Earth Electric reviews

Kimberly S. hired Earth Electric in 2023 to put roof-mounted panels on her home, and she ended up with a system that worked so flawlessly she kept meaning to write a review. From the first inquiry through final commissioning, the company communicated promptly and clearly; their crews arrived professional and respectful, and she trusted their expertise. They handled all the permits and the back-and-forth with PG&E and the city, removing the usual paperwork hassle. The system includes Enphase batteries and a phone app that lets her monitor real-time power flow — charging, discharging, and exports — and in everyday use it has generated more energy than the household consumes. She has experienced zero problems, and the strong performance has turned the installation into a solid long-term investment. What sticks with her most is opening the app and seeing instant battery and grid activity, knowing the panels are producing more than the home needs.

Atul K. began a solar project in January 2023 for a house with a metal tile roof — a roof type that several major installers declined — and eventually chose Earth Electric because their in-house crew, led by Sheryl and Zach, felt different from the rest. On the first call Sheryl patiently walked him through the whole process and how to secure NEM2 before the deadline, and Zach climbed onto the roof at the site visit to verify it was ready — the only installer who did that level of hands-on inspection. Their quote wasn't the cheapest, but the team's careful checks and straightforward answers convinced him to move forward. The job then ran into a long utility delay: his old main panel needed upgrading (which Earth Electric included), and PG&E required a neighborhood transformer upgrade, triggering more than a year of engineering, permits and contractor selection. Throughout that wait Sheryl kept personally following up with PG&E to push the project along. When PG&E finished in June 2024 the crew executed a fairly complex installation smoothly — panels went up within days while the new electrical panel was installed on an adjacent wall and old wiring was transferred through, the main‑

Patrick M. was building a new house that required solar and shopped several companies before settling on Earth Electric because Sheryl walked him through system specs and patiently answered his questions. He ran into a major snag: permanent power to the home wasn’t yet available due to a PG&E infrastructure upgrade, but the clock was also ticking on NEM2 — the incentive he wanted to lock in before its April 2023 cutoff. Sheryl and the team took charge of the paperwork and dealings with PG&E, secured acceptance into NEM2 even though the physical install had to wait until October, and kept the project moving despite the delay. When permanent power arrived, Earth Electric completed a tidy, well-integrated installation in the visible parts of the house. He ended up with noticeably lower power bills and a clean-looking system. The detail that stuck with him was their ability to lock in the NEM2 enrollment during a months-long wait and then deliver a professional installation once power was available.

Russell rarely writes reviews, but after having a solar system installed in 2022 he felt compelled to share what unfolded the following year. The original installation went smoothly, but a storm in 2023 led to a roof leak and he found Sheryl's team became a steady resource while the roof was being repaired. They removed the panels they'd installed more than a year earlier and put them back on after the new roof went on — all at no charge. The leak did not come from the solar installation. What he remembers most is that willingness to take the array down and reinstall it for free; that follow-through turned a stressful repair into a much more manageable situation.

Albert T. had his solar system installed in 2016 and stayed happy with its performance for years. Six years later, when the system suddenly stopped producing power, Karla and Sheryl stepped in and arranged a prompt inspection; the team quickly determined the inverter had failed and that a replacement was covered under warranty. Within a week they replaced the inverter at no cost, leaving him impressed by the speed and hassle-free service. He still points to the original install as a highlight: the company was the only one that planned the inverter’s placement with direct sun exposure in mind, a practical decision that helped the system’s long-term reliability. Throughout both the installation and the warranty repair the staff remained engaged and patient with his questions. The takeaway that sticks with him is the combination of thoughtful equipment placement and fast, zero-cost warranty follow-through.

James A. had a 5 kW solar PV system installed in 2006. When the inverter failed in late 2018 he hired Earth Electric to replace it and was initially pleased with their service. Unbeknownst to him, the crew reused the existing array wiring instead of making necessary changes, which cut the system’s output from about 5 kW to roughly 3 kW. Neither party checked performance, so the shortfall went unnoticed until February 2021. Upon discovering the problem he contacted Earth Electric’s owner; she took responsibility, explained they had been cleaning up several issues left by a former partner, and replied within days to schedule a fix. The crew arrived on the appointed day, ran new wiring, and fully restored the system’s performance. Having worked with many suppliers, he measures companies by how they handle mistakes — Earth Electric’s prompt, hands-on correction stood out. He rated the experience four stars and would invite them to bid on future solar work; the memorable detail was the owner’s quick action to get the system back to full output.

A year after Kit W. chose Earth Electric for a residential solar installation, they still feel the decision paid off. They found the company easy to work with—no high-pressure sales—and appreciated Sheryl’s clear, timely phone and email communication throughout the process. Earth Electric scoped the panel array accurately, and the system’s first-year production closely matched the original projections. The on-site work itself wrapped up quickly: the crew spent more than two days installing everything and completed most of it without needing the homeowner to be present. Earth Electric also took care of the messy backend items—permits, PG&E coordination and inspections—so those steps didn’t fall on the homeowner. The longest part of the timeline was waiting for paperwork and hardware, which took a bit over a month. Kit plans to call them back to add a battery, and what sticks with them most is the combination of hands-off installation and reliable follow-through on permits and performance estimates.

Jason S. installed a rooftop solar system about a year ago and shopped around before deciding on Earth Eletric. After getting multiple bids from both large and small companies, he settled on them because they carefully walked him through the ins and outs of rooftop solar and the whole installation process. His job included an upgrade to the main service panel, and he felt reassured that Earth Eletric is a licensed electrician—so they handled both the solar array and the electrical work without needing outside contractors. When he hit the one-year mark and went through the PG&E true-up, he slightly exceeded his usage and ended up with a small credit on his bill. He wanted a local company that treated employees and customers well, and what stuck with him most was having a single, licensed team manage the panel upgrade and the installation—plus the tidy result of a small PG&E credit at year one.

Jon K. began shopping for solar in 2017 and first received a nearly $50,000 quote from SolarCity for his San Jose-area system. He then used a comparison website and found Earth Electric offering about half that price; after talking with a few companies he picked Earth Electric because they were local and had strong reviews. At the same time he had direct experience with SolarCity’s workmanship — installations arrived on time, the job went smoothly, and when panels needed to be removed for a remodel they returned, took the panels and supports down for a reasonable fee and left no leaks. What ultimately mattered most to him, though, was trust and pricing: SolarCity’s initial, hugely inflated quote and a very persistent salesperson felt almost fraudulent, and even though they later matched Earth Electric’s price he walked away and chose the local, lower-cost contractor. He continues to recommend Earth Electric and remembers both the spotless installations and the sticker-shock that pushed him to shop around.