumulated multiple citations from the California State Licensing Board, had operated under other names that lost licenses, and was listed in dozens of BBB complaints. They urged others to check the CSLB’s online license records for “Canopy Energy” and to file complaints there—an action the reviewer believes can prompts