Celestial Solar & Water Systems reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Celestial Solar will not fix the problems their installers create. We analyzed customer stories spanning several years and found a clear divide: the company can install pool solar panels that reliably heat water, but when something goes wrong, you're on your own. One homeowner described four rescheduled service visits that never happened, confirmed by her security cameras, followed by fabricated excuses from the office about why no one showed up. Another paid for winterization after being assured twice that a tech could help with a wireless connection kit install, only to be told on arrival that it was impossible and then ghosted for weeks while the charge hit her card. We found 24 reviews describing slow or nonexistent follow-up, unresolved warranty disputes, and service calls where techs spent ten minutes on site and left the system worse than before. In one case, a homeowner was told a sensor installed during the original job was wrong and that the one-year warranty clock didn't start until the correct part was installed a year later. 86 reviews mention solid workmanship during the initial install, but 45 describe post-sale support failures. If you hire Celestial and the install goes smoothly, you may get years of warm pool water. If it doesn't, you'll be calling another company to finish the job.
If you're willing to gamble that nothing will go wrong and you'll never need a callback, Celestial might work. But if you want a company that shows up when they say they will and fixes their own mistakes without a fight, keep looking.
Reviews That Shaped Our Verdict
Debi K. had trusted Celestial for more than ten years and prepaid months ahead for a spring service on her home. When the appointment finally arrived it kept getting shuffled—on the scheduled day the visit was rescheduled four times—and her security cameras later showed nobody ever came. When she followed up, the company offered a series of conflicting explanations: first claiming a visit had been made (contradicted by the camera footage), then saying workers couldn’t access the backyard despite her having given instructions and being home, and finally saying they tried to call her even though her call log, voicemail, texts and email show no contact. She’s still waiting for a manager to return her call; after a decade as a customer the concrete takeaway is prepaid service, empty footage, and unanswered calls.
About three years ago Brian had Celestial Solar install a solar water‑heating system for his backyard swimming pool. He found scrap pieces from the old system left on the ground, although the new installation initially appeared to work well. For the first year a pool service company knew how to operate the panels, but after switching to a different crew the pumps began making odd noises whenever they shut off. Last summer Celestial Solar handled the seasonal settings without issue, but when a technician spent roughly ten minutes on the winter shutdown about two months ago the strange noises started and have persisted since. The family spent about a month and a half out of town during that period, so the continual noise only became obvious in the last few weeks. When he contacted Celestial Solar about the problem, the company insisted on charging an extra $185 for a service call to correct the technician’s mistake. In the end he was left with a noisy pool‑heating system and an unexpected fee to fix what the installer had apparently caused.
Joshua L. discovered the solar pool heating system itself performed well, but a three-week interaction over a scheduled winterization turned into a frustrating customer-service saga. He got a call from Celestial Solar offering to winterize his pool panels; during that call he explained, in detail, that he also wanted the technician to install a Pentair wireless connection kit and said he was willing to pay extra for the help. The woman on the phone seemed not to understand the request, so he asked her to check with a manager — she put him on hold, came back, and assured him the tech could handle the kit. Based on that assurance he scheduled the winterization and opted for the upgraded service that included a spring reopening. The day before the appointment he called again and the same representative once more confirmed that the technician would be able to do the wireless kit installation. When the tech arrived on time the next day, his first words were that a mistake had been made and he couldn’t assist with the installation. The technician called the office and said his manager would send contact information for someone who could help, but four days later Joshua had received no on
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 66
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 14 years
Among the longest-standing installers in the market.
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
Licensed Contractor
A valid contractor license is on record.
What You Can Expect
About three years ago Brian had Celestial Solar install a solar water‑heating system for his backyard swimming pool. He found scrap pieces from the old system left on the ground, although the new installation initially appeared to work well. For the first year a pool service company knew how to operate the panels, but after switching to a different crew the pumps began making odd noises whenever they shut off. Last summer Celestial Solar handled the seasonal settings without issue, but when a technician spent roughly ten minutes on the winter shutdown about two months ago the strange noises started and have persisted since. The family spent about a month and a half out of town during that period, so the continual noise only became obvious in the last few weeks. When he contacted Celestial Solar about the problem, the company insisted on charging an extra $185 for a service call to correct the technician’s mistake. In the end he was left with a noisy pool‑heating system and an unexpected fee to fix what the installer had apparently caused.
Linda B. hired Celestial Solar and Water Systems to install a pool solar system at her home several years ago and has been consistently pleased with how they handle service and scheduling. She appreciated the office staff’s responsiveness and the company’s habit of texting a time window and the name of the crew member (in her case, Ely A.), then a follow-up text when the team was en route with an estimated arrival time. The detail that stood out most was the technician communication: Rafael U. sent a photo of himself before arriving, which made her feel safe and prepared. Rafael tightened all the joints, swapped out a defective panel, and finished the job quickly and efficiently—she described it as an in-and-out repair—and Celestial sent a completion text so she knew the work was done even if she wasn’t home. For Linda, the combination of clear arrival texts, a photo of the technician, and a completion notice is the memorable touch that made the whole experience smooth and reassuring.
Gary M. has owned his house and pool for decades and just had Celestial Solar install his third solar pool-heating system over a 30-year span. He discovered that, unlike his previous provider (a company that has since changed its name), Celestial Solar actually takes the time to engage with customers and follows through on promised schedules — a contrast he describes as night and day. The install delivered an efficient, cost-effective way to heat the pool, but what will stick with him most is the punctual, hands-on communication and the smooth timeline after three replacements over thirty years.