Celestial Solar & Water Systems reviews

Linda B. hired Celestial Solar and Water Systems to install a pool solar system at her home several years ago and has been consistently pleased with how they handle service and scheduling. She appreciated the office staff’s responsiveness and the company’s habit of texting a time window and the name of the crew member (in her case, Ely A.), then a follow-up text when the team was en route with an estimated arrival time. The detail that stood out most was the technician communication: Rafael U. sent a photo of himself before arriving, which made her feel safe and prepared. Rafael tightened all the joints, swapped out a defective panel, and finished the job quickly and efficiently—she described it as an in-and-out repair—and Celestial sent a completion text so she knew the work was done even if she wasn’t home. For Linda, the combination of clear arrival texts, a photo of the technician, and a completion notice is the memorable touch that made the whole experience smooth and reassuring.

Gary M. has owned his house and pool for decades and just had Celestial Solar install his third solar pool-heating system over a 30-year span. He discovered that, unlike his previous provider (a company that has since changed its name), Celestial Solar actually takes the time to engage with customers and follows through on promised schedules — a contrast he describes as night and day. The install delivered an efficient, cost-effective way to heat the pool, but what will stick with him most is the punctual, hands-on communication and the smooth timeline after three replacements over thirty years.

About three years ago Brian had Celestial Solar install a solar water‑heating system for his backyard swimming pool. He found scrap pieces from the old system left on the ground, although the new installation initially appeared to work well. For the first year a pool service company knew how to operate the panels, but after switching to a different crew the pumps began making odd noises whenever they shut off. Last summer Celestial Solar handled the seasonal settings without issue, but when a technician spent roughly ten minutes on the winter shutdown about two months ago the strange noises started and have persisted since. The family spent about a month and a half out of town during that period, so the continual noise only became obvious in the last few weeks. When he contacted Celestial Solar about the problem, the company insisted on charging an extra $185 for a service call to correct the technician’s mistake. In the end he was left with a noisy pool‑heating system and an unexpected fee to fix what the installer had apparently caused.

Having a 2009 pool solar water system, Ken W. decided a couple of years ago to switch maintenance away from the original Riverside installer and tried Celestial. He found the company friendly, with payment processing that was surprisingly simple and a convenient appointment scheduled without fuss. The technician arrived knowledgeable and personable, completed the service quickly and efficiently, and left everything working. When a leak turned up recently, he called again and encountered the same no-hassle, professional team — this time they were able to come out the very next day, which provided real peace of mind.

Therese S. has relied on Celestial Solar for her home’s solar needs for ten years. Over that decade she found the team consistently professional and reliably quick to respond whenever she reached out. The standout detail is that steady responsiveness after so many years — the one thing that keeps her coming back.

Debi K had trusted Celestial for more than ten years, so when she prepaid months in advance for a spring service she expected a straightforward visit. The company finally scheduled the appointment weeks later, then on the day of the service rescheduled it four times. Her home cameras showed no one ever arrived, and when she followed up the company offered a string of contradictory explanations: that technicians had visited (camera footage proved otherwise), that they couldn’t access the backyard despite her having given access instructions and being home, and that they had tried to call even though her phone logs show no incoming call and there was no voicemail, text, or email. A manager has not returned her call, and the prepaid work remains unresolved. After a decade as a customer she ended up out of pocket and frustrated by missed appointments and what she views as falsehoods; she’s left waiting for a manager callback and for the service she already paid for.

Mitch P. moved into a North Las Vegas home three years ago and added a 12 x 18 pool that stayed stubbornly cool despite the desert heat. Frustrated by water that rarely climbed out of the high 70s, he called Celestial Solar and met with Ben Nef, who recommended five 4 x 12 solar panels sized for the pool (max depth 5½ feet). After months of HOA delays, Celestial’s pool division completed the installation in two days. When they first powered the system on during an 80s heat spell, the water climbed to 85°F within hours and later reached 89°F — notably about 2 degrees warmer than the air. Where their pool season used to feel ready only by mid‑May and end the first week of October, Mitch now sees mid‑80s water in early April and expects to swim into November. He would give Celestial Solar a 10; what stayed with him was flipping the system on and watching the temperature jump into comfortable, floatable warmth in a matter of hours.

Moon W. had a residential solar heating system added to a backyard pool, and a few days later the pool cleaner discovered a drip from a check valve; inspection showed a fresh crack in the valve housing that hadn’t been there before the work. They called Celestial Solar, a polite scheduler arranged a visit, and a technician named Sean arrived a few days later. Sean noticed the rest of the Pentair system used Jandy valves and refused to slap on whatever part he had—he offered to return with a Jandy so the repair would match the existing equipment. Midway through the job the pool pump housing unexpectedly cracked, so Sean left to fetch a replacement and came back around 4 p.m. with the new part. What followed was unusually thorough: he cleaned every section of PVC, removing calcium buildup, re-routed piping to create a more direct water flow (correcting the original installers’ layout), installed the proper valve, spray-painted the new PVC to blend in, and even returned with zip ties to secure loose wires and hoses. Sean stayed until nearly 8 p.m. to make sure everything worked and looked tidy. Moon left impressed by Sean’s pride and attention to detail—so much so that they insisted (

Debi K. had trusted Celestial for more than ten years and prepaid months ahead for a spring service on her home. When the appointment finally arrived it kept getting shuffled—on the scheduled day the visit was rescheduled four times—and her security cameras later showed nobody ever came. When she followed up, the company offered a series of conflicting explanations: first claiming a visit had been made (contradicted by the camera footage), then saying workers couldn’t access the backyard despite her having given instructions and being home, and finally saying they tried to call her even though her call log, voicemail, texts and email show no contact. She’s still waiting for a manager to return her call; after a decade as a customer the concrete takeaway is prepaid service, empty footage, and unanswered calls.