Energy Builders reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Energy Builders is a contractor to avoid. We analyzed dozens of reviews and found a company that struggles with basic project execution and customer service. One homeowner discovered only half their solar system was connected after months of questioning low output, and when they needed help with a critical NEM 2 grandfathering application, the company went dark with full voicemail boxes and unanswered emails. Another customer waited from July 2018 to spring 2019 for a project quoted at two weeks, then spent months chasing the company to fix a leak they confirmed but never repaired. The pattern is consistent: 17 reviews cite project management failures, 12 mention post-sale support problems, and 13 question the value after comparing final costs to the work delivered. Communication breakdowns aren't occasional hiccups here, they're the norm. One customer paid for windows, got a leak that damaged their wall, and faced a runaround when requesting repairs. (The owner showed up once, was reportedly rude, then vanished.) Even customers who praised the installation quality later couldn't reach anyone when they needed warranty support.
If you're hoping to lock in the contractor and move on with your life, this isn't that company. The installations that go smoothly earn praise, but the odds of landing in months-long limbo with unanswered calls are too high to justify the gamble.
Reviews That Shaped Our Verdict
M L. hired Energy Builders to install solar on their single-family roof a few years back and began tracking output right away. After a few months of low production they pushed the company to send someone; the tech eventually arrived and discovered half the array hadn't been connected. Once that wiring issue was fixed the system ran without further trouble. The real problem surfaced later: when regulators moved from NEM 2 to NEM 3 and owners needed to submit an application to be grandfathered under NEM 2, Energy Builders went silent. Calls go unanswered, the voicemail box is full and emails get no reply, so the company’s warranty and customer-service promises became meaningless during a time-sensitive filing window. What stuck with them was not the initial installation hiccup — which got fixed — but that the installer disappeared when the NEM grandfathering actually mattered.
Ahmad explains he posted under a friend's account because his English is limited and that his real name, Rany Koreel, appears in the company's database. He hired the company to install windows on his home, and one window ended up sitting poorly and leaking into a wall — the water intrusion caused significant interior damage. His brother called and spoke with an employee named Rachel, but the family kept getting passed around and stalled; the company even sent the owner to look at the problem, and the owner behaved rudely. After weeks of back-and-forth, the company told him they would only repair the damage after he had already fixed it himself and then claimed the out-of-pocket charge would be $150 — a figure he found almost laughable given the extent of the damage. He attached photos to document the problem and offered to show others how the company handles complaints. His clear takeaway: document everything and don’t rely on verbal promises — he warns future customers that what looks good at first can leave you paying later.
Bret signed up for a residential solar install that was quoted to take two weeks; the crew began in July 2018 and the job didn’t finish until spring 2019. He ended up with what he calls shoddy workmanship, and his husband had to nitpick the crew to get obvious fixes made. A worker even stood on the outdoor hose bib, leaving it broken and leaking — a problem they discovered themselves after no one volunteered the information. Worse, project-management miscues turned administrative trouble into real risk: mistakes during repairs left their home exposed to a lien. Communication vanished at key moments — numerous texts, calls and voicemails went unanswered — and the owner appeared unaware of what his project manager was doing. At times it seemed an employee’s serious personal or health problems were derailing schedules and follow-up. Last summer they found a roof leak and notified the company in August 2019. One technician visited twice and confirmed the leak; the project manager and the owner later re-confirmed it, yet as of January 14, 2020 the leak still had not been fixed. Bret collected texts, calls, voicemails and video to document every step. The striking takeaway: the job
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 50
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 12 years
Operating longer than most installers in the market.
BBB Rating: D-
Poor BBB standing. Significant complaints.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
Barbara G. had Energy Builders coat her family home with Tex-Cote about two years ago and quickly noticed a measurable change: the house stayed warmer in winter and cooler in summer, so the paint began to feel like an extra layer of insulation. During the project Jose fussed over every detail and kept her fully informed, while owner Brad stepped in to clear several obstacles that came up. The crew completed the job cleanly and professionally, and two years on she still feels the seasonal temperature improvement — proof that the product performs and that the team follows through when problems arise.
Henry bought a house about five years ago and, after a big remodel, left the windows for last. He watched his in‑laws get theirs done and loved the result, so he reached out and met Rachel and Brad, the owners. A sales rep came by to measure and walked him through the difference between Dule panel and single‑pane options, and he chose the Dule panel. The standout moment came when Brad personally returned to verify the final measurements — a quick, hands‑on check that made sure everything fit perfectly. The crew installed a custom sliding door and a large front window that significantly boosted curb appeal, and the whole process didn’t take long. Henry couldn’t understand low ratings for the company and wanted to give more than five stars; he asked future customers to request Rachel because her service left a lasting impression every time he opens the windows.
Charlene H. bought a full set of windows for her home and was happy with them at first. When one window later cracked, she pursued a replacement and was promised it had been ordered months earlier — but repeated calls and emails went unanswered and the company effectively went silent. Earlier frustration prompted a one-star review, then a rep named Andy stepped in after the business changed hands and resolved the issue, so she upgraded that review to five stars; now Andy has passed away and there’s no one answering phones or emails. Left waiting without a replacement and unable to get a status update, she changed her rating to two stars, feeling frustrated and disgusted by the lack of follow-through. The detail that lingers: a months-long “ordered” status and the loss of the single reliable contact, which left her with one broken window and no clear way to get it fixed.