Ecolectrics reviews
• last updated FEB 26, 2026Loading map...
The Verdict
This company isn't worth the risk. We found multiple homeowners waiting months for urgent repairs while their utility bills ballooned back to pre-solar levels. One customer in San Antonio made 25 phone calls over a year trying to restore his system monitoring after an inverter swap, and his production dropped so far in peak summer that he suspected another failure but couldn't get a callback. Another paid a $450 truck-run fee to replace a twice-failed inverter and still heard nothing, watching her bill climb from $50 to $400 while a $40,000 system sat broken under warranty. Seven reviews flag poor project management (permit resubmissions, overlooked panel upgrades, scheduling chaos), and post-sale support scores just 2.6 out of 5. Early reviews from 2017–2019 do show attentive sales staff and in-house installation, but the pattern since then is clear: when something breaks, you're on your own. If a contractor ghosts you during a warranty claim, the savings evaporate and you're stuck paying for electricity you thought you'd stopped buying.
If you want solar panels that work for more than a year without needing a miracle to get service, look elsewhere. Several customers report unanswered calls, months-long repair delays, and runaway utility bills while their systems sat dead under warranty.
Reviews That Shaped Our Verdict
Steve planned a 3.7 kW system for his home in July and, over the next few months, ran into a string of delays — paperwork errors, permit resubmissions, an overlooked electric-panel upgrade, and a postponed install when the crew lead took paternity leave. Ecolectrics stepped in, prioritized the job, pushed the project forward on their side and even covered the customer’s lost energy production while the issues were resolved. He ended up with the solar system installed and a sense that Ecolectrics not only delivers equipment but will make good when things go wrong — the reimbursement for lost generation is the specific detail that stuck with him.
After investing $40,000 in a five-year-old residential solar system, John needed an inverter replaced for the third time in two years and discovered his panels were offline. He called the company more than ten times over a 30-day span and sent several emails, yet received no response. Even though the system remained under warranty, the installer requested a $450 truck-run fee; he agreed to pay that charge and still heard nothing back. Left without a working system, he watched his electric bill leap from about $50 a month to roughly $400, a result he pins on the company’s lack of communication and customer support—most strikingly, paying or agreeing to pay for service and getting no follow-up.
Joshua H. had a 12.6 kW, 35-panel system installed in 2018 on his San Antonio home and watched it perform until the inverter failed in the peak month of July 2019. He waited two weeks for a technician to show up and confirm the failure, then waited another month for a replacement because the company had none in stock. When the new SE11400H inverter went in, it had no digital display and his SolarEdge monitoring vanished. Ecolectrics explained the replacement needed server-side software upgrades before it would reconnect, but more than a year later and after 25+ phone calls he still couldn’t see his production data. Over time his summer generation plunged, suggesting the inverter or another component was failing again, and four calls in the most recent three days produced no callbacks. The clearest takeaway: long delays, repeated unanswered calls (25+ over a year, plus four in three days), and a year-plus loss of monitoring despite a warranty-era failure.
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Performance by Work Type
How We Got To Trust Score 47
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 9 years
BBB Rating: A-
Good BBB standing.
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License information could not be confirmed.
What You Can Expect
Steve planned a 3.7 kW system for his home in July and, over the next few months, ran into a string of delays — paperwork errors, permit resubmissions, an overlooked electric-panel upgrade, and a postponed install when the crew lead took paternity leave. Ecolectrics stepped in, prioritized the job, pushed the project forward on their side and even covered the customer’s lost energy production while the issues were resolved. He ended up with the solar system installed and a sense that Ecolectrics not only delivers equipment but will make good when things go wrong — the reimbursement for lost generation is the specific detail that stuck with him.
cphoell connected with Tim, who stayed attentive to their needs, and the crew completed the rooftop solar installation sooner than expected. They celebrated when the very first electric bill arrived with a negative balance — an immediate, tangible payoff. That first negative bill is the detail that sticks: proof the system began delivering savings right away.
Victor shopped several solar companies and discovered Ecolectrics stood out for both deep technical knowledge and the best overall value. He found their communication refreshingly transparent, with clear answers and steady updates rather than surprises. Facing a very tight deadline, he challenged the team to finish quickly; they completed the installation on schedule and delivered exactly what they promised. What stuck with him most was that they hit that compressed timeline without sacrificing clarity or workmanship.