Energy Service Partners reviews

Christopher spent more than a year digging into every angle of putting solar on his home, and Jacob H. stayed with him through the whole process. He pushed for a catch and discovered there wasn't one: Jacob answered every question, remained straightforward about timelines and costs, and kept him informed at each step. The installation unfolded smoothly, finished when promised, and the system was up and producing power with no surprises. What stuck with him most was the long-term responsiveness—someone who stayed engaged for over a year and delivered a transparent, worry-free experience—so he plans to recommend them to all his neighbors.

Dennis T. endured an 18-month slog of errors and miscommunication to get a rooftop solar installation on his home; at the end of that run the system finally registered as "in production," but the victory felt hollow. He discovered there was no walkthrough to show how the system actually operates or how to monitor its output, and when problems surfaced ESP effectively washed their hands, saying they couldn’t help because, "technically," EverBright holds the contract. Earlier, Dan O. from ESP had apologized for the delays and promised they would make things right once the project finished, yet Dennis ended up with no follow-through. The monitoring software won’t record at night, EverBright won’t provide night support, and by daytime EverBright’s response has been that "all looks all right" from their side—leaving him without clear reassurance or a working handoff. He closes by asking whether anyone has pursued legal action against ESP, EverBright, or Omnidian to force a resolution.

Dennis began a battery-backed solar installation in February 2024 and found the project dragging into an 18-month ordeal. He discovered installers were working from incomplete or unread plans, which led to four failed Riverside County inspections and constant back-and-forth. Communication came in pieces from different people with no single project manager assigned, so weeks went by without anyone who understood the whole job; he had to call, write, and even go to Riverside County in person — paying out of pocket — to push a plan update through. At one point a sales rep altered the paperwork and removed one of the three batteries on the plan, but the crew installed only two because they worked off the older version. ESP never deducted the cost of the omitted battery from his bill; he caught that discrepancy himself and avoided being charged for equipment he didn’t receive. On top of the billing mess, the system never received a proper handover: battery lights blink with error codes at night and no one from ESP ever did a test run with him to prove the setup worked. When he raised the failures, ESP shifted responsibility to Everbright, effectively “washing their hands.” He told them,

Rob hired the company to put a residential solar array on his home, sized initially to cover 110% of his usual electricity use and with a request for two extra panels in case he got an electric car. The installation itself unfolded without a hitch: the crew showed up professional and detail-oriented, walked him through what they were doing, painted the electrical conduit to match the house, and left the site tidy. But the wintery honeymoon faded quickly — monthly performance updates stopped coming, he never received the promised follow-up that would let him monitor the system himself, and he kept getting Edison bills even though the system had been quoted to eliminate wattage charges. The two additional panels he asked for never materialized, and he ended up with ongoing utility charges and no clear way to track whether the array was delivering as expected. In short, Rob walked away impressed with the installers’ workmanship but frustrated by missing panels, missing monitoring access, and unexplained bills — a neat installation that didn’t deliver the performance or transparency he was sold.

Sebastian Z. has both worked for ESP and been a customer for about six years, so his perspective blends inside knowledge with hands-on experience. He had a rooftop system installed that ran into a few hold-ups during the process, but those delays came from Edison and the utility’s timing rather than ESP. Once the panels were in place the array has performed well, and whenever an issue arose ESP returned and took care of it. He also noticed that individual installers can be the source of some problems, but the bigger bottleneck tends to be the utility. The clearest takeaway: expect possible waiting on Edison for permits or interconnection, but ESP will handle post‑install fixes and stand behind the system.

Rich Otto had Energy Service Partners install his home solar system in 2022 and then ran into persistent problems: within three years faulty parts forced him to file three separate warranty claims. He filed the latest claim more than six months ago and still waits for a technician to show up. During that time he encountered what he calls endless excuses — "no technicians are available" — and never received a clear timeline for repairs. The repeated breakdowns and the long, unresolved service call left him feeling hopeless; he labels ESP a "complete scam." The detail that sticks most: a warranty claim left open for over six months after multiple prior failures, with no technician scheduled to fix the system.

Jacob had ESP install solar on his house about eight years ago and recently ran into inverter trouble. He texted Claire multiple times asking for a service visit and to get something on the schedule, but the company never provided a date or a next available slot. After waiting a month, he gave up. With the system underperforming he already paid roughly $800 in electric bills and now must hire another contractor to diagnose the problem. What lingers from his experience is the lack of basic scheduling responsiveness from a named contact — that gap in customer service forced him to absorb higher bills and find outside help.

Ally Van Horn installed a residential solar system that has underperformed from the start, and she keeps getting a hefty PGE bill every year because the array doesn’t produce what it should. She submitted a warranty claim a month ago when production dropped again, and an appointment was set — but the techs never showed and the company never followed up to reschedule. She messaged the support rep, Francis, on September 19; it took three days for a reply promising a reset, then a week passed with no action. After another message she received a response two days later, yet still no appointment was booked. She has messaged again in the last two days with zero reply while the system continues to barely produce. The experience has cost her extra time, money, and stress; what sticks is the recurring oversized PGE bills and a string of unanswered service requests that left her waiting for a fix that never came.

Marlene discovered her two-year-old home solar system had been dark for more than two months and then became mired in a slow-moving service process with ESP Solar. She contacted customer service over eight weeks ago; about a week later a representative called, gave her a case number and promised to text updates about the technician’s schedule. For the next three weeks she kept following up only to be told that no appointment could be made because technicians were tied up with other cases. When a technician finally showed up he identified the problem but had to order a replacement part, which took roughly another month to arrive. Even after the part was delivered, she remains stuck waiting for the rep to schedule the return visit — there’s still no timeline for getting the system back online. This isn’t the first outage in the two years she’s owned the system, and the recurring downtime combined with the slow, uncertain scheduling left her unwilling to recommend the company. The clearest takeaway: long stretches without power and repeated gaps in communication, not a single promised repair date, defined the experience.