Empower Home Services reviews

After an installation a couple years earlier left some roofing problems, Jill E. phoned Empower Home late one afternoon to arrange repairs. The very next morning two technicians arrived, pinpointed the issue on the roof and fixed it cleanly and efficiently. Sam, the customer-service rep she spoke with, arranged the visit politely and without delay. The crew wrapped up the work just as the first sprinkles began to fall — a prompt, tidy repair that left her wishing more contractors were this efficient and friendly.

Domingo has lived with his rooftop solar system for two years and discovered that what made the install memorable was the people behind it. He appreciated that a supervisor would personally return his calls and call with updates, and the installers arrived on schedule, worked quickly, and treated his home with courtesy and respect. When he asked technical questions, the crew didn’t pretend to know everything — they admitted when they didn’t have an answer and followed up honestly. Two years later, the detail that sticks with him is the supervisor callbacks and straightforward honesty from Empower; that human follow-through mattered most.

Rudy had a 6.7 kW rooftop system installed in April 2023 and immediately ran into heavy clipping that never let up. He found his array topping out around 4.2 kW instead of approaching the system’s 6.7 kW rating, and the losses weren’t a brief oddity — they lasted three to five hours on many days when one hour or less would be expected. He kept pushing the installer for a fix; the company responded that the behavior was normal and pointed to what they called an upgrade to IQ8 inverters. The snag: those IQ8 units are intended for 235–350 W panels, while his modules are 395 W, creating an apparent mismatch between panels and inverters. The installer hasn’t corrected the issue or made any real attempt to debug it, so the problem remains unresolved. The clearest takeaway for buyers: the system is producing far less than its nameplate capacity and the vendor has not addressed a likely inverter–panel compatibility problem — verify model pairings and insist on post‑install performance testing before you sign off.

Wanda had Empower install a rooftop solar system in April 2023 and never needed a follow-up visit because the job worked right from the start. She walked through her first true-up and ended up owing PG&E nothing, which made her confident that switching to solar was the right decision. The zero-dollar true-up is the concrete detail she keeps coming back to when she thinks about the value of the move.

Mary Rhyne had a residential solar system installed more than two years ago and has experienced no problems since. She found the crew professional and responsive, answering her questions and keeping her informed at every step of the process. The installer fitted a solid, high-quality system that has remained reliable, and two years on she still hasn’t needed a service call — a combination of clear communication during installation and long-term performance that stuck with her.

Yuefei had EMpower install solar panels in September 2021. They have experienced steady, trouble-free performance since the installation and remain pleased with how the system has worked. The simple takeaway for a prospective buyer is the same as Yuefei’s: installed in Sept. 2021 and “so far so good” — a straightforward example of a system that continues to perform without reported issues.

Mandy put Empower solar panels on her roof two years ago and discovered they exceeded her expectations. She never encountered a true-up bill during that time and ended up banking so much energy that two billing cycles showed no amount due from PG&E. After seeing those months with zero charges, she recommends solar to everyone.

Linda Spitzer chose this company for a home solar install and discovered the system paid off so well that her utility, PGE, actually owes her money. She appreciated how upfront the crew was and that they genuinely looked out for her best interests, and she found the company’s app especially useful for keeping tabs on production. As power rates climbed around her, the higher costs never hit her household; she ended up insulated from rate increases. She owns the equipment while the company handles service for 25 years, and the most memorable outcome was watching the account flip from owing the utility to being owed — a clear, tangible payoff rather than just promises.

Connie S. hired Empower to add panels to her ranch-style Fresno roof so she could avoid a big true-up, then spent the next several weeks chasing the job. After waiting more than six weeks for the trenching phase, the crew opened a trench that she had been led to believe would be closed the same day — instead it sat open over a long weekend, leaving her yard unusable and unsafe for her small dogs. Now she has been waiting nearly three weeks for the company to restore her artificial turf. Appointments slipped repeatedly: a promised 8–10 a.m. visit never happened, calls to the office went unanswered through midday, and a subcontractor finally called around 3 p.m. to say someone “should” call and that a crew would arrive between 4–5 p.m.; by 4:40 p.m. no call had come. She remains without her yard back and frustrated by what she describes as a pattern of no-shows and poor communication — a cautionary detail for anyone with pets or who needs prompt site cleanup.