Custom Pro Roofing & Solar reviews

Bg Trip found a standout contractor in Liam. Liam stayed available by phone, walked him and his wife through every question in plain terms, and kept the project on schedule. The residential solar install completed smoothly and started exactly at the scheduled appointment time. Jonah and Liam also handled a hookup for his sister and her family, so two households ended up with working systems. He thanked the Elfin team and Pro Roofing — what stuck with him most was the responsiveness and clear explanations that made the whole process painless.

Kevin discovered that the solar array installed on his roof never delivered the savings he was promised. He watched electric bills stay the same, never received the tax credits he had been promised, and ran into a wall when he tried to get help—Drew stopped returning calls. When Kevin posted a complaint, Drew replied with promises that never materialized: he blamed a storm for the outage, said a service tech would be sent but none arrived, and even advised Kevin to reset his WiFi to restore the system. None of those fixes worked, and Kevin walked away feeling the installation was a scam. The detail that lingers longest is how the company’s only troubleshooting advice was to “reset my wifi,” while the core problems—no lower bills and no tax credits—remained unresolved.

Otis bought a solar system from a door-to-door salesperson who promised a standby generator as part of the deal — a promise that never materialized. He then spent the next 15 months waiting for Custom Pro Roofing and Solar to install the panels and get city inspections passed. The installation stumbled repeatedly: the array failed inspection four separate times before the electricians finally made the changes the inspector required. He was asked to sign the contract on an iPad and never received a copy of it, and he discovered that the salesperson had misrepresented what he was actually purchasing. After several months of delays and failed inspections, the company became hard to reach, and his calls and emails went unanswered. What stayed with him most was the combination of an unfulfilled generator promise, no written contract in hand, and a year-plus of stalled progress while the installation was corrected only after repeated inspection failures.

Familia called on Drew in 2021 to fix the roof on their home. They found him dependable — the job went smoothly and, years later, the roof has shown no problems. Because the repair held up, they would hire Drew again; the lasting, trouble-free result is what stuck with them.

Jennifer B signed the paperwork to start a solar installation on October 13, 2022 for her Oklahoma home and quickly regretted relenting. On delivery day a crate rolled off the truck upside down, shattering several panels and damaging a Generac box; the crew eventually tracked down replacements. Installers put panels on the garage first and then on the house after the team realized they had miscalculated available roof space. After that the project stalled into long stretches of no communication, with a rotating cast of inspectors and electricians called in to figure out what was still missing. City and OG&E inspections failed multiple times, dragging the timeline out for nearly two years. Meanwhile the couple kept paying their electric bills and servicing the loan on what her husband called a "paperweight on the roof." The loan required the first payment 60 days after installation even if the system wasn’t operational, so payments began while the array wasn’t producing. Promises made by sales staff never appeared in writing, and the system only reached completion on September 10, 2024. The detail that will stick: the financing kicks in long before a functioning system is guaranteed

James J had a residential solar system installed almost two years ago and watched it stop working just three months after the crew left. The installer repeatedly promised they were working on the problem, yet no technician ever showed up to diagnose or fix the array. Over time the situation worsened: his roof began leaking while the panels remained nonfunctional. The lasting image is stark — a system that failed almost immediately, repeated promises with no follow-through, and a leaky roof still unresolved after nearly two years.

Rodrigo has been working with Custom Pro Solar for almost a year and experienced a few ups and downs during that time. He reached a turning point when the company assigned a new installer, Edgar, who came in, completed the work, and delivered everything that had been promised. He ended up very pleased with the final workmanship — the change in installer made the difference.

Macy Rodriguez hired the company for a home solar installation and, a year after the crews finished, she discovered the system still doesn’t work. She paid for batteries that never arrived and has waited months for the job to be completed. She reached out by phone, email and text repeatedly and heard nothing back; the only thing that happened fast was the company taking her payment. The lasting image is an unfinished, nonfunctional system and paid-for batteries that never showed up — a lack of follow-through that left her out of pocket and without the equipment she expected.

Jennifer B invested in a residential solar system and then waited a year while the company stalled on completing the install and getting final inspections. Communication remained sparse and promises never materialized. The installer sent a local electrical contractor who climbed into her attic, pointed out several problems and showed photos of the issues, but Custompro cancelled that subcontractor soon after. Later a city inspector arrived and said he needed to attach a meter head, but the mounting bracket wasn’t in place; he pressed her to turn the system on and she refused, worried it wasn’t safe. Every time she contacted the company she met excuses rather than fixes. What lingers most for her are the attic photos of unresolved wiring and the inspector asking her to activate the system without the proper bracket—she worries it could create a fire hazard if turned on.