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Epic Energy reviews
• updated MAR 3, 2026Loading map...
The Verdict
Epic Energy is a company to avoid. We analyzed over a hundred reviews and found a pattern of abandoned customers, shoddy roof work, and a business that disappears the moment problems surface. One homeowner paid $15,000 for a new roof only to watch tiles blow off within six months while the company ignored months of calls and promises to fix it. Another discovered Epic charged them for removing two layers of roofing when there was only one, billed for materials never installed, and still hasn't refunded the overpayment months later. The post-sale support scores tell the story: 47 reviews mention being stranded with broken systems, unresponsive staff, or billing disputes Epic refused to resolve. When a couple's solar system sat offline for three years while Epic made repeated roof visits without fixing anything, they finally won arbitration against the company. Even after arbitration awards, Epic drags its feet. The workmanship problems are equally damning. 42 reviews cite value issues (often surprise upcharges or incomplete work), and 15 describe roof damage Epic caused then refused to repair: leaks from exposed OSB, nails left everywhere, rodent barriers torn out and never replaced, gutters left full of debris. If you want solar or roofing done right, keep looking.
If you're comparing installers, cross Epic Energy off your list now. The sales process may feel smooth, but once they have your money, expect ghosting, billing games, and a company that won't return calls when their work fails.
3 Stories That Stood Out
Jody M moved into a new home in 2020 and, excited to go solar, signed up with Epic Home Solar after a solicitor knocked on her door. She ended up paying for the system beginning in 2021, but the array didn’t function properly for three years. Epic crews climbed on her roof repeatedly trying to diagnose the problems, and she experienced roof damage along with what she calls poor installation and abysmal customer service. Frustrated, she filed complaints with the bond company and the ***** and pursued arbitration; on February 8, 2024 she was awarded money, with Epic given until March 16 to pay. She offers to provide documentation and wants others to know that, in her experience, the work and service were inferior — the lasting detail being that she paid for a system for years before it worked and had to go to arbitration to get a remedy.
Robin hired Epic Energies to handle a big rehab on a new-to-them, near-teardown house: a full roof replacement, new windows, stucco on half the home, and a solar system — all financed through the PACE program. What began as a coordinated project unraveled around one small but pivotal line item: a $4,300 plan to relocate the electrical panel from the front to the back of the house. That detail became the hinge that exposed poor estimates, disappearing subcontractors, and months of unkept promises. Early on, the window work went smoothly — Epic subcontracted to Good News Remodeling, who showed up on time, kept steady communication, and finished in two days. Robin appreciated their professionalism. Epic, however, came back asking for more money for those windows because the house sits in a high-fire zone and required upgraded units. The roof job also exceeded the initial quote when crews discovered three layers of roofing that needed removal; the extra cost stung, but the roof itself ended up acceptable. Solar installation started cleanly, and at that point Epic determined the electrical panel move wasn’t required by code and proposed building a cover instead. They left the $4,300
After Epic replaced the Currans' roof in August 2022, Sarah discovered a string of billing and workmanship problems that never fully got resolved. Before Christmas a field rep from Epic flagged that the invoice had charged them for removing two layers of roofing when the house had only one, billed OSB decking squares for the entire roof even though OSB already sat under the old roof, and listed a separate OSB line for dry rot replacement. The invoice also included a charge for replacing a stretch of fascia that was never actually swapped out — the old hardware remained. The Currans paid through Sunrun and, as of 3/9/23, still had not received the refund for the overpayment. Because Epic worked as a subcontractor, they hadn’t been able to verify the invoice before paying. The shoddy job extended beyond billing. Workers removed professionally installed rodent barriers and never put them back, which opened a 2"x2" gap between flashing and the fascia in the valley above the kitchen window; rats turned up in the attic and one board next to the gap showed chew damage. They found roofing debris stuffed into solatubes in the family room. Electric service had been left tied off to the home
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 48
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 12 years
Operating longer than most installers in the market.
BBB Rating
Not BBB rated.
Natural Review Patterns
Reviews were posted naturally over time.
What You Can Expect
Benjamin hired Epic for a combined roof replacement and solar installation and is currently mid-project. He discovered the most distinctive part of the experience was working with Chris Okane — consistently helpful, low-pressure, and focused on explaining options so he could make decisions rather than being sold to. He appreciated that Chris stayed engaged through the process and provided the information needed to move forward. Benjamin recommends Epic and Chris and plans to post an update once the installation and roof work are complete; the detail that will stick with him is the steady, supportive guidance instead of a hard sell.
Shane K. hired Epic to replace a long-overdue roof on his small San Francisco home — a deceptively large project that required careful coordination with neighbors. He watched the crew manage logistics in tight spaces, stay flexible with timing, and keep him informed at every step while they worked hard to finish the job. The roof came off and back on without the usual headaches, and what stuck with him most was Epic’s willingness to handle the neighbor coordination politely and proactively, turning a potentially messy urban job into a smooth one.
Jody M moved into a new home in 2020 and, excited to go solar, signed up with Epic Home Solar after a solicitor knocked on her door. She ended up paying for the system beginning in 2021, but the array didn’t function properly for three years. Epic crews climbed on her roof repeatedly trying to diagnose the problems, and she experienced roof damage along with what she calls poor installation and abysmal customer service. Frustrated, she filed complaints with the bond company and the ***** and pursued arbitration; on February 8, 2024 she was awarded money, with Epic given until March 16 to pay. She offers to provide documentation and wants others to know that, in her experience, the work and service were inferior — the lasting detail being that she paid for a system for years before it worked and had to go to arbitration to get a remedy.
Lynette S. had a smooth, five‑star installation to start, but that changed after a routine cleaning last October when she discovered paint splatter on several panels. The house painter offered to clean them but didn’t know what solvent or method would be safe and asked Lynette to find the panel manufacturer so they could research the correct procedure. For the next four months she tried at least a dozen times to reach Epic — emailing, calling, and even driving to an address that turned out to be an empty lot and another that was only a mailbox service. Nobody ever returned her calls or emails, so she ultimately gave up. The detail that lingers: a flawless install was undone by an utter lack of follow‑up when she needed manufacturer information to safely remove paint.
Michaela A. entrusted Epic with replacing a 30-year-old roof on her home and ended up extremely satisfied. She found the project manager unusually helpful — they answered every question and stayed pleasant throughout the process — and the installation crew proved effective and professional. Excellent customer service and competent installers kept the job on track, so what could have been a stressful, big-ticket project felt straightforward. The detail that stuck with her was the accessible project manager who made the whole replacement painless.
Tam paid in full for a residential solar installation and expected the usual post-installation follow-up — instead they found themselves battling surprise bills and unprofessional behavior. About a year after final payment the company pushed for an extra $1,900; after consulting legal counsel, Tam learned those billing practices weren’t legitimate, and Epic Energy later called the charge an "error" while their insurer labeled the firm’s conduct as questionable. A year on, Epic returned with another charge — $977 — tied to a term Tam calls made up, and attempts to get clear answers by phone and email went unanswered. The installation crew left debris from the roof in the backyard, failed to connect a pipe that appears to have affected the air conditioning, and grew hostile when asked what they had done. Personal conduct made the situation worse: the crew leader reportedly brought his underage daughter to clean as a form of punishment, and Tam watched the leader urinate on the side of the house by a window while their underage family members were present. Estimates that began as a $1,900 fix allegedly ballooned to $6,900, with the company still seeking additional payment. Tam singled
Diana quedó muy satisfecha con el servicio. Encontró las explicaciones muy fáciles de entender y pudo ver claramente los ahorros frente a seguir con la luz convencional. Lo que más la impresionó fueron los técnicos: muy profesionales y con respuesta inmediata cuando surgió algún problema. Se fue con la tranquilidad de haber entendido los beneficios económicos y la seguridad de que cualquier incidencia la resolverán rápido.
Willis W. purchased a roof, solar panels, a battery, and an HVAC system four years ago and recently discovered the company's support for legacy customers fell short. When his furnace stopped working he called customer service and encountered a curt manager who drew a hard line: installation warranties are separate from manufacturers' warranties and he should deal with the manufacturer. He asked for that policy in writing, but the representative refused to send any documentation, which left him confused and frustrated. Willis understands the company changed ownership since his install and suspects records may be incomplete, but he expected the new owners to accept responsibility for existing customers. He walked away with no written proof of who would cover what; the detail buyers should remember is to secure clear, written warranty transfer information up front—especially if the company later changes hands.
Hulda Silva paid roughly $30,000 to have a solar system installed through Epic, and about a year later the panels stopped producing. She waited two months before a technician finally came out and discovered a failed part. SolarEdge agreed to cover the replacement component under warranty, but Epic refused to cover the labor to install it and wanted $300 from her. After that sequence — a large upfront investment, long wait for service, and a warranty-covered part that still required a $300 out-of-pocket labor charge — she felt the project had been a major loss.
Long-term Satisfaction
Long-term satisfaction for Epic Energy drops to 1.0 ★ compared to early reviews. This decline is worse than 75% of installers we looked at.
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.