Energy Renovation Center reviews

Samuel Handy hired Joey at Energy Renovation Center eight years ago to replace his roof and outfit it with solar panels. He watched a well-versed, professional crew handle the job—friendly, patient with his many questions, and happy to explain the process as they worked. They took care to protect the patio and landscaping from debris and left the yard cleaner than he expected. After seeing the quality and follow-through, he sent several friends to Joey, and they all came back satisfied. Samuel had spent a lot of time researching installers and worried about short-lived startups that disappear and leave homeowners stuck with warranty issues; Joey’s long-standing organization felt stable and dependable, so he trusted them with his home. The most striking outcome: his electric bill plunged by over 90%, and eight years later that dramatic reduction is still the headline he shares when people ask about his system.

George arranged for a full solar-and-battery setup for his Texas property two years ago, and the system was installed quickly and still performs as promised. He appreciated hands-on attention from Joey, who oversaw the install and made sure placement and details matched the plan. The crew agreed to put the array hundreds of feet away from the house and fence it off — an unusual request that they delivered on. The battery backup gives him usable stored energy for evening use and peace of mind during Texas storms, and the mobile app makes monitoring and control straightforward. The detail that stands out is the company’s willingness to accommodate a remote, fenced installation and keep the system reliable two years later.

Loranda has been tracking her system’s monthly output since installation and discovered problems early on. She tried repeatedly for more than a year to get help from Paul Trafford, emailing her utility bill each time, but he never followed up. Phone calls went unanswered and the company’s posted hours turned out to be incorrect, so getting real-time help proved impossible. After signing the contract she found the company’s customer service effectively disappeared; she has not referred—and will not refer—family or friends because of the experience. The standout takeaway: persistent requests for support went unanswered for over a year, leaving her frustrated and without resolution.

About a year after installing his rooftop solar system, Andy discovered a breaker had failed on a Sunday afternoon. He reached out to Energy Renovation Center expecting a slow reply, but a technician phoned him within 30 minutes and showed up at the house that evening. The crew diagnosed what was wrong, made the necessary repairs, and had the system back to full operation within 48 hours. He walked away impressed by how seriously the company treated an out-of-hours emergency and by the speed of their follow-through. What lingered was the clear sense that this team plans to stick around for the long term — not a fly-by-night installer — and that they’ll answer weekend problems quickly and get them resolved.

Anaspector chose ERC for a residential solar install and watched the whole process move from a clear, professional consultation through to installation. They have had the system running for a year and a half and particularly appreciated ERC’s occasional check-ins to make sure the panels were performing and their expectations were being met. The detail that stands out is that follow-up — not just finishing the job, but staying engaged afterward to confirm everything stayed on track.

Dennis chose Energy Renovation Center for a leased solar system and moved through a very smooth installation from start to finish. He ended up with a leased array that’s been up and running for five years now, without any hiccups mentioned. The most striking detail: the initial install felt effortless, and that ease translated into long-term, reliable operation under the lease.

Samuel Handy had ERC replace his roof, install solar panels, swap in new windows and put in a new AC unit two years ago, and the changes have held up. He discovered the solar system has driven his electric bill down to nothing while the house stays the right temperature through every season. The new roof adds clear curb appeal, the AC delivers genuinely ice-cold air, and the windows perform at a noticeably higher level. After two years of trouble-free operation, the most striking detail is the vanished electricity bill — comfort, efficiency and a refreshed exterior all came together in one project.

Diane decided to go solar for her desert home and, after comparing several local installers, called ERC for an estimate. A sales rep visited within days and she signed up; when a small miscommunication popped up early on, Joey stepped in and smoothed out the wrinkles quickly. Installers had the panels up, tied in and producing electricity within two days, left no mess behind, and the system—installed in March 2017—has run reliably since. After one outage she called the office and ERC dispatched a technician the same day who fixed the problem before the day ended. Joey answered every one of her questions, avoided pressure sales, and included Enphase monitoring as part of the package. Three other companies had quoted the same panel count for $800–$2,000 more, so the lower price plus the monitoring system stood out. They even added two more panels later to handle a new hot tub. The most striking payoff: their SCE bill now consists only of fees and taxes, running about $0.85–$2.50 a month.

Ronald E. has wrestled with this company's solar array for three years, running into problems from the very first installation. He ended up repeatedly chasing support only to find customer service largely unresponsive—phone calls went unanswered and issues stayed unresolved. A replacement part ordered in October 2023 still had not arrived by January 2024. Frustrated by the long delay and lack of communication, he warns others to steer clear; the clearest takeaway is a four-month wait for a single part while the system remained problematic.