Elite Roof Services reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Elite Roof Services vanishes after they cash your check. We found the same script across multiple reviews: prompt responses during the sales phase, solid installation work, then radio silence the moment something needs fixing under warranty. One homeowner left voicemail after voicemail about a leak covered by warranty and never heard back. Another paid for materials the crew promised to return, watched those materials disappear, and never saw the $514 refund. The workmanship itself scores well when the crew shows up, with 32 reviewers praising installation quality and crews finishing on schedule. But post-sale support collapses. In the most alarming case, a follow-up inspection revealed Elite had papered over rotted wood they'd been paid to replace, cut structural beams and propped them with two-by-fours to fake a flat roofline, then reused rusty nails throughout. The homeowner discovered the roof was collapsing only because another contractor flagged it during a separate visit.
If you're willing to gamble that nothing will go wrong and you'll never need to reach them again, the upfront pricing is competitive. But the moment you need warranty work or follow-up, you're on your own.
Reviews That Shaped Our Verdict
Andrew K. hired Alfredo to patch a leak after a rainstorm had started dripping into his ceiling. Alfredo showed up quickly, gave a free estimate, charged a fair price and left a written two year warranty on the repair — enough that Andrew walked away thinking he’d found an honest, capable roofer. Months later, in January, the same spot started leaking again. He reached out the way anyone would: a voicemail after hours, a short cell message the next day, then a polite email on January 7, 2016 asking Alfredo to come take another look. He even gave the contractor the benefit of the doubt when calls went unanswered, imagining a sick assistant or a temporary mix-up. But the calls and the email went unanswered. He called again and still heard nothing. A month passed with no reply. What lingers from his experience isn’t the initial quick service but the silence when the repair failed under the warranty. He warns that while the price and paperwork looked good up front, the owner stopped returning calls when the work needed to be honored — a detail buyers should weigh before hiring them.
Randy b. hired Elite Roofing Services to re-paper his home and paid them for wood repairs they said were necessary. He later discovered the situation was much worse when a different contractor inspected the roof and found it was collapsing. During tile removal the new crew exposed Elite’s work and realized the wood that had been billed as replaced was still rotten. Elite had even laid new underlayment over old paper, and when that old paper came off serious wood decay appeared. As the crew removed more tiles they uncovered more shortcuts: major structural beams had been cut and merely propped up with two by fours to make the roof look flat, and panel after panel showed rot. There was no evidence the paid-for wood replacement had been done, despite an $8,000 line item on the bill, and the original rusty nails had been reused in places. He warns other homeowners to get an independent inspection if Elite worked on their roof — the specific red flags he found were cut beams supported by temporary two-by-fours, rotten decking under supposedly “repaired” areas, and reused rusty nails, all of which created an unsafe roof structure.
John K. hired Elite Roof Services for a roof replacement that started smoothly but unraveled after the crew was paid. He discovered the crew ordered excess shingles and other materials; Alfredo promised to return them and refund him, yet the bundles vanished. Workers opened nine bundles and removed a few shingles from each to finish the job, which made those packages nonreturnable — John calculated $514.10 worth of materials intended for return and believes about $258.59 of that ended up effectively kept because of the crew’s handling. The crew also removed the stove exhaust vent and left the opening uncovered, letting roofing debris fall into the microwave vent; John had to remove the ducting inside the cabinet to clear the mess. He found missing flashing and compressor oil on the roof; Alfredo agreed to send someone to fix it but stopped responding, which led John to doubt the usefulness of the company’s 5‑year workmanship warranty. The roof itself was installed with generally good workmanship apart from the missing flashing, but the most memorable problem was the lack of follow-up after payment — his practical takeaway: don’t finalize payment until excess materials are returned,
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 64
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 11 years
Operating longer than most installers in the market.
BBB Rating: A
Good BBB standing.
Natural Review Patterns
Reviews were posted naturally over time.
Licensed Contractor
A valid contractor license is on record.
What You Can Expect
Lee Tolchin turned to Elite Roofing in Ramona after discovering that a roof installed just three years earlier had been done cheaply and poorly by another crew—materials the original installers used were no longer available, communication was non-existent, and the work was messy despite an existing warranty. He refused to let those same contractors touch the repairs and hired Elite to make it right. They tracked down a very close shingle match even though a perfect match wasn’t possible, took extra care to blend the repair visually, and went above and beyond to make the finished roof look cohesive. John, Fernando, and Angel led a team that worked respectfully, explained the process clearly, and kept Lee informed at every step, turning what could have been a stressful fix into an easy, even pleasant experience. The job ended up top‑notch: a clean, professional repair that looks good and gave him confidence the work will hold up for years.
Janet shopped several roofers and heard the same repairs over and over, but chose Elite Roof Services because they could handle both the roof and the gutters — a one-stop solution for a full exterior job. She appreciated that John listened, took her budget into account, and lined up a crew that arrived on time, worked efficiently and cleaned the site when they finished. A small snag emerged: a cable wire that needed tacking. John stopped by, arranged for someone to come back to secure it, and kept her updated about when that follow-up would happen. About two years after the installation (1/17/23), after plenty of rain and wind, she found the roof still performing well and stood by the quality of the work. The detail that lingered most was the combination of practical scope — roof plus gutters — and John’s steady follow-through on the minor issue, which made the overall job feel reliable.
Thomas Hipkins worked with the company on a home solar project and discovered a dependable, straightforward, hard‑working crew that kept communication clear at every step. He found interactions with company management consistently professional and responsive, with scheduling and updates arriving when expected. The installation itself held up — the team delivered solid workmanship, returned promptly to address every concern he flagged, and completed the job on schedule. Because they combined honest effort with reliable follow‑through, he added them to his preferred vendor list.