Energy Saving Pros reviews

James waited more than a year to write this because he wanted to be sure the system held up. He paid $42,000 cash for a ground-level solar array on a hillside and walked away with a system that now produces about 90% of his needs and left him with a $600 annual true-up — but getting there was a bumpy ride. Early on he discovered the sales rep, Paul, was low-key and helpful throughout the process. The installation crew, however, stumbled: they began leveling the hillside and setting posts before the foreman had opened the plans, realized the mistake mid-job, and then argued for two hours about how to correct it. Because they’d removed too much hillside, the racking had to be raised or the panels would have lost sun exposure. He finally insisted they follow the contract and threatened to withhold the second half of payment if they didn’t make it right. Problems piled up with the inverter next. The unit failed to send data, overheated and shut down repeatedly — a factory defect — and Tony from the crew tried repeatedly to repair it without success. For nearly three months he watched the inverter, filmed the failures, and chased help from Paul, Tony, and the inverter manufacturer.

Mike Hill initially enjoyed a smooth sale and paid $60 for a large solar system and a new roof. Three years later he discovered the company had gone dark when service was needed: after the inverter failed, the crew who was supposed to fix it allegedly blocked his calls. He now faces a $1,500 PG&E charge, still lacks an installed replacement inverter, and expects to be about $5,000 out of pocket for repairs that should fall under the warranty. Frustrated by the unresponsiveness and the warranty gap, he plans to pursue legal action to recover the costs — the detail that stands out is being cut off from support at the exact moment the system needed service.

Mary S. had Energy Saving Pros return to her roof a little over seven years after they added an extra bank of panels. Last year she flagged an unexpectedly high PG&E true-up; ESP replaced a single panel but balked at checking the inverter from the original system, saying someone else in the office would need to handle it and they would follow up — they never did. Health setbacks kept her from pressing the issue, but almost two months ago she called again and was told a $99 service visit would be scheduled in two weeks. After silence she called three weeks later and was suddenly told the visit would be the next week and the fee had jumped to $225; when she pushed, ESP asked for a photo of the inverter and promised to check with the owner, then disappeared again. Frustrated, she hired Capitol City Solar; their tech arrived exactly two weeks after her call and discovered the original inverter wasn’t fully functioning because of a loose cable in a connection box — a fault that could only have happened when ESP installed the newer system. She paid more to get CCS out, but ended up with a repaired inverter and a clear sense that ESP failed at follow-through; the detail that lingers is a–