Complete Solar reviews

Neal N. started with high hopes after an initially responsive sales process, but the relationship changed the moment the agreement was signed. He found the company largely disappeared: what began as quick communication turned into months of silence while the installation process dragged on. When the permission to operate (PTO) was finally authorized, new problems surfaced — four different contractors visited to diagnose the issue and each pointed fingers at the others. His contract contained a guarantee for underproduction, and the system’s TrueUp confirmed the panels underperformed. After repeated calls and emails, the company admitted it owed him a check for just over $1,200. In March 2024 they promised the check would arrive within six weeks. Follow‑up messages went unanswered for a long stretch, and the only substantive reply later told him they had “fallen on hard times” and “apologize for the inconvenience.” Fifteen months after that promise, he still hasn’t received the payment and hasn’t had meaningful communication. The outstanding $1,200+ and the months of back-and-forth that led nowhere have pushed him toward considering legal action.

Neal signed up for a residential solar system and, at first, the company felt great — responsive and eager during the sales process. Once the agreement was signed, communication evaporated and the installation stretched out for months. When the system finally received PTO, new problems emerged: four different contractors came to troubleshoot and each pointed fingers at the others, leaving the underlying issue unresolved. His contract included a production guarantee, and a TrueUp showed the panels underperformed. After repeated calls and emails, the company admitted it owed him a little over $1,200 and promised a check within six weeks in March 2024. Follow-up messages and phone calls went unanswered until the company emailed that it had “fallen on hard times” and apologized for the inconvenience. Fifteen months later he still hasn’t received the payment or meaningful communication. Frustrated, he now considers the company a scam and is weighing legal action — the lasting image being an acknowledged debt and a written promise that remain unpaid more than a year on.

In late 2020 David purchased a residential solar system that came with a tight performance promise — output within half a percent of what was guaranteed. He discovered the system consistently produces about 16–17% less energy than that commitment. The installer admitted it had underestimated shade from trees that have been on the property for decades and promised to install extra panels to make up the shortfall. That promise came three years ago; since then he has been fighting to get the panels and the company has stopped returning his calls. The most striking detail is the gap between the guarantee and reality: he remains 16–17% short of the promised production and is still waiting for the remedy three years later.

Chanty C. paid just over $20,000 for a solar system and, after about a year, discovered it stopped producing correctly. She found the company eager and responsive during the sales process, but once the system was live the tone changed: getting help turned into long hold times — often an hour — and difficulty connecting with anyone who could actually troubleshoot. When the array failed, the company promised a technician within four to six weeks and that someone would call to schedule, yet almost a month and a half later she still hadn’t received that callback and kept hearing the same assurances. To make matters worse, the panels underperformed even on sunny days. Frustrated, she characterizes the company’s service as effectively fraudulent: a big outlay of cash followed by slow or nonexistent post-sale support. The detail that lingers is simple and sharp — fast answers before you buy, and potentially months of silence when you need a repair on a one‑year‑old system.

Melissa began a residential solar project in 2020 and discovered it still isn't finished years later because an incorrect building permit listed two batteries, which caused the inspection to fail. She never had two batteries on site, and that permit error has become the sticking point; all she wants now is for the company to sign the permit over to another installer so the work can be completed. Repeated attempts to reach the company through normal channels went nowhere; their website lists TJ Rogers as CEO but provides no contact information, and she is even considering driving to the San Ramon office in person to get it resolved. After years of delay, the unresolved permit mistake and lack of accessible leadership remain the concrete problem preventing her project from moving forward.

Nicholas T installed rooftop solar panels nearly two years ago and found himself mired in an ongoing conflict with Complete Solar after the roof began leaking. What started as a promised system turned into a long fight for basic service: he waited almost two years without a resolution as after‑sales support failed to materialize. Emails went unanswered, phone calls and voicemails drew no reply, and attempts to reach the company through Facebook and LinkedIn also came up empty. Frustrated, he spent nine months calling and emailing the energy provider to get the array actually producing because Complete Solar did nothing to help. On top of that, the company still owes him several months’ worth of reimbursement checks that have never been paid. The detail that sticks: he ended up handling a nine‑month struggle to get the system running himself while chasing months of unpaid reimbursements from the installer.

A year after a rough, drawn-out installation and a fiddly power-up, Len discovered the solar system has been working flawlessly. He endured a painful install and the headaches that came with getting the system live, but since that initial scramble he’s had no issues. He’s noticed his "up is very low" and hopes that steady, low-cost performance continues through the next ten years — the contrast between the rocky start and a year of uninterrupted service is what sticks with him.

Katherine C. moved forward with a residential solar installation only to find the panels haven’t produced any power for more than a year. She discovered they’d been mounted facing the wrong direction compared with the orientation she and the company agreed on, and no one has been able to come out and remove or reposition them. She made relentless calls for a fix or a remedy, but technicians never showed up and no solution materialized — even as monthly payments continued to be withdrawn while she received no energy benefit. Frustrated and out of pocket, she insists she’s been scammed and warns others that the company couldn’t field technicians or resolve a clear installation error. The takeaway that sticks: a year of zero production, an incorrect panel orientation, and no effective service response while billing continued.

Alexander C. spent nearly two and a half years waiting for the solar panels on his home to be turned on. He chased the company through that period but the system never got properly activated, and the firm never completed the payment owed to him for the months the panels sat idle. Along the way he watched the company shuffle staff — three managers, two employees and a salesperson were let go — which only made resolution harder. He ended up deeply disappointed: the company never seemed to care about his case, and to this day they still owe him money for the downtime.