EPX Group reviews
• last updated FEB 26, 2026Loading map...
The Verdict
EPX Group's install crews earn consistent praise, but the office creates problems that undermine the field work. In one case, a homeowner called for warranty help on a two-year-old project and a full repair crew arrived at no charge with zero pushback. That's the upside. The downside surfaces when you need the office to coordinate anything beyond a straightforward install. We found 29 mentions of solid workmanship but 11 reviews flagging project management breakdowns. One customer waited a year for a generator install, only to learn the company couldn't integrate it with existing solar as promised. Another signed in September expecting completion by mid-December, then watched EPX pull an unwanted permit that delayed the project until March and triggered financing cancellations. When payment-plan confusion landed the homeowner in delinquency, the sales manager went silent for months at a time. Even a satisfied customer who spent over $100,000 with EPX reported the office later refused to service the generator they'd installed.
If your project is a standard Generac generator with no solar tie-in and you pay upfront, EPX's install teams will likely do excellent work. But if your setup involves financing, solar integration, or any deviation from the template, expect long silences from the office and promises that evaporate when complications arise.
Reviews That Shaped Our Verdict
Nicole Crocker contacted the company about a warranty issue on a solar system installed more than two years earlier. She had a technician come out to evaluate the problem, and the company then dispatched a full crew—covering the work and costs themselves—to complete the repairs. The team handled the job without any fuss or attitude. What stayed with her was that they paid for and sent a complete crew to fix a two‑year‑old installation.
Jonathan Safa invested more than $100,000 with EPX over the years, buying large solar batteries, inverters and a generator. He found the technicians friendly, but ran into persistent difficulties dealing with the office staff. The relationship collapsed when EPX refused to come out to service the generator they had installed on his property. After that refusal, he decided not to purchase anything else from them or work with them again. What stuck with him most was how a long, expensive customer relationship ended over a service visit they wouldn’t perform.
Ameia R. began talks with EPX Group in August 2022 and signed a financed contract in September for a home energy project that the contract promised would finish by mid-December. The salesperson assured her a permit wasn’t necessary unless she wanted one, so she declined. Communication then grew sporadic: she often had to call to learn what documentation the team needed, and only after pressing for updates was she told EPX had to pull a permit — a change that pushed the timeline out. The permit didn’t get approved until late January 2023, by which time her original financing had lapsed. When she reapplied she wasn’t approved, and when she tried to cancel the contract EPX threatened to bill her for the unexpected permit plus 20% restocking fees on items that would be returned. After repeated back-and-forths, sales manager Joe asked her to apply for a Synchrony credit card; she did, and the installation finally began in March. Ameia called Synchrony to ask what the payment schedule would look like and was told EPX would set the plan. When the job finished, attempting to pay with the Synchrony card turned into another surprise: she was told using a card would tack on roughly $3,000. It
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How We Got To Trust Score 73
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Serving customers for 7 years
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Not BBB rated.
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Reviews were posted naturally over time.
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What You Can Expect
Tom M. hired the company to install an electric generator, put down a deposit, and expected the unit to integrate with his existing solar setup. He then waited a full year for the job to start, only to be told the generator couldn’t be made to work with his solar system as promised and couldn’t be placed in the location the contract specified. He felt the company should have discovered those two incompatibilities before asking him to sign a contract and hand over money. The result was a long delay, an unresolved installation, and a clear warning that the company didn’t verify compatibility or siting up front.
Nicole Crocker contacted the company about a warranty issue on a solar system installed more than two years earlier. She had a technician come out to evaluate the problem, and the company then dispatched a full crew—covering the work and costs themselves—to complete the repairs. The team handled the job without any fuss or attitude. What stayed with her was that they paid for and sent a complete crew to fix a two‑year‑old installation.
Jay C. reached out to EPX to add extra solar panels to his home despite not knowing much about the process. He discovered every question was answered respectfully and never felt pressured into a purchase or decision he wasn’t comfortable with. Romeo, Blake, Jorge, and Zach spent three very hot days installing the array; they worked diligently, stayed professional throughout, and Romeo made a point of keeping Jay’s wife informed about progress while she was home. A few months later Jay only needed to call once for support, and the issue was handled promptly. What stood out was the crew’s steady communication—Romeo pausing amid the heat to update his wife—leaving him with a functioning addition to his system and fast follow-up when he needed it.