EcoDirect reviews
• last updated FEB 26, 2026Loading map...
The Verdict
EcoDirect is a DIY-focused solar supplier, not a full-service installer. We analyzed reviews from homeowners who ordered panels, racking, batteries, and other components to install themselves. One customer described needing a replacement controller for a remote off-grid setup at 7,200 feet in the Sierras. EcoDirect's team tracked down the part and arranged delivery via USPS, the only carrier that reaches that location. In another case, when a battery warranty claim got stuck between the manufacturer's old and new ownership, the CEO personally stepped in to push it through at no cost to the customer. Reviews show solid pricing (16 mentions of good value) and helpful pre-sale guidance for people designing their own systems. Post-sale support earned consistent praise, with 19 positive mentions and just 7 complaints. The main friction point is communication. Order confirmations don't always arrive, inventory listed as "in stock" may actually be on backorder, and shipping updates require you to check the website yourself rather than landing in your inbox. If you're comfortable chasing down order status and know enough about solar to spec your own system, EcoDirect delivers the parts and occasional hand-holding to get you online.
If you're hiring someone to design and install your solar system, this isn't the company. But if you're a DIYer who needs components at reasonable prices and occasional technical help, EcoDirect will sell you exactly what you need without the markup.
Reviews That Shaped Our Verdict
Doug bought a set of 12 Northstar 190 ft batteries three months ago, and when one arrived defective the situation quickly got messy—Northstar was in the middle of an ownership transition and his warranty claim fell into a gap in their systems. He grew increasingly frustrated as the claim dragged on, but EcoDirect’s customer-service team stepped in to advocate on his behalf. The standout moment came when the company’s CEO personally intervened and, alongside Dan in customer service, tracked down the issue and kept following up with him. It took time and wasn’t painless, but the problem was ultimately resolved at no cost to him—what lingered was the fact that leadership got involved and stayed on the case until it was fixed.
GC bought solar gear from EcoDirect for the first time and found the whole process unusually hands-off. They placed the order and received no confirmation, then had to check EcoDirect’s website every day to see the status; the order only showed as “processing” the next day. Even after the shipment left, EcoDirect didn’t notify them — they discovered the transit information themselves and tracked the package. The delivery was pushed back a day when EcoDirect accidentally put the buyer’s phone number in the address field; the carrier had to call to confirm the actual street address before completing delivery. Compared with other suppliers who kept customers informed at every step, the standout issues here were spotty communication and a paperwork error that directly caused a one-day delay.
Steve Penny spends his summers at 7,200 feet in the High Sierras at Mono Hot Springs, where his solar panels are literally the lifeline that keeps his internet consulting business running. When the solar controller died, he found replacing it unusually difficult because the replacement could only be delivered via US Mail and his mountain camp is about as remote as you can reach by car in California. Brian at Eco Direct Inc. stepped in, making extra calls and working through delivery hurdles until the US Mail package reached the correct address and his system was back online. As the author of Hiring The Best People and a regular speaker at major HR conferences, he holds customer service to a high bar—so his highest rating reflects more than politeness; it reflects meaningful, persistent effort to get a critical part to a 7,200‑ft site and keep his business running.
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 83
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 14 years
Among the longest-standing installers in the market.
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
After deciding to add a couple of panels to an existing rooftop system, live oak ordered the gear online and called ahead to confirm the shop would have everything ready for pickup. They found the staff consistently friendly on those calls, through a couple of follow-up questions, and again in person. At pickup the crew loaded the panels into their truck and helped verify that all racking parts were present, so the homeowner left with a complete set of parts and no loose ends. The standout detail was the local convenience: being able to phone, pick up, and drive away with everything needed made the small expansion straightforward and efficient.
Lee purchased a 9.4 kW solar system paired with a 20 kW battery for his home and found the support unusually hands-on. He discovered a lower price on one component at the manufacturer's store and the company matched it without fuss. Ecodirect also provided a structural engineer stamp for his state with the plans for $300 — a required piece for the building permit — so he didn't have to hunt down engineering separately. What stuck with him was that the price match and the permit paperwork were handled, leaving him with the system and battery installed and one less headache.
John was midway through a solar project when a few parts threatened to stall the work. The company had quoted 5–9 days for delivery, but he received the shipment in two days, so the crew didn’t have to slow down. He compared that to his local supplier, which would have required a roughly 30-mile round trip or paying for shipping and only sold in larger quantities; EcoDirect let him buy exactly what he needed. He walked away most impressed by the fast turnaround that kept the project on schedule and avoided the time and bulk-buy hassle.