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Elite Roofing and Solar Solutions reviews
• updated MAR 3, 2026Loading map...
The Verdict
Elite Roofing and Solar Solutions has a serious reliability problem. In one case, an 84-year-old homeowner climbed a ladder herself to check the gutters after workers assured her they were clean, only to find them stuffed with construction debris. In another, a customer waited through two no-show appointments before giving up on getting an estimate at all. We found 15 reviews describing vanished estimates and 6 documenting missed appointments with no notice, a pattern that suggests systemic scheduling failures rather than isolated mistakes. When crews do show up, the results are mixed. One homeowner's roof project ballooned from one week to four because the work failed inspection the first time, while another discovered a leak in a brand-new roof after just two years and spent a week calling for help with no callback. The company does employ some skilled crews who complete tile roof replacements efficiently and clean up thoroughly, but 31 reviews mention project-management breakdowns, from price changes mid-job to crews who don't speak English leaving communication gaps on site.
If you're weighing Elite, assume the estimate phase will test your patience and budget extra time for potential rework. The workmanship scores are decent when projects go smoothly, but one in five reviews flags post-sale support failures, and the no-show rate for appointments is too high to ignore.
3 Stories That Stood Out
Kelly V. hired the company to replace the roof on her 84-year-old mother’s home and ended up with a months-long headache. After signing the contract, the crew tried to tack on a 3% credit-card fee; the company later acknowledged the error, and they refused to pay since it wasn’t in the signed agreement. On the very first day, her mother discovered a worker asleep on the front porch for about an hour and a half. Communication proved difficult because no one on site spoke English, and the crew worked sloppily, leaving nails and debris scattered around the property and even in the rafters. The job was supposed to take one week but stretched to nearly four after failing the first inspection due to poor workmanship, and they caused damage to the chimney, the garage, and a bedroom ceiling. When a worker insisted the gutters were clear, the 84-year-old climbed a ladder herself and found them full of construction debris. Kelly also had to chase the company for receipts for the second and third payments; it took two weeks to get the final one. Most striking was the total lack of oversight — her mother ended up supervising the project and physically checking work that the contractor never re
Chardonnay hired Elite Roofing Solution in January 2019 to replace the flat roof on her Southern California home, paying about $13,000 for top-tier materials that carried a 20‑year product warranty and a 7‑year labor warranty. After the first heavy rains in years on December 30, 2021, water started seeping through burst holes in the paint of her daughter’s bedroom wall, leaving visible water damage. She called the company over the holiday and was promised a return call on January 3; instead she has called and messaged every day since, repeatedly being told Leo or Kevin would come out to repair the roof, but no one has followed up or shown up. Frustration built not just from the damage but from what she sees as poor workmanship on a relatively new roof and a complete breakdown in customer service. As of January 7, 2022, the leak remains, the wall is damaged, and the premium installation that cost her $13,000 has produced neither a repair nor the responsiveness the warranties implied.
David C. bought a new house while still three months into an apartment lease and wanted all repairs finished before moving in. He spoke with a friendly-sounding representative who promised to personally handle the job, then discovered that person was actually a salesperson — a minor deception compared with what came next. He was promised an immediate start but watched the company push the kickoff back repeatedly until his lease expired, so he ended up moving into the house and living through the construction. When work finally began the quoted price nearly doubled after the crew claimed a "mistake" on the estimate — they said they had misidentified his roof type even though they had done an in-person visit and climbed on the roof. Once the roof was torn up, the company demanded more money again, blaming rising lumber costs. He refused and they warned that an open roof would risk rain damage, effectively forcing his hand. They relented with a smaller price increase to get him to continue, then delayed a week because they’d started another project. After that week the reduced charge vanished from the new invoice; the crew denied ever agreeing to it, leaving him no realistic time‑
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How We Got To Trust Score 72
Clean Record
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Serving customers for 9 years
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
What You Can Expect
Steve M. was shopping for solar for his home and found the company unusually easy to talk with and work alongside. He discovered they really operated like a family business—every crew member treated homeowners and each other with respect, which he contrasted with experiences where employees didn’t seem to care. He appreciated a clear, professional presentation of the system, and the competitive pricing ultimately closed the deal. What lingered for him was the respectful on-site team combined with a straightforward proposal that made choosing them easy.
Derick W. hired T&G Roofing to reroof his property, only to have them ruin the roof and fail to pull a required city permit. Left dealing with that mess, he turned to the installer reviewed here, and the company produced a timely, well-priced quote to help address the situation. He found the staff friendly, professional, and straightforward — a clear contrast with the roofer’s handling of the job and permits. The detail that stuck with him was getting a practical solution and respectful service in the wake of a botched, unpermitted reroofing.
Mike R. had Elite install his solar system about a year and a half ago and was pleased with the work, but recently ran into trouble getting any follow-up. For more than a week he tried calling multiple Elite phone numbers and left several messages, yet nobody returned his calls. The sharp contrast between the solid installation he received earlier and the current lack of responsiveness is what left him most frustrated.
Carlos Valdez had his roof replaced a few years ago and discovered the crew did a solid, lasting job. He hasn’t had any issues since the work was completed, and the final price was noticeably lower than quotes from other roofing companies. What stands out for him is the combination of years of trouble-free performance and a cost that undercut competitors’ estimates.
Imogen R. needed a roofing job done on short notice because family was flying in for a birthday. She found the crew moved fast and handled the work with clear competence — professional in their approach and genuinely knowledgeable about the roof. They finished in time for the celebration, and she plans to hire them again because the team delivered a reliable, last-minute solution when it mattered most.
Reece Shaw hired Elite Roofing to put a new roof on his home and worked directly with owner Vincent Vasquez during the job. After a recent bout of wind-driven rain he discovered water seeping into an interior room. He called the company and was assured Vincent would call back shortly, but no callback came. A second call to the company number returned a disconnected line, and the direct numbers he had for Vincent were also dead. He rang the website number and reached voicemail; his message went unanswered. Left with an active leak and no way to reach the contractor, he concluded the crew was avoiding responsibility under the warranty—promises had been easy to make, but the follow-through was nowhere to be found, leaving the roof issue unresolved.
Brandon C. returned to the company for a second solar project on his home and found the experience just as solid as before. He ended up with competitive pricing and high-quality workmanship, and trusted them enough to hire them again. He singled out Julio and EmElina for keeping communications clear and responsive throughout the process. He plans to request the same team for any future projects — the dependable price-to-quality balance and standout communication are what stuck with him.
J H. received an insurance drop letter ordering a new roof that summer and called several companies for estimates. They picked a contractor that offered the best value and moved quickly — clear communication up front and an efficient crew on site. Even with three layers of old shingles to strip away and extreme summer heat, the crew finished the whole roof in five days, ahead of the original schedule. Professional, no wasted time, and completed sooner than expected — the speed and reliability under tough conditions is the detail that stays with them.
Kelly Vega hired the company to replace the roof on her 84-year-old mother’s house and quickly ran into a string of problems. Shortly after signing the contract, the company tried to add a 3% credit-card processing fee; they later admitted the omission and Kelly refused to pay because it wasn’t in the signed agreement. On the very first day of work, her mother discovered a crew member sleeping on the front porch for about an hour and a half. Communication proved difficult because no one on site spoke English, and the crew left nails and construction debris scattered around the yard each day. What was quoted as a one-week job stretched to almost four weeks after the work failed the first inspection and had to be redone. The crew also damaged the chimney, the garage, and a bedroom ceiling. When her mother asked whether the gutters contained construction debris, a worker insisted they did not; she climbed a ladder herself and found them full of debris (she photographed it). She had to chase the company for receipts for the second and third payments, and it took two weeks to receive the final receipt. The detail that lingered was an elderly homeowner finding both a sleeping worker on a
Long-term Satisfaction
Recent customers rate Elite Roofing and Solar Solutions 4.6 ★
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.