Energy Renovation Center reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Energy Renovation Center isn't worth the risk. We found 38 reviews describing systems that stopped working within a year, warranty claims that went ignored, and customers stuck with solar loans while still paying full electric bills. One homeowner had to chase the company for over a year just to get someone to look at their nonworking panels, only to be charged a service fee despite a 25-year warranty. The company did score well on installation quality (134 positive workmanship mentions), and we found zero complaints about panel placement or roof damage during the install. But strong installation means nothing when post-sale support collapses. We noticed 39 negative mentions of follow-up service, including reviewers who couldn't reach anyone after signing, techs who diagnosed problems but never returned to fix them, and bills from the utility company that never dropped as promised. If you want panels that look good on your roof but may leave you stranded when something breaks, this is your installer. If you need a company that'll actually show up in year two, keep looking.
If you're weighing a slightly lower quote against the risk of a company that ghosts customers post-install, the savings aren't worth it. Pass on this one.
Reviews That Shaped Our Verdict
About a year after installing his rooftop solar system, Andy discovered a breaker had failed on a Sunday afternoon. He reached out to Energy Renovation Center expecting a slow reply, but a technician phoned him within 30 minutes and showed up at the house that evening. The crew diagnosed what was wrong, made the necessary repairs, and had the system back to full operation within 48 hours. He walked away impressed by how seriously the company treated an out-of-hours emergency and by the speed of their follow-through. What lingered was the clear sense that this team plans to stick around for the long term — not a fly-by-night installer — and that they’ll answer weekend problems quickly and get them resolved.
Tracy S. invested in a residential solar system and discovered the panels stopped producing power just after the first year. They never received any paperwork or email about the installation or warranty, and every attempt to reach the company turned into long delays and poor communication. After going in circles to get someone out, a technician finally came but left without fixing the issue, without a phone call explaining the problem, and without any follow-up. At one point the company had been explicit that the repair visit would be free, yet the tech demanded payment when he arrived. They ended up with a nonworking system, no documented warranty support, and a sense that the advertised 25-year warranty was a sales tactic rather than a commitment. What stuck with them was the lack of documentation, the unexpected payment demand, and a warranty that never materialized.
Missy J. bought her house in 2012 for $164,000 and pursued a financed solar setup in 2019 after the installer advised she add her son to the deed to qualify for the loan. She added him in September 2019 and signed an ERC contract on 10/9/2019; the company put a roughly $30,000 lien on the property for the financing. For two years she watched her Edison bills stay the same or climb despite the panels, and the system continued to underperform compared with what she had been promised. In October 2021 she discovered she was no longer listed on the deed. After a prolonged dispute she managed to get her name restored in November 2021, but by then California’s Prop 19 rules (changed February 2021) meant the parent/child exclusion no longer applied unless the transferee lived in the home as a primary residence. That chain of events triggered an assessor review: a 12/9/2022 escape-assessment notice raised the assessed value to about $450,000 and produced a property-tax increase of $256,481. She describes having to fight to get back on her own deed and now faces the prospect of selling the home because she cannot afford the tax hit. The most striking outcome: following the company’s deed
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 53
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 10 years
Operating longer than most installers in the market.
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
Licensed Contractor
A valid contractor license is on record.
What You Can Expect
Loranda has been tracking her system’s monthly output since installation and discovered problems early on. She tried repeatedly for more than a year to get help from Paul Trafford, emailing her utility bill each time, but he never followed up. Phone calls went unanswered and the company’s posted hours turned out to be incorrect, so getting real-time help proved impossible. After signing the contract she found the company’s customer service effectively disappeared; she has not referred—and will not refer—family or friends because of the experience. The standout takeaway: persistent requests for support went unanswered for over a year, leaving her frustrated and without resolution.
Samuel Handy hired Joey at Energy Renovation Center eight years ago to replace his roof and outfit it with solar panels. He watched a well-versed, professional crew handle the job—friendly, patient with his many questions, and happy to explain the process as they worked. They took care to protect the patio and landscaping from debris and left the yard cleaner than he expected. After seeing the quality and follow-through, he sent several friends to Joey, and they all came back satisfied. Samuel had spent a lot of time researching installers and worried about short-lived startups that disappear and leave homeowners stuck with warranty issues; Joey’s long-standing organization felt stable and dependable, so he trusted them with his home. The most striking outcome: his electric bill plunged by over 90%, and eight years later that dramatic reduction is still the headline he shares when people ask about his system.
George arranged for a full solar-and-battery setup for his Texas property two years ago, and the system was installed quickly and still performs as promised. He appreciated hands-on attention from Joey, who oversaw the install and made sure placement and details matched the plan. The crew agreed to put the array hundreds of feet away from the house and fence it off — an unusual request that they delivered on. The battery backup gives him usable stored energy for evening use and peace of mind during Texas storms, and the mobile app makes monitoring and control straightforward. The detail that stands out is the company’s willingness to accommodate a remote, fenced installation and keep the system reliable two years later.