Elbac Solar reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Elbac Solar's installs often go smoothly, but serious problems can spiral without resolution. One homeowner paid over $30,000 for a system that failed to generate power for nearly two years, then got hit with a $2,833 utility bill when a faulty antenna went unnoticed. Another customer's installation caused a cinder block wall to collapse under improperly stacked panels, nearly injuring her twins and dog. We found 42 mentions of solid project management and 35 praising workmanship quality, which explains why many installs finish fast and on schedule. But 15 reviews describe post-sale support failures, including alleged refusals to reimburse for non-functioning systems and staff turnover so high that customers cycled through four different employees on a single issue. The pattern is clear: when the install goes right, you get quick timelines and professional crews. When it goes wrong, you may find yourself chasing answers from a revolving door of staff while your roof leaks or your system sits idle.
If you value responsive customer service and accountability after the panels go up, look elsewhere. The installation crews earn consistent praise, but multiple customers report that Elbac refused to cover costs when equipment failures led to thousands in unexpected utility bills.
Reviews That Shaped Our Verdict
Elizabeth Hartman had been on the fence about getting solar for almost a year, wading through conflicting reviews and even signing with another company before changing her mind. She discovered that the whole process really is long — multiple steps and outside agencies mean patience is required — but Elbac’s approach made it manageable. Elbac stayed consistently communicative: she received a call right before anyone arrived at the property and another call as soon as work wrapped up outlining the next steps. Every worker who came out left a positive impression, and those steady pre- and post-visit check-ins became the detail she relied on through the drawn-out process. In the end she was glad she switched to Elbac, and the predictable phone calls are what stuck with her most.
Maria Dominguez paid just over $30,000 for a solar installation on her home and expected the system to start saving on her utility bills. After the company replaced the SolarEdge power source, she discovered at the end of a 12‑month period that Edison sent a $2,833 settlement claiming her panels had not generated power. Investigation revealed the SolarEdge antenna on the power source hadn’t been working the whole time, so the system wasn’t communicating or producing as it should. The installer refused to reimburse her for the Edison charge and would not even split the bill 50/50 when she escalated the issue; her daughter, Elizabeth Garcia, stepped in to help but the owner still declined. Maria worked with several managers — only Gage actively tried to help, and then he quit — and she ended up covering the settlement herself. She also says the owner made her remove a prior one‑star review before offering any assistance last year, and she didn’t realize the problem remained until the $2,833 bill arrived. The bottom line: she paid over $30,000 for a system that effectively didn’t work for almost two years and was left holding the settlement charge.
Hilary P. watched thousands of pounds of panel pallets get leaned against the cinder-block wall that separates her yard from the neighbor’s — and then the wall gave way. With her large pit bull and young twins in the house, that collapse felt like a near miss she won’t forget. She landed roughly $105,000 into the project and ended up dealing with a string of subcontracted crews who didn’t coordinate, leaving her tangled in delays, mixed messages and safety problems. Deliveries arrived from a random crew in an SUV that didn’t have pallet equipment, so panels were handled one-by-one and propped up against the wall until it couldn’t take the weight. The collapse forced about $4,000 in repairs that the crews covered, but it also set off three days of her dog repeatedly escaping and frantic runs through the neighborhood while the install stayed messy. On top of the physical damage, she ran into near-constant communication breakdowns: different young contractors passed work between each other with little professionalism, the roofing company’s office manager showed up upset over missing paperwork, and the inspector arrived confused after both he and Hilary tried calling about which or
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 78
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 14 years
Among the longest-standing installers in the market.
BBB Rating
Not BBB rated.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
Frank chose Elbac Solar to install a rooftop array a little over two years ago and discovered a welcome bonus: the company included a free battery backup that’s bigger than most, at no extra charge. He ended up with an installation that was finished quickly and with exceptional workmanship. Over the past two years the system has produced enough savings to more than pay for itself. When he talks about the experience, the fast, tidy install and solid build stand out — but the complimentary, oversized battery is the detail he keeps bringing up.
Elizabeth Garcia went three years with a home solar system from ELBAC Solar that never reliably produced power and ultimately left her with a surprise Edison bill topping $2,800. She spent that time cycling through four different ELBAC employees trying to get the problem fixed, but never received a dependable way to verify when the panels were actually generating. Frustration built as technicians changed frequently and she felt the owner stopped engaging once payment was made, leaving no consistent troubleshooting or accountability. After repeated failures and mounting charges, she is seeking others to join a class-action and is asking anyone interested to contact her — the image she wants buyers to remember is simple: years of unresolved outages, rotating staff, and a large utility bill instead of functioning solar.
Sle got solar on their home in early 2022; the install took about three months and the system was up and running quickly. After selling that house and moving to a new city, they purchased another system from ASA Solar because the price looked good — but nine months later they still had no panels and experienced significant delays. That sharp contrast prompted them to thank Elbac Solar for their first installation: Elbac delivered a fast, efficient process and a helpful staff that made the whole project smooth. The detail that stuck with them was Elbac’s roughly three-month turnaround compared with ASA’s nine-month stall.