City First Electric reviews

Desideseos had a scheduled visit to look over electrical work, and the tech showed up on time, professional, courteous and genuinely helpful. They appreciated that the on-site inspection was followed almost immediately by an emailed estimate, so cost details arrived without any chasing. That combination of punctuality and a fast, clear follow-up left them ready to call First Electric again. The thing that stood out most was how quickly the estimate hit their inbox after the technician’s visit.

Kyle arranged for the company to come out through his home warranty to handle a small electrical repair at his house. He waited three weeks, placed five calls that went unanswered, and learned from the warranty provider that the job wouldn’t be covered unless he still wanted the company to do it. When he called back the firm issued a surprisingly high quote. He asked for the manager who handles bids to call and reconsider the price because of the delay; a week passed with no return call, and a later promise to call back also evaporated. The home warranty ultimately refunded him because of the long wait. Nearly six weeks later he hired a licensed electrician with a much higher rating who finished the straightforward job for about half the original quote. He never really got to judge the company’s workmanship — what stuck with him was the repeated silence and the inflated price that proved unnecessary.

Paolo I. booked City First Electric through his American Home Shield warranty after losing power in two upstairs rooms and a toilet. He paid a $100 service call, and the technician arrived, spent about 15 minutes, then left saying he couldn’t locate the problem and that drywall would have to be opened to find the short — a repair the warranty company told Paolo wasn’t covered. Paolo went back to check himself and discovered the fault in an electrical box in the corridor leading to those rooms, a box the tech hadn’t inspected. He ended up out $100 with the outage still unresolved by the crew, and the lasting detail that stands out is how an accessible junction box was skipped while a more invasive, non-covered fix was suggested.

Amro E. has relied on City First for many years. He found their service consistently excellent and the electricians clearly skilled at their craft. He also appreciated the reasonable pricing, and kept calling them back because the quality of the work matched the cost. The detail that stands out is that reliable, competent crews and fair prices have kept him as a repeat customer over time.

Tommy F. needed the install to fit around his schedule, and Remi stepped in to coordinate a schedule change so the crew could work when he was available. He watched Tim B., the electrician, track down an unexpected electrical discrepancy during the visit and repair it immediately, avoiding delays. The combination of flexible scheduling and on-the-spot troubleshooting left him confident the team could handle both planning and surprises.

Diane M. owns a rental property and called Fidelity Home Warranty after a breaker problem. Fidelity brought in City First, and the technician, Angel, declared the breaker incompatible with the panel — even though the breaker and panel are from the same manufacturer and had caused no trouble since Diane and her husband took the rental. Fidelity then refused to authorize the repair based on that finding. Diane left four messages over several days asking Angel to explain his conclusion to her husband, a retired general contractor, before they moved forward; Angel never returned the calls. She phoned Fidelity again — her fifth call — and was told a manager named Ivan would call back within minutes; no call arrived. After a sixth call she received the same promise, and still received nothing. The experience centered less on the technical issue than on the lack of explanation and follow-up: multiple unanswered messages, repeated assurances of callbacks from a named manager, and no clarity about why a supposedly compatible breaker would be rejected, leaving the couple unable to proceed.

Paulina H. arrived home to find Abdallah had waited a few minutes so he could finish a same-day service call. She watched him move through the house with steady professionalism and attention — diagnosing each issue, explaining what he was doing, and repairing the electrical problems on the spot. By the end of the visit every fault was fixed and she felt genuine relief that the problem didn’t require a return trip. The thing that stood out was his patience and competence: he stayed long enough to complete the job and left the wiring sorted that day, which gave her immediate peace of mind.

India chose City First for her home install and discovered a team that was consistently prompt, courteous and kind. They kept her in the loop with texts and calls, giving a 30‑minute arrival window and following up efficiently about timing. When an outdoor light stopped working after the work, the technicians traced the problem quickly and carried out the repair without fuss. The detail that lingered was the punctual arrival window paired with a fast, effective fix for the stray light issue.

Robbin T. hired First American Home Warranty to handle a breaker that kept tripping on her 1948 ranch-style home. First American dispatched City First Electric, and she ended up with what felt like a 15–20 minute visit from a tech named Cesar — though the invoice claims he was there an hour. Cesar’s write-up said the main panel wasn’t compatible and recommended updating it and running a new circuit for a “new kitchen.” Robbin found that detail strikingly wrong: the kitchen is original to the house, currently gutted except for the sink, and contains no new appliances (only a Cuisinart Griddler and a hot plate). She had already had the panel problem diagnosed by two other licensed electricians before calling the warranty company, so Cesar offered no new technical insight beyond pointing out where a new panel might go. First American then sent a $75 service-call bill for a diagnosis that duplicated the owners’ existing findings and included inaccurate descriptions. When Robbin called City First to challenge the charge and the work-order wording, office staff said the tech didn’t remember and managers weren’t returning calls. Frustrated, she opened complaints with the licensing bureau,