Clean Initiative reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Clean Initiative should not be on your shortlist. We analyzed dozens of reviews and found a company plagued by abandoned projects, nonworking systems, and disappearing support. In one case, a homeowner's panels stopped producing power entirely after four years, but the company's license had been suspended and their phone and email no longer worked. Another customer waited over a year for a roof and solar installation to finish, then discovered the company never paid the promised referral fees and wouldn't return the deposit. Reviews show 34 complaints about post-sale support, with failed inverters going unrepaired for weeks, monitoring systems left nonfunctional, and promised annual maintenance never happening. We found 33 negative mentions of value, driven by underperforming systems that raised electric bills instead of lowering them, along with warranty claims that went ignored. One homeowner's roof leaked into a newly remodeled bathroom after installation, and it took months of persistent calls to get a repair. The company has since moved offices and suspended its contractor license. Even the few positive reviews predate the operational collapse that defines the recent experience.
If you're considering Clean Initiative, know that their contractor license is currently suspended and recent customers report unanswered calls, unfinished work, and systems that don't generate power. The risk of being left without support or a working system is too high to justify any upfront savings.
Reviews That Shaped Our Verdict
Dolores G. signed a contract for roof and solar work on February 14, 2023, and handed over a $1,000 deposit. She referred two people to the company expecting the advertised $1,000 referral fee for each, but those payments never materialized. Her son’s roof job crawled along for about a year and ten months before the solar panels finally started producing, and that long delay convinced her the company moved far too slowly. Frustrated by the slow completion and the unpaid referral money, she canceled her own contract on March 1, 2024. After canceling she still had not received the $2,000 in referral fees or any reimbursement of her deposit; she left a one-star review and highlights that $3,000 in expected payments remained unresolved.
Peter had Clean Initiative put a rooftop solar system on his home four years ago, and at the time the sales, design and installation impressed him enough that he recommended them to friends. Over the past year he noticed the system producing less and less energy; what began as a belief that the panels needed cleaning turned into a complete failure when the array stopped producing any power. He reached out to his usual contact at Clean Initiative only to discover that the person was no longer with the company. A visit to the company website showed an office relocation from Pasadena to Riverside, but phone numbers and email addresses no longer worked. Checking the California contractor database revealed the company’s license had been suspended. Because he purchased the system outright rather than leasing or financing it, he now faces the problem of an owned system that produces no power and appears effectively orphaned — finding someone to diagnose and repair it looks likely to be difficult or impossible. The most striking detail: the installer’s contact routes simply evaporated (phones dead, license suspended), leaving an otherwise well-installed system with no clear path to service
Kerry S. hired the company to install a multi-array solar system and wound up dealing with missed appointments, long delays, and years of trouble getting warranty work done. They endured a drawn-out installation that took far longer than promised, then, years later, struggled for two weeks to reach anyone by phone or email — often finding the company’s number out of service. An inverter went down and stopped sending power to the grid; they only discovered the problem a month later when an unexpectedly high electric bill arrived. The company ordered a replacement part, then misplaced it: the part had been delivered to the installer three weeks earlier, but Kerry only learned that after repeatedly pushing for the vendor’s contact details. The first array had been designed too small for what they wanted, and they felt pressured into letting the same crew add a second array to avoid voiding the original warranty, which added stress rather than solving the issue. They still don’t have confirmation that the system is actively monitored, so Kerry now checks production every month — the most lasting impression being a disorganized, almost hobby‑shop level of operation that left them fixing
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 28
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 6 years
BBB Rating
Not BBB rated.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
Regina J. has had solar panels on her home for years and expected routine support, but instead she struggled to reach anyone—calling the company’s support number only produced a nonstop busy signal. With no service visits forthcoming, she opened a recent utility notice and discovered an SCE settlement charge for $560 covering 9/11/24–9/26/25, attributed to the system not producing enough energy. She had also been promised a backup generator when the system was installed, a promise that never materialized. Left with an unanswered phone line, an underproduction charge, and no generator, she ended up facing a $560 bill and unresolved service issues.
Chris H. has had a rooftop solar system from Clean Initiative for five years and expected the annual servicing and cleanings the company promised, but discovered they never reached out. After about two years the system’s SIM card stopped working, and he ended up troubleshooting and reconnecting the monitor to his home Wi‑Fi by himself. While tracking output recently he found the array now produces only about 78% of what it used to — roughly a 22% drop. Attempts to get help failed: the support line continually returned a busy tone and emails bounced back. The detail that sticks is this: a significant fall in production paired with effectively no customer support left him managing diagnostics and upkeep on his own.
Dolores G. signed a contract for roof and solar work on February 14, 2023, and handed over a $1,000 deposit. She referred two people to the company expecting the advertised $1,000 referral fee for each, but those payments never materialized. Her son’s roof job crawled along for about a year and ten months before the solar panels finally started producing, and that long delay convinced her the company moved far too slowly. Frustrated by the slow completion and the unpaid referral money, she canceled her own contract on March 1, 2024. After canceling she still had not received the $2,000 in referral fees or any reimbursement of her deposit; she left a one-star review and highlights that $3,000 in expected payments remained unresolved.