Energy Resolutions reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Energy Resolutions shows a troubling pattern of service breakdowns that should make any homeowner pause. We found multiple customers describing systems that didn't work after installation, including one whose solar panels sat idle for over two months because the company failed to set up the monitoring account that would have caught the problem. Another paid $32,000 but discovered a $38,000 lien on their home and never received the promised $5,000 rebate. The follow-up support is equally concerning. One homeowner's air conditioner failed on a 100-degree day in 2017, four years after installation, and Energy Resolutions couldn't schedule a visit for a week and a half. The culprit turned out to be a shoddy electrical connection from the original install, fixed by another company in 20 minutes. When the same customer's furnace flue leaked a year later due to poorly cemented pipe joints, Energy Resolutions said they had no one available to repair their own work. We did see praise for the initial sales process and some smooth installations, but 13 positive experiences can't erase the severity of the failures we documented.
If you hire Energy Resolutions, expect to be your own project manager. Several customers report having to chase down appointments, manage subcontractors, and fix problems the company walked away from. One homeowner is still getting collection letters from the demolition crew Energy Resolutions never paid.
Reviews That Shaped Our Verdict
Jeff C. hired ER in 2013 to replace his furnace and air conditioner and upgrade attic insulation, paying about $15,000 for the package on his ranch-style home. Four years later, on a 100+ degree day, the air conditioner quit entirely; he called ER for emergency help but discovered they couldn’t get to him for a week and a half. He phoned another contractor who arrived the next day and had the system running in 20 minutes — a loose, poorly made electrical connection that originated in ER’s installation. A year after that, a flue duct from the furnace started leaking condensation because ER had badly cemented the pipe joints; when he reached out again, ER told him the work was out of warranty and they had no one available to come fix it. The same alternate company reappeared and sealed the joint in about 30 minutes. He ended up relying on a second contractor twice to repair problems that stemmed from ER’s original work, leaving the lasting impression that ER can take your money and install equipment but isn’t set up to respond or correct shoddy workmanship.
Chris C. moved forward with a rooftop solar install and quickly discovered the system wasn’t delivering credits — his SMUD bill showed no production. He called Energy Resolutions twice on Monday, 6/30 (once early and once late) to report that the panels weren’t transmitting and asked for an urgent response, but didn’t get a meaningful callback until the afternoon of 7/1. He and a technician finally connected the morning of 7/2; the tech said he was leaving town for the holiday and the earliest on-site visit would be Monday 7/7. Chris pushed for sooner service because someone is always at the house, but the company maintained the later date. On 7/7 the tech found a tripped/bad breaker, replaced it, and confirmed the array was producing power — a problem that, Chris argues, resulted from an improperly installed breaker and inadequate testing at handoff. More consequentially, Energy Resolutions never completed the monitoring-account setup that would have alerted support to the outage; Chris still lacks monitoring access, instructions on how to read the system, or clear support contact information. The project’s timeline was also rocky: a roof replacement that was blamed on rain began,
Oksana joined a SMUD home-upgrade program to replace her roof, install new windows and make other improvements on her ranch-style house, and she accepted a recommendation to work with Energy Resolutions. After the crews left, she discovered a string of costly problems. The loan on her original contract was supposed to be $32,000 (the paperwork listed $37,000 minus a $5,000 rebate), but when she went to refinance she found a lien for $38,000 on her property and had to pay it off to close the refi. Repeated calls to the company produced no explanation for the missing $5,000 rebate and she never received that money. At the same time, the demolition contractor that tore off her old roof began sending her collection letters claiming Energy Resolutions hadn’t paid them. The new roof has become a disaster: the old roof never leaked, yet the replacement now lets water into a back room every time it rains. Energy Resolutions directed her to the roofing crew, who returned and “fixed” the problem three times, but the leak continues and has damaged drywall and furniture. To make matters worse, the roofing contractor later told her the crew that installed her roof had been working under his lic
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 70
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 13 years
Among the longest-standing installers in the market.
BBB Rating: NR
Poor BBB standing. Significant complaints.
Review Patterns
Contractor License
License information could not be confirmed.
What You Can Expect
Li W. brought the company in for a residential solar project and discovered they didn’t take the usual sales-first route. Instead, the installers started by helping the couple understand how their home actually used energy, hunting down small losses and inefficiencies that would cut into solar savings. Kevin and Michael walked through the house with them, explained usage patterns in plain terms, and ended up being genuinely enjoyable to work with—the relationship they built became part of the value. The outcome was a thoughtful, collaborative installation and one clear takeaway that stuck with the couple: fix the leaks in your home first so your solar system delivers far better long-term savings.
Chantel F. tackled a major home upgrade — a new HVAC system with new ducts and insulation plus an 8 kW solar array — and admits she felt nervous about doing everything at once. The crew promised hands-on guidance and followed through: the installation finished promptly, the office sent daily updates on every phase, and the pricing and workmanship both came in better than expected. She noticed the office’s responsiveness as much as the field crews’ competence, and the steady daily communication is what kept the project feeling manageable from start to finish.
my H. got a call one afternoon about putting solar on a home in Fair Oaks, and what began as a cold call turned into an unexpectedly simple project. They let the company pore over past energy bills, perform tests at the house, and recommend a system; the process stayed direct and hassle-free from that point on. Installation went smoothly, the panels have had no problems, and they’re seeing large reductions in their monthly energy costs. The memorable part of the experience was how a single outreach led to a quick, test-driven solution that actually delivered substantial savings — a straightforward path from analysis to a working system.