Complete Solar reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Complete Solar will leave you holding the bag. We analyzed hundreds of reviews and found a company that ghosts customers once the panels are on your roof. One homeowner spent nearly a year trying to reach the company so a roofer could remove her panels for leak repairs, leaving voicemails and emails with zero response. Another is still waiting 15 months for a $1,200 underproduction reimbursement the company admitted it owes. The pattern is clear: 365 reviewers flagged poor value, 459 complained about post-sale support, and 488 cited project management failures. System after system sits inactive for months, failed inspections pile up, and calls go unreturned. In one case, panels drilled through interior wiring and shorted out six outlets, a fix that took five months and threats of legal action to resolve. (Nothing says quality workmanship like turning off your kitchen outlets.) Even the positive reviews often end with a caveat about long delays or unfinished work.
If you're weighing Complete Solar, know that you're gambling on whether they'll answer the phone after installation. The company delivers working systems for some customers, but too many are left chasing fixes, reimbursements, and basic communication for months or years. Choose an installer with a track record of finishing what they start.
Reviews That Shaped Our Verdict
Neal N. started with high hopes after an initially responsive sales process, but the relationship changed the moment the agreement was signed. He found the company largely disappeared: what began as quick communication turned into months of silence while the installation process dragged on. When the permission to operate (PTO) was finally authorized, new problems surfaced — four different contractors visited to diagnose the issue and each pointed fingers at the others. His contract contained a guarantee for underproduction, and the system’s TrueUp confirmed the panels underperformed. After repeated calls and emails, the company admitted it owed him a check for just over $1,200. In March 2024 they promised the check would arrive within six weeks. Follow‑up messages went unanswered for a long stretch, and the only substantive reply later told him they had “fallen on hard times” and “apologize for the inconvenience.” Fifteen months after that promise, he still hasn’t received the payment and hasn’t had meaningful communication. The outstanding $1,200+ and the months of back-and-forth that led nowhere have pushed him toward considering legal action.
Eric M had Complete Solar install panels on his home a couple of years ago. The array continued producing electricity, but the winter after the installation he discovered multiple leaks across the roof. Complete Solar came out and determined those leaks weren’t at the panel locations, so they said the panels weren’t to blame. Eric’s gripe is that before installation the company promised to evaluate the roof and confirm it had at least 50% of its life remaining — yet the roof began failing within a year, which left him feeling the pre-install inspection was inadequate and the company was more interested in the sale than the long-term condition of his roof. Since then he has been trying to reach Complete Solar for almost a year with voicemails and emails that went unanswered. He needs the original installer to remove the panels so a roofer can replace the roof and then have the panels reinstalled; other contractors refuse to touch the array because it would void the warranty. That has left him racing to get the roof done before more rain, with functioning panels effectively preventing necessary repairs. In an update he wrote on 10/22/24 the company owner replied publicly, but he’s
Caleb pursued a residential solar loan and panel installation through Complete Solar around December 1, 2021, signing paperwork the same day after a sales rep walked him through a video demo. The loan moved through smoothly and installers came out in early March, but the experience unraveled almost immediately: he discovered five or six indoor outlets and one outdoor outlet stopped working right after the install. Over the next months he fired off 15–20 emails chasing a fix and mostly received that the company was “looking into it.” When he threatened to involve the Georgia Department of Law—language his contract had flagged—the company finally responded. A site visit revealed the crew had drilled through wiring in the wall, causing a severe short; the installers later replaced the damaged outlets. By August 31, 2022, he still hadn’t received a scheduled final inspection and installers refused to give a date, leaving him paying nearly $200 a month on the loan while still paying full electric bills despite projected savings of about $170. Multiple attempts to reach management went unanswered. An update on December 7, 2022, changed the tone: company staff ultimately contacted him,ste
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 31
Buyer Beware
Unauthorized Activities
4 reports
Misleading Claims
10 reports
Background Check
Serving customers for 15 years
Among the longest-standing installers in the market.
BBB Rating: C-
Poor BBB standing. Significant complaints.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
Neal N. started with high hopes after an initially responsive sales process, but the relationship changed the moment the agreement was signed. He found the company largely disappeared: what began as quick communication turned into months of silence while the installation process dragged on. When the permission to operate (PTO) was finally authorized, new problems surfaced — four different contractors visited to diagnose the issue and each pointed fingers at the others. His contract contained a guarantee for underproduction, and the system’s TrueUp confirmed the panels underperformed. After repeated calls and emails, the company admitted it owed him a check for just over $1,200. In March 2024 they promised the check would arrive within six weeks. Follow‑up messages went unanswered for a long stretch, and the only substantive reply later told him they had “fallen on hard times” and “apologize for the inconvenience.” Fifteen months after that promise, he still hasn’t received the payment and hasn’t had meaningful communication. The outstanding $1,200+ and the months of back-and-forth that led nowhere have pushed him toward considering legal action.
Neal signed up for a residential solar system and, at first, the company felt great — responsive and eager during the sales process. Once the agreement was signed, communication evaporated and the installation stretched out for months. When the system finally received PTO, new problems emerged: four different contractors came to troubleshoot and each pointed fingers at the others, leaving the underlying issue unresolved. His contract included a production guarantee, and a TrueUp showed the panels underperformed. After repeated calls and emails, the company admitted it owed him a little over $1,200 and promised a check within six weeks in March 2024. Follow-up messages and phone calls went unanswered until the company emailed that it had “fallen on hard times” and apologized for the inconvenience. Fifteen months later he still hasn’t received the payment or meaningful communication. Frustrated, he now considers the company a scam and is weighing legal action — the lasting image being an acknowledged debt and a written promise that remain unpaid more than a year on.
In late 2020 David purchased a residential solar system that came with a tight performance promise — output within half a percent of what was guaranteed. He discovered the system consistently produces about 16–17% less energy than that commitment. The installer admitted it had underestimated shade from trees that have been on the property for decades and promised to install extra panels to make up the shortfall. That promise came three years ago; since then he has been fighting to get the panels and the company has stopped returning his calls. The most striking detail is the gap between the guarantee and reality: he remains 16–17% short of the promised production and is still waiting for the remedy three years later.