Empower Home Services reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Empower Home Services delivers clean, fast solar installs, but struggles to match the price shoppers expect. We found 399 mentions praising the workmanship itself, yet 73 reviewers felt they overpaid or got misled on value. One homeowner waited two years to write a glowing review about flawless panels, only to note that their true-up bill never materialized because the system banked so much extra energy. Another called out a roof repair that happened the morning after they phoned, just before rain started. The installation crews stand out: 123 reviews describe them as professional, efficient, and quick to clean up. Post-sale support also scores well, with 266 positive mentions and only 68 complaints. The weak link is pricing transparency. Sixty-one reviewers felt they got solid value, but 73 said the opposite, citing high costs or sales tactics that didn't align with the final bill. If you want installers who'll show up fast when something leaks and answer your questions without jargon, Empower delivers. Just get multiple quotes first.
If you prioritize a crew that cleans up, finishes on time, and fixes problems the next morning, Empower is a strong contender. If you're price-sensitive or wary of sales pressure, shop around and compare at least two other bids before signing.
Reviews That Shaped Our Verdict
Wanda had Empower install a rooftop solar system in April 2023 and never needed a follow-up visit because the job worked right from the start. She walked through her first true-up and ended up owing PG&E nothing, which made her confident that switching to solar was the right decision. The zero-dollar true-up is the concrete detail she keeps coming back to when she thinks about the value of the move.
After an installation a couple years earlier left some roofing problems, Jill E. phoned Empower Home late one afternoon to arrange repairs. The very next morning two technicians arrived, pinpointed the issue on the roof and fixed it cleanly and efficiently. Sam, the customer-service rep she spoke with, arranged the visit politely and without delay. The crew wrapped up the work just as the first sprinkles began to fall — a prompt, tidy repair that left her wishing more contractors were this efficient and friendly.
Domingo has lived with his rooftop solar system for two years and discovered that what made the install memorable was the people behind it. He appreciated that a supervisor would personally return his calls and call with updates, and the installers arrived on schedule, worked quickly, and treated his home with courtesy and respect. When he asked technical questions, the crew didn’t pretend to know everything — they admitted when they didn’t have an answer and followed up honestly. Two years later, the detail that sticks with him is the supervisor callbacks and straightforward honesty from Empower; that human follow-through mattered most.
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 71
Buyer Beware
Unauthorized Activities
2 reports
Misleading Claims
8 reports
Background Check
Serving customers for 8 years
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
Licensed Contractor
A valid contractor license is on record.
What You Can Expect
After an installation a couple years earlier left some roofing problems, Jill E. phoned Empower Home late one afternoon to arrange repairs. The very next morning two technicians arrived, pinpointed the issue on the roof and fixed it cleanly and efficiently. Sam, the customer-service rep she spoke with, arranged the visit politely and without delay. The crew wrapped up the work just as the first sprinkles began to fall — a prompt, tidy repair that left her wishing more contractors were this efficient and friendly.
Rudy had a 6.7 kW rooftop system installed in April 2023 and immediately ran into heavy clipping that never let up. He found his array topping out around 4.2 kW instead of approaching the system’s 6.7 kW rating, and the losses weren’t a brief oddity — they lasted three to five hours on many days when one hour or less would be expected. He kept pushing the installer for a fix; the company responded that the behavior was normal and pointed to what they called an upgrade to IQ8 inverters. The snag: those IQ8 units are intended for 235–350 W panels, while his modules are 395 W, creating an apparent mismatch between panels and inverters. The installer hasn’t corrected the issue or made any real attempt to debug it, so the problem remains unresolved. The clearest takeaway for buyers: the system is producing far less than its nameplate capacity and the vendor has not addressed a likely inverter–panel compatibility problem — verify model pairings and insist on post‑install performance testing before you sign off.
Connie S. hired Empower to add panels to her ranch-style Fresno roof so she could avoid a big true-up, then spent the next several weeks chasing the job. After waiting more than six weeks for the trenching phase, the crew opened a trench that she had been led to believe would be closed the same day — instead it sat open over a long weekend, leaving her yard unusable and unsafe for her small dogs. Now she has been waiting nearly three weeks for the company to restore her artificial turf. Appointments slipped repeatedly: a promised 8–10 a.m. visit never happened, calls to the office went unanswered through midday, and a subcontractor finally called around 3 p.m. to say someone “should” call and that a crew would arrive between 4–5 p.m.; by 4:40 p.m. no call had come. She remains without her yard back and frustrated by what she describes as a pattern of no-shows and poor communication — a cautionary detail for anyone with pets or who needs prompt site cleanup.