Celestial Solar & Water Systems reviews

Linda B. hired Celestial Solar and Water Systems to install a pool solar system at her home several years ago and has been consistently pleased with how they handle service and scheduling. She appreciated the office staff’s responsiveness and the company’s habit of texting a time window and the name of the crew member (in her case, Ely A.), then a follow-up text when the team was en route with an estimated arrival time. The detail that stood out most was the technician communication: Rafael U. sent a photo of himself before arriving, which made her feel safe and prepared. Rafael tightened all the joints, swapped out a defective panel, and finished the job quickly and efficiently—she described it as an in-and-out repair—and Celestial sent a completion text so she knew the work was done even if she wasn’t home. For Linda, the combination of clear arrival texts, a photo of the technician, and a completion notice is the memorable touch that made the whole experience smooth and reassuring.

Gary M. has owned his house and pool for decades and just had Celestial Solar install his third solar pool-heating system over a 30-year span. He discovered that, unlike his previous provider (a company that has since changed its name), Celestial Solar actually takes the time to engage with customers and follows through on promised schedules — a contrast he describes as night and day. The install delivered an efficient, cost-effective way to heat the pool, but what will stick with him most is the punctual, hands-on communication and the smooth timeline after three replacements over thirty years.

About three years ago Brian had Celestial Solar install a solar water‑heating system for his backyard swimming pool. He found scrap pieces from the old system left on the ground, although the new installation initially appeared to work well. For the first year a pool service company knew how to operate the panels, but after switching to a different crew the pumps began making odd noises whenever they shut off. Last summer Celestial Solar handled the seasonal settings without issue, but when a technician spent roughly ten minutes on the winter shutdown about two months ago the strange noises started and have persisted since. The family spent about a month and a half out of town during that period, so the continual noise only became obvious in the last few weeks. When he contacted Celestial Solar about the problem, the company insisted on charging an extra $185 for a service call to correct the technician’s mistake. In the end he was left with a noisy pool‑heating system and an unexpected fee to fix what the installer had apparently caused.

Having a 2009 pool solar water system, Ken W. decided a couple of years ago to switch maintenance away from the original Riverside installer and tried Celestial. He found the company friendly, with payment processing that was surprisingly simple and a convenient appointment scheduled without fuss. The technician arrived knowledgeable and personable, completed the service quickly and efficiently, and left everything working. When a leak turned up recently, he called again and encountered the same no-hassle, professional team — this time they were able to come out the very next day, which provided real peace of mind.

Greg F. bought a pool solar system for his backyard and worked with Jonathan, who he found informative and easy to deal with. After the installation the system performed well; when a couple of small leaks showed up the crew returned quickly and fixed them. Eight years into service (the panels come with a 12-year warranty), he discovered another leak at the start of the 2022 pool season and called Celestial to arrange a repair. He learned they would charge a $165 service fee for a technician to come out and replace a panel that was still covered under parts-and-labor warranty. That came as a surprise: in past warranty calls the company had shown up in a reasonable time and completed repairs without charging a fee. The clear takeaway that stuck with him is the unexpected $165 service-call charge for what he expected to be a warranty-covered panel replacement.

Debi K had trusted Celestial for more than ten years, so when she prepaid months in advance for a spring service she expected a straightforward visit. The company finally scheduled the appointment weeks later, then on the day of the service rescheduled it four times. Her home cameras showed no one ever arrived, and when she followed up the company offered a string of contradictory explanations: that technicians had visited (camera footage proved otherwise), that they couldn’t access the backyard despite her having given access instructions and being home, and that they had tried to call even though her phone logs show no incoming call and there was no voicemail, text, or email. A manager has not returned her call, and the prepaid work remains unresolved. After a decade as a customer she ended up out of pocket and frustrated by missed appointments and what she views as falsehoods; she’s left waiting for a manager callback and for the service she already paid for.

Therese S. has relied on Celestial Solar for her home’s solar needs for ten years. Over that decade she found the team consistently professional and reliably quick to respond whenever she reached out. The standout detail is that steady responsiveness after so many years — the one thing that keeps her coming back.

Travis V. had a solar system put on his ranch-style home late last summer, so he didn’t get much mileage from it until the following season. He fired the array up after winter and it performed reliably all season long. A few weeks ago he discovered a small drip coming off the roof and phoned the company; they sent a technician within a week, waived the fee because it was his first service call, and repaired the leak at no charge. The steady production plus that quick, no-cost fix made his swimming season noticeably more enjoyable, and he’d hire them again if he relocated and needed another installation.

Debi K. had trusted Celestial for more than ten years and prepaid months ahead for a spring service on her home. When the appointment finally arrived it kept getting shuffled—on the scheduled day the visit was rescheduled four times—and her security cameras later showed nobody ever came. When she followed up, the company offered a series of conflicting explanations: first claiming a visit had been made (contradicted by the camera footage), then saying workers couldn’t access the backyard despite her having given instructions and being home, and finally saying they tried to call her even though her call log, voicemail, texts and email show no contact. She’s still waiting for a manager to return her call; after a decade as a customer the concrete takeaway is prepaid service, empty footage, and unanswered calls.