Score
Elevation reviews
• updated MAR 3, 2026Loading map...
The Verdict
This company will leave you stuck for months with a broken system and no one returning your calls. One homeowner spent 30 minutes on hold in February 2025 only to discover the warranty replacement they'd been promised would now cost $300 out of pocket, a policy change Elevation never mentioned. Another went six weeks without solar production because the company kept scheduling appointments before the replacement part even shipped. We found a pattern that repeats across hundreds of reviews: initial installations often go smoothly, with crews arriving on time and doing clean work, but the moment something breaks, you're on your own. The workmanship score of 4.2 reflects that solid install work, but the value score of 2.5 tells the real story. In one case, a homeowner paid for panels they couldn't activate for four months because Elevation failed inspection twice for missing signage. In another, a customer service rep confirmed an inverter replacement over the phone, then the manufacturer sat on the order for a week waiting for an email confirmation no one mentioned. (The homeowner discovered this only after calling for a status update on business day seven.) Post-sale support is where Elevation collapses: 363 negative mentions versus 929 positive, and the negatives describe communication blackouts lasting weeks.
If you need solar and never plan to call for service, Elevation might install your system without incident. But if anything goes wrong after activation, expect to chase them for months while your panels sit idle and your utility bills climb.
3 Stories That Stood Out
Benjamin had a rooftop solar system installed in late November 2021 and discovered the project wouldn’t be activated for four extra months because Elevation failed to post the required signage during the installation — and that mistake happened twice, delaying inspection and activation until March 2022. He ran into another problem when a microinverter failed in September 2024. In February 2025 he spent about 30 minutes on a call, mostly on hold, and was told a replacement part would be sent. The part arrived roughly a week later, but when he called to schedule the technician visit he was placed on hold, sent to voicemail, and left without a callback. On March 13, 2025 a manager named Daniel finally returned the call and Benjamin learned that a policy change from the previous year meant he would now have to pay $250–$300 for the technician to install the warranty part — a charge he hadn’t expected and which he felt should have been grandfathered. Over the course of these interactions he cycled through frustration: long activation delays, poor callback and scheduling follow-through, and then an unexpected out-of-pocket fee for a warranty repair. He left the company a one-star rating,
Austin bought a rooftop solar system in April 2022, had it installed in May, and turned it on in June. A year after activation he opened the monitoring app and discovered the array wasn’t producing anything. He called Elevation, who confirmed the inverter had failed and ordered a replacement that same day — or so he was told. He had been sold the system under the impression that each panel carried its own inverter, like his neighbor’s setup, so a single failure wouldn’t stop production. Instead his system relied on one central inverter, and that single point of failure wiped out all generation. The replacement part was supposed to arrive within 3–5 business days, but on day seven he called for an update and learned Elevation had no status and would contact the manufacturer. Then the manufacturer emailed him saying they wouldn’t process the order until he confirmed a message — the request had just been sitting there. After he confirmed, weeks passed. A separate service company phoned to book a repair appointment for the next day, before the inverter had even arrived; he declined. Two days after that cancelled slot, the inverter showed up at his door. He tried to schedule the fix
Shannon has had an Elevation Solar system on her home since October 2018, and over five years the relationship turned into a string of ongoing headaches rather than reliable service. From the beginning she ran into faults that took repeated calls to try to fix, and the system went down completely twice during that period. The most striking moment came when her utility, SRP, phoned to tell her the array was offline — not the installer — and Elevation then told her they don’t provide that kind of monitoring. She discovered a contradiction there because she still receives emails from Elevation with system updates. Early on she had a Curb monitoring device fitted and spent the first year hunting for anyone at the company who actually knew how to operate it. Even now, technicians who perform repairs frequently forget to reset the device, so the household has to assume the system is working until someone remembers to restore it. She also learned her array was never sized to push the meter into negative territory; she was told it never would, while neighbors who used other companies do see negative readings in winter. The most recent episode began when she had to replace a failing air
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 54
Buyer Beware
Unauthorized Activities
3 reports
Misleading Claims
21 reports
Background Check
Serving customers for 11 years
Operating longer than most installers in the market.
BBB Rating
Not BBB rated.
Natural Review Patterns
Reviews were posted naturally over time.
What You Can Expect
Luisa had Elevation Solar install systems on her California home and a Henderson, Nevada residence a few years ago, and both arrays have run without problems. She reached back out after buying another house in Henderson and ended up ordering a third system, scheduled for installation this month of May. Mark Howe handled her California project and his son Ryan Howe took care of the Nevada work; both provided clear information, stayed responsive, and delivered the kind of customer service that counted before and after installation. Because the original systems performed reliably and the father-and-son team made the process straightforward, she chose them again — the new installation this May is the concrete outcome that stuck with her.
After four years with Elevation, James faced a full roof replacement that required taking down and reinstalling his solar array. He turned the job over to Elevation, and the company managed the entire teardown and reinstall seamlessly and at a competitive price. Ryan Howe guided him through the steps, smoothing the process from start to finish. He remains very pleased—what stands out is how Elevation handled a disruptive roof project without drama and kept the cost reasonable.
Sunil signed up for an Elevation Solar system for his Arizona home in July 2023, eager to cut energy costs as a first-time homeowner. Two years later, he discovered the array stopped working in July 2025 and ended up facing a cascade of problems and expenses. The system sat dark from July through September 2025, during which he racked up more than $900 in unexpected utility bills while still making loan payments on the equipment. Elevation finally diagnosed a faulty inverter in September, but repairs and replacement dragged on—and by December 2025 additional optimizer failures began appearing. SolarEdge flagged an inverter failure after just two years as “unusual,” yet Elevation refused to accept responsibility. What cut deepest was the billing practice: Elevation charges a $200 service fee for warranty repairs, so he found himself paying for fixes to equipment that should have been covered. By the end of December 2025 the system had produced only 11,900 kWh of the 15,656 kWh the installer had projected for a year—about 76%—with one panel nonfunctional since the inverter swap and little time left to make up the shortfall. Repeated escalations were required to get basic answers; the
Six years earlier David Quigley had a solar-and-battery system installed by Elevation Solar and walked away satisfied. When he returned in June to add more panels, an additional battery, and a new roof, he told the salesperson Ryan to wait until the end of September before starting. When Ryan followed up, David was ready — only to be told the roofing contractor had gone out of business and the roof needed to be rebid. The new bid arrived about three months later and was $6,000 higher, a jump he found hard to accept. He pressed on and asked about financing. Ryan pointed to a third‑party lender and quoted a 4.5% interest rate, which beat the roughly 7% David had been finding elsewhere, so he agreed. While confirming the loan details with the lender, David realized the loan amount was wrong and discovered the lender’s actual rate was 11.5% being bought down to 4.5% — in other words, the higher rate and buy‑down structure weren’t what he had been led to believe. When he confronted Ryan, Ryan insisted he had disclosed it and then tried to placate him with a $1,500 discount (with $500 on completion). David declined to proceed after concluding he had been misled. He questions how the,
Alice S. invested about $28,000 in a 6.8 kW solar system for her home, installed in early 2024, and discovered the economics didn’t play out as the sales pitch promised. She ended up seeing almost no meaningful seasonal savings because her utility, SRP, layers on hefty demand charges and is rolling out new “special” solar rates that cut into export value — so the energy she produces delivered little credit while demand fees inflated her bills. The installer’s projections had promised an eight-year payback and touted a proprietary software called "Curve," but she later found she didn’t qualify for that tool and the company never clarified eligibility during the sale. Hoping to avoid shortfalls, she boosted system capacity by about 20% and paid extra to cover months with guests, but that cushion didn’t move the needle. The one bright spot: the crew arrived on time, completed the work professionally, and left the property clean. The takeaway that stuck with her is blunt and specific — after a big outlay and an otherwise tidy installation, SRP’s demand charges and opaque rate structure left her paying nearly the same bills she had before going solar.
Tiara Veal signed up for a solar system in 2021 after a persuasive visit from salesperson Felipe Chagolla; he leaned on Google reviews and promised the panels would “pay for themselves” and dramatically cut her monthly electric bill. She found him easy to reach before the sale, but once the array was installed she discovered the opposite: over nearly four years her 50+ panels routinely produced only about $100–$200 worth of energy in a month, and $200 only in an exceptionally sunny month. She reached out repeatedly when the system underperformed; Felipe stopped answering texts, customer support was slow to send technicians, the on-site visits failed to fix the output problem, and promised callbacks didn’t come—she had been waiting two weeks for a return call at the time of writing. After almost four years of trying to get a resolution, she ended up spending more overall than she would have paying the utility, felt gaslit when staff insisted the system was working, and warns other Arizona buyers to be cautious. The detail that sticks: 50+ panels delivering only $100–$200 a month and long stretches of unresponsiveness from the salesperson and service teams — a situation she ties to’É
Patrick enjoyed several years of trouble-free solar power until a routine change — switching internet providers without notifying the installer — triggered his first problem. That misstep required a service call, and the company stepped in quickly, diagnosed the connectivity issue and resolved his concerns without delay. He walked away reassured that their responsiveness and aftercare extend beyond installation, even when the problem turned out to be on his end.
Cherilyn bought a residential solar system from Elevation Solar a little over six years ago and, while she admits nothing’s flawless, she discovered the company’s customer service consistently stood out. After more than half a decade with the panels, she’s still roughly four years away from breaking even on the system’s cost and recognizes that future equipment upgrades or repairs could push that timeline further—luckily, those repairs haven’t been necessary so far. Along the way she learned that being an informed buyer matters: there’s a lot to understand about costs and maintenance, and staying on top of those details affects how the investment plays out. What lingered most for her was Elevation’s responsiveness and willingness to help when questions arose — a level of support that made a long payback horizon much easier to accept.
Connie T. bought roughly a $26,000 rooftop solar system installed in 2022 and ran into trouble almost immediately. She discovered startup issues getting the array up and running, then watched the SolarEdge inverter fail in mid‑July last year and require replacement. About a year after that replacement, the panels stopped producing any power at all. Elevation couldn’t diagnose the problem remotely and demanded a $200 technician visit to inspect the system. Connie pushed back — why pay for a technician to troubleshoot equipment that the installer supplied and that had already failed within a year? Elevation insisted the inverter itself would fall under warranty but that she would be responsible for labor charges. She objected that paying to replace what she views as faulty equipment on a system that cost about $26,000 and is only a year old didn’t make sense. The situation left her with a nonworking system and a surprise $200 inspection fee on a very new installation.
Long-term Satisfaction
Long-term satisfaction for Elevation drops to 2.3 ★ compared to early reviews. This decline is worse than 75% of installers we looked at.
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.