Cira Energy reviews
• last updated FEB 26, 2026Loading map...
The Verdict
This company has a troubling pattern of disappearing when you need them most. We analyzed nearly a hundred reviews and found a sharp divide: new customers praise fast timelines and tidy job sites, but former clients trying to use their warranties describe unanswered calls and broken promises. In one case, a homeowner with a lifetime warranty on materials and workmanship called about a leak five years after installation and was told the original contractor had gone out of business, leaving Western Roofing (the parent brand) unwilling to honor the coverage. Another customer spent over $30,000 on a combined roof and solar job, then watched three months of delays turn into radio silence when he requested a small follow-up quote. The disconnect is stark: 69 reviews mention strong workmanship during the install, but 15 reviews describe post-sale support failures, and several note that regional offices close without notice. If you do move forward, document everything in writing and confirm which legal entity is backing your warranty, because the sales rep you shake hands with may not be the one answering the phone in five years.
If you're weighing this company, understand that the installation crew may be excellent, but the safety net beneath you has holes. Get warranty terms in writing, with the parent company's name on the paperwork, not just the sales rep's.
Reviews That Shaped Our Verdict
Michael had Western Roofing Systems install a 26‑gauge steel shingle roof on his Roseville home about 12 years ago, a roof that came with a lifetime warranty against leaks and wind damage. During a violent storm in December 2022 the roof began to leak, sending water down through the vent above his cooktop into the kitchen. He called the company and learned the Rancho Cordova office had closed; a company representative handed him the cell number for senior manager Jim Summers in San Jose. He phoned that number and submitted a message through the company website, but more than two weeks passed with no response. With water continuing to be a problem, he paid an independent contractor to repair the leak. The lasting impression: a lifetime‑warrantied roof that required out‑of‑pocket repairs because he could not get the company to answer.
Larry L. spent more than $30,000 about a year ago to have his roof and solar system installed by the same company, expecting a single point of contact to handle both the build and any future follow-up. Three months ago he asked Kory to come look at the roof for some additional work; what began as a promise to inspect turned into a string of postponements — one week became two, then three months — and still no visit, no quote and no response. He expected the crew to be able to pull the original drawings and paperwork since they had just completed the roof, but the records never materialized and Kory never followed through. The installation itself appears to have been done well, but he now worries that any warranty or repair issue will be hard to get addressed because the company won’t respond. The lasting takeaway: solid workmanship up front, but after three months with no follow-up or quote from Kory, he regrets using a single contractor for both roof and solar and would have split the work to avoid being stuck with poor post‑sale communication.
Joe M. had a steel roof installed in October 2012 and chose the job largely because Western Roofing promised a lifetime warranty on materials and workmanship. Five years later he discovered a major leak and found the Sacramento office number disconnected; after chasing a list of other offices he finally reached Western’s Anaheim main line and waited several days for a callback. A contractor from California Cool Roofing arrived, inspected briefly, and concluded a broken tile plus many nails that hadn’t hit wood and several loose metal tiles were causing the problem — repairs would be about $1,500. When he invoked the lifetime warranty, the contractor said the warranty was actually held by the original installer, Kevin Frost, who he claimed had gone out of business, and that Western Roofing was merely a marketing name used by different contractors. He then spoke with Cory Frost in Anaheim, who identified himself as Kevin’s brother and refused to honor the warranty; Cory eventually stopped returning his calls. California Cool Roofing likewise stopped answering and never provided a written estimate. Left with no recourse, he hired another roofer, paid more than $2,000 out of pocket, иn
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 73
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 15 years
Among the longest-standing installers in the market.
BBB Rating
Not BBB rated.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
Michael had Western Roofing Systems install a 26‑gauge steel shingle roof on his Roseville home about 12 years ago, a roof that came with a lifetime warranty against leaks and wind damage. During a violent storm in December 2022 the roof began to leak, sending water down through the vent above his cooktop into the kitchen. He called the company and learned the Rancho Cordova office had closed; a company representative handed him the cell number for senior manager Jim Summers in San Jose. He phoned that number and submitted a message through the company website, but more than two weeks passed with no response. With water continuing to be a problem, he paid an independent contractor to repair the leak. The lasting impression: a lifetime‑warrantied roof that required out‑of‑pocket repairs because he could not get the company to answer.
Dave updated his review after living with the system for a couple of years: early teething problems gave way to reliable operation. He discovered the panels, controller, wiring and software now run flawlessly and the system is meeting expectations. Most strikingly, his electric bill for a four-bedroom house with air conditioning came in at just $162 for the entire last year. His salesperson, Ski, handled the sale with notable thoroughness. The review carries a three-star rating, underscoring that the rough start mattered to him even though the long-term performance delivered dramatic savings.
Larry L. spent more than $30,000 about a year ago to have his roof and solar system installed by the same company, expecting a single point of contact to handle both the build and any future follow-up. Three months ago he asked Kory to come look at the roof for some additional work; what began as a promise to inspect turned into a string of postponements — one week became two, then three months — and still no visit, no quote and no response. He expected the crew to be able to pull the original drawings and paperwork since they had just completed the roof, but the records never materialized and Kory never followed through. The installation itself appears to have been done well, but he now worries that any warranty or repair issue will be hard to get addressed because the company won’t respond. The lasting takeaway: solid workmanship up front, but after three months with no follow-up or quote from Kory, he regrets using a single contractor for both roof and solar and would have split the work to avoid being stuck with poor post‑sale communication.