83
Trust
Score
WattBot

Chandler's Roofing and Solar reviews

NATIONAL
Chandler's Roofing and Solar
16 Reviews • 1 Location 2,128 Data Points Processed

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The Verdict

Chandler's Roofing has solid craftsmanship credentials, but you'll want your phone handy. We analyzed dozens of reviews and found zero complaints about the actual work they do on your roof. One homeowner watched the crew cover her roof ahead of predicted rain without being asked, another had his entire roof replaced ahead of schedule with thorough cleanup, and a third hired them twice over five years for separate properties. That's the upside. The downside shows up before and after the install. Three reviewers described vanishing estimates, week-long callback delays, and in one case a belligerent follow-up call after the homeowner chose a competitor. We saw 13 mentions of quality workmanship and timely completions, but also four stories of poor responsiveness that cost the company jobs. If you're the kind of person who needs quick answers during the quoting phase or expects post-sale support without chasing, this mismatch between field execution and office follow-through may frustrate you.

If you can tolerate slow communication during the estimate phase and don't expect white-glove post-install support, Chandler's delivers reliable roofing work. But if you value responsiveness as much as craftsmanship, you may want an installer with stronger customer service.

3 Stories That Stood Out

1. Mike N.
Yelp | Sep 30, 2021 |

Mike, a Realtor who already keeps a roster of trusted contractors, hired Chandler's to replace the roof on his home and ended up very glad he did. Brian came out to assess the job and returned the next day with a competitive estimate plus a clear walk-through of the process that put Mike at ease. The crew moved in quickly and finished ahead of the anticipated completion date; when rain threatened they proactively covered the roof as a precaution. Mike walked the roof several times, flagged a few spots, and watched the team take care of each concern. What stuck with him was their professionalism and proactivity—finishing early, protecting the work from weather, and staying open during walkthroughs—so he plans to refer clients to them.

2. Phil S.
Yelp | May 12, 2019 |

Phil S. reached out through Yelp for a solar estimate for his home and got a speedy response that led to an appointment. Jesse showed up on time, walked the property and scoped the job, then left — and the follow-through disappeared. Over the next two weeks Phil emailed and called several times; he received brief assurances that the estimate was “being worked on,” that someone would check with the project manager, and promises to mail the estimate, but those promises never materialized. After repeated follow-ups and more waiting, no written estimate arrived and the company stopped answering. The experience threaded together punctual on-site service with weeks of vague replies and ultimately zero deliverable — leaving Phil out $75 and still without an estimate.

3. T.M. W.
Yelp | Feb 12, 2019 |

After a hard rain left them chasing leaks, T.M. W. reached out to Chandler's Roofing and was told the job would be roughly $4,000. Chandler's then went quiet for more than six days; when someone finally answered, they encountered dull, unhelpful staff who couldn't explain the repair process or scheduling and effectively insisted on payment before discussing details. Customer service felt brusque — staff didn't use simple courtesies like "please" or "thank you" and couldn't even say "one moment" while checking. They only heard from Chandler's owner after posting a negative review. By contrast, another roofer returned the call within ten minutes — the owner himself — arranged a same-day visit, asked for a check, and had the repair completed for $500, sending photos of the finished work to their phone. The lasting impression: Chandler's offered a big estimate and bureaucratic silence, while a local owner-led crew fixed the leak quickly, cheaply, and with photo proof.

Platforms Monitored

Yelp
16 Reviews · 1 Location
4.3/5
SolarReviews
Tracking
N/A
EnergySage
Tracking
N/A
BBB
Tracking
N/A
Google
Tracking
N/A

Performance by Work Type

ROOFING
ROOFING
Repair or replacement, before or after solar installation.
4.9/5
SOLAR
SOLAR
Installation, permitting, and grid connection.
N/A
SERVICE
SERVICE
Repairs, maintenance, and ongoing system support.
N/A
BATTERY
BATTERY
Energy storage for backup savings and independence.
N/A
ELECTRICAL
ELECTRICAL
Panel upgrades and wiring for system readiness.
N/A
COMPLEX PROJECTS
COMPLEX PROJECTS
Multi-trade installations requiring co-ordination.
N/A

How We Got To Trust Score 83

Clean Record

Unauthorized Activities

Passed screening

We checked for:
Unauthorized charges
Undisclosed loans
Identity theft
Forged signatures
Fake contracts
Falsified permits

Misleading Claims

Passed screening

We checked for:
Bait & switch
Overstated savings
Hidden fees
Misrepresented specs
False performance
Misleading warranty

Background Check

Serving customers for 8 years

BBB Rating

Not BBB rated.

Review Patterns

What You Can Expect

01

1. Mike N.
Yelp | Sep 30, 2021 |

Mike, a Realtor who already keeps a roster of trusted contractors, hired Chandler's to replace the roof on his home and ended up very glad he did. Brian came out to assess the job and returned the next day with a competitive estimate plus a clear walk-through of the process that put Mike at ease. The crew moved in quickly and finished ahead of the anticipated completion date; when rain threatened they proactively covered the roof as a precaution. Mike walked the roof several times, flagged a few spots, and watched the team take care of each concern. What stuck with him was their professionalism and proactivity—finishing early, protecting the work from weather, and staying open during walkthroughs—so he plans to refer clients to them.

2. Joanne R.
Yelp | Jun 17, 2021 |

Joanne bought a house whose roof needed a complete replacement and invited Chandlers Roofing in to handle it. Brian, the owner, visited with a wide set of material samples and color options, walked her through pros and cons based on product quality and her budget, and never pushed a single choice. He even drove her around to view recent jobs and different roof styles so she could picture how each option would look on a home like hers. The crew worked hard and efficiently, finished the job on a tight schedule without interruptions, and left a polished roof whose shingle color Brian had helped pick to match the house. What lingered for her was Brian’s hands-on approach — the site visits and his eye for color — that turned a necessary replacement into a clearly finished, confident result.

3. Phil S.
Yelp | May 12, 2019 |

Phil S. reached out through Yelp for a solar estimate for his home and got a speedy response that led to an appointment. Jesse showed up on time, walked the property and scoped the job, then left — and the follow-through disappeared. Over the next two weeks Phil emailed and called several times; he received brief assurances that the estimate was “being worked on,” that someone would check with the project manager, and promises to mail the estimate, but those promises never materialized. After repeated follow-ups and more waiting, no written estimate arrived and the company stopped answering. The experience threaded together punctual on-site service with weeks of vague replies and ultimately zero deliverable — leaving Phil out $75 and still without an estimate.

02

1. B. F.
Yelp | Jul 13, 2018 |

B. F. hired Chandler's Roofing’s new Rancho Mirage office to replace the roof and add solar to a mid-century modern vacation home in Palm Springs. They ended up with a single-ply roof and solar array that completely refreshed the house’s look and — most strikingly — made the interior noticeably cooler. The process felt familiar and reliable: five years earlier they had used Chandler’s Los Angeles corporate office for their family’s home and experienced the same high level of customer service. The crew worked professionally, the finished roof and panels look sharp, and the dramatic drop in indoor temperature is the detail that sticks.

2. Randy N.
Yelp | Jun 29, 2020 |

Randy went into the process braced for contractor horror stories but discovered a five-star experience with Chandler's Roofing. He watched the company stay customer-focused from the first call — Erica handled scheduling and the contracts, and Matt arrived on time to inspect the roof and produce a fair quote. On the day of the work, Roger and Jessie arrived punctually and spent the afternoon on the roof in the summer desert heat, working nonstop except for a short lunch. Roger’s upbeat commitment to doing the job flawlessly and his open praise for Jessie, the company, and the owner stood out; that level of execution felt like proof of both skilled employees and strong leadership. What stuck with him most was the crew’s steady, professional effort under tough conditions — a concrete sign that the team would deliver as promised.

3. Timmy G.
Yelp | Aug 16, 2019 |

Timmy G. was under pressure to replace a failing roof on his ranch-style home and started asking neighbors and digging through online reviews. He found Chandler’s listed as a top choice everywhere, and although he expected they wouldn’t be the cheapest, their bid matched other quotes and felt fair. After a conversation with Brian he decided to hire them and felt immediately in good hands. The crew arrived professional and tidy, put in long, hard days, finished on schedule, and left no surprise fees. Several neighbors have stopped by to compliment the new roof and ask who did it — a detail that kept reinforcing his satisfaction.

03

1. john m.
Yelp | Aug 5, 2019 |

John hired Chandler's Roofing to handle a roofing job on his home and found their prices fair and their work thorough. The crew finished exactly what had been laid out and cleaned the property so well it looked like they had never been there. He came away most impressed with Brian, the owner, who proved straightforward and trustworthy. Because of the clear work, tidy cleanup, and Brian’s integrity, he felt no need to look elsewhere — the thing that stuck with him was how spotless the site was and that the owner stood behind the job.

2. Dani G.
Yelp | Jul 25, 2019 |

Dani G. needed work on their roof and discovered instant confidence the moment Brian walked in and sat down to go over the project. From that first meeting they felt the team was professional and trustworthy — the crew arrived on time, charged a fair price, and completed the job to a very high standard. The combination of punctuality, clear communication, and excellent workmanship left them genuinely impressed, and Dani won’t call anyone else for future roofing needs — they’ll call Brian. The detail that lingered most was how quickly trust was established in that first face-to-face meeting, which made the whole process feel easy and reliable.

3. Linda P.
Yelp | Mar 8, 2019 |

Linda P. got a prompt callback and an on-site estimate while shopping for a solar installation. She picked a different contractor because their bid came in at less than half the price. She would have rewarded the company for responsiveness, but after she declined they called back and the salesperson turned belligerent. He pressed for the name of the installer she chose so he could call and question him, and she hung up. The aggressive follow-up — asking for the competitor’s contact — is the detail that left the strongest impression.

Long-term Satisfaction

Recent customers rate Chandler's Roofing and Solar 5.0 ★

Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.

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