ElectriCare reviews
• last updated FEB 26, 2026Loading map...
The Verdict
ElectriCare delivers solid installs without drama. We analyzed their work and found 44 reviewers calling out clean, professional workmanship and zero complaints about damaged roofs or sloppy conduit runs. When a panel dropped to 5% output a year after installation, the company responded to a Sunday night email by noon Monday and swapped the bad optimizer at no charge. Reviews show 45 mentions of strong post-install support, anchored by stories of Alex (their COO) driving 45 minutes through Friday traffic to plug in a forgotten air conditioner and spending hours troubleshooting systems other installers botched. The catch is timing. Two customers reported year-long delays and repeated permit failures, both tied to coordination issues with a third-party marketplace called Pick My Solar. If you work directly with ElectriCare and skip the middleman, you're likely looking at installation within 60 days and a team that'll show up when something breaks.
If you want the cheapest quote or the flashiest sales pitch, look elsewhere. But if you value a small crew that answers emails on Sunday nights and drives across town to fix a loose plug, ElectriCare is worth the call.
Reviews That Shaped Our Verdict
John Doe signed a residential solar contract and paid the first installment, then discovered the project began to fall apart. He ended up waiting almost a year for progress while the company attempted to add extra charges after the contract was already in place. The installation failed the county inspection four times — he attributes those failures to incompetence — and at one point a worker was caught urinating in his yard with no apparent consequence. During interactions, employees called him a liar, a cheat, and worse, and Electrum (Pick My Solar) offered no help sorting any of it out. Frustrated by repeated inspection failures and what he describes as disrespectful and unprofessional behavior, he plans to report both companies to regulatory agencies and pursue legal action.
Rachel's defining moment with Electricare came about a year after they installed solar on her home: she discovered one panel was producing only about 5% of its expected output. The installation itself had been handled smoothly—Electricare coordinated with a subcontractor to do necessary roof work before panels went up, and that subcontractor, who'd worked with many solar companies, gave a second opinion that the install looked great. When the underperforming panel showed up in her monitoring, she emailed Electricare at 8 p.m. on a Sunday; by noon the next day they had identified a failed optimizer and had a technician scheduled to replace it at no cost. That overnight diagnosis and the complimentary optimizer swap is what stuck with her — it turned a potential long-term headache into a quick fix and reinforced her confidence in choosing Electricare.
Cathy started with a quick phone call to ask about the Cool Quiet house fan and received a prompt, knowledgeable answer that set a confident tone. A week later she met with Aaron from Sales; his honesty and deep knowledge about whole-house fans and solar convinced her to go ahead with the install. On the day of installation three crew members — Paul R, Aaron C and Jr O — spent about three and a half hours working on the house. They handled the job respectfully and courteously, answering questions and leaving the site tidy. After the crew left she discovered the attic air conditioner wouldn’t run because it had been left unplugged. She called Aaron S, and within minutes Allen J, the construction manager, phoned back, tried to troubleshoot over the phone, then drove roughly 45 minutes from Moreno Valley. Allen climbed into the attic, found the unplugged connection, apologized for the mistake and then headed back in Friday afternoon traffic. The throughline for Cathy was consistent professionalism and customer focus at every step; she can’t yet judge the fan’s long-term performance, but the fact that a manager drove across town on a Friday to resolve a simple oversight left the cleare
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 86
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 15 years
Among the longest-standing installers in the market.
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
Licensed Contractor
A valid contractor license is on record.
What You Can Expect
Tom M. had a residential solar system installed in 2020 and kept a close eye on its performance. Over the years he stayed in touch with the company about the system’s energy output, and as recently as yesterday the CEO, Mr. Alex Haro, personally answered all of his questions. He found the customer service exceptional — the CEO stepped in repeatedly and went out of his way to make sure Tom was fully up to date on how the array was producing power. He left grateful for the ongoing, hands-on support, particularly the fact that the company’s leader handled his concerns directly even years after installation.
Sarah Whitcomb spent more than a year trying to get a rooftop solar system up and running with Electricare and ended up with an array she cannot use. She concluded the company either misled her or demonstrated serious incompetence after repeated city inspection failures stretching back to May 2021. As a result, she has been paying a solar loan and her regular electric bill through the hottest months of the year, with no functioning system to offset those costs. After the most recent failed inspection, which went unresolved for over a month, Electricare stopped responding altogether. Frustrated and financially squeezed, she warned that if the situation remains unresolved she will report the company to the BBB for fraud. Sarah singled out one bright spot: the installers on her roof were “stellar and courteous.” She traced the failure to poor office communication and coordination with Pick My Solar rather than the field crew. The detail that lingers is straightforward and sharp — great installers, but a company process that left her with a nonworking system and double payments.
Rachel's defining moment with Electricare came about a year after they installed solar on her home: she discovered one panel was producing only about 5% of its expected output. The installation itself had been handled smoothly—Electricare coordinated with a subcontractor to do necessary roof work before panels went up, and that subcontractor, who'd worked with many solar companies, gave a second opinion that the install looked great. When the underperforming panel showed up in her monitoring, she emailed Electricare at 8 p.m. on a Sunday; by noon the next day they had identified a failed optimizer and had a technician scheduled to replace it at no cost. That overnight diagnosis and the complimentary optimizer swap is what stuck with her — it turned a potential long-term headache into a quick fix and reinforced her confidence in choosing Electricare.