EPX Group reviews

Nicole Crocker contacted the company about a warranty issue on a solar system installed more than two years earlier. She had a technician come out to evaluate the problem, and the company then dispatched a full crew—covering the work and costs themselves—to complete the repairs. The team handled the job without any fuss or attitude. What stayed with her was that they paid for and sent a complete crew to fix a two‑year‑old installation.

Jay C. reached out to EPX to add extra solar panels to his home despite not knowing much about the process. He discovered every question was answered respectfully and never felt pressured into a purchase or decision he wasn’t comfortable with. Romeo, Blake, Jorge, and Zach spent three very hot days installing the array; they worked diligently, stayed professional throughout, and Romeo made a point of keeping Jay’s wife informed about progress while she was home. A few months later Jay only needed to call once for support, and the issue was handled promptly. What stood out was the crew’s steady communication—Romeo pausing amid the heat to update his wife—leaving him with a functioning addition to his system and fast follow-up when he needed it.

Tom M. hired the company to install an electric generator, put down a deposit, and expected the unit to integrate with his existing solar setup. He then waited a full year for the job to start, only to be told the generator couldn’t be made to work with his solar system as promised and couldn’t be placed in the location the contract specified. He felt the company should have discovered those two incompatibilities before asking him to sign a contract and hand over money. The result was a long delay, an unresolved installation, and a clear warning that the company didn’t verify compatibility or siting up front.

Ernest hired EPX Group to install a Generac backup battery on his home a few years ago and found their workmanship professional from the start. He discovered the real difference came after installation: EPX has been consistently responsive, turning up for annual maintenance on schedule and answering his questions quickly. A recent run-in with another backup-battery service contrasted so sharply with EPX’s reliability that he felt moved to write this review. He appreciated that the crew shows up when promised, completes the work they outlined, and leaves clear follow-up information so he never has to guess what was done. That level of punctuality and documentation is what stuck with him — it made routine upkeep simple and left him confident in the system’s care.

Larry purchased a Generac whole-house generator through Costco and brought EPX Temecula in to handle the installation at his home. He discovered the project ran smoothly because the team kept communication clear and the work professional from start to finish. Luis handled the initial appointment and walked him through the process; Kendra in the office kept the schedule moving and answered every question that came up; and Omar, the on-site foreman, assembled the pieces and explained details in plain, understandable terms. Omar’s crew — Keegan, Ian and Robert — treated the property with respect and carried out the work professionally. The thing that stuck with him was the combination of Kendra’s responsiveness and Omar’s personal, knowledgeable approach, which made the installation feel well managed and delivered as promised.

Jonathan Safa invested more than $100,000 with EPX over the years, buying large solar batteries, inverters and a generator. He found the technicians friendly, but ran into persistent difficulties dealing with the office staff. The relationship collapsed when EPX refused to come out to service the generator they had installed on his property. After that refusal, he decided not to purchase anything else from them or work with them again. What stuck with him most was how a long, expensive customer relationship ended over a service visit they wouldn’t perform.

Bill owned a large Alpine, CA home that lost power about four times a year — sometimes for two-day stretches — when Santa Ana winds toppled utility lines, and those blackouts finally pushed him to act. Frustrated, he contacted EPX and two other big-name companies for a whole-house Generac generator, leaning on Consumer Reports’ guidance that Generacs are the most cost-effective choice. EPX’s salesman Jerry called back within ten minutes, quickly sized a system to Bill’s needs, and kept trimming expensive extras Bill didn’t require — repeatedly insisting “You don’t need that” while explaining the engineering and cost savings with humor and clarity. As a construction attorney and general contractor, he monitored the install closely; foreman Nick along with Omar and Justin worked fast, tidy, and professional, with clear, precise explanations and a finish so neat you couldn’t even see where they ran the LP gas line through the lawn. Office coordinator Mikaela handled scheduling and details with an upbeat, can-do voice that kept the project moving. Everything finished on schedule, at a better price than the larger competitors, and he walked away genuinely impressed — the invisible gas‑t

On his manufactured home, James S. hired EPX to install an 18 kW backup generator. Because the property required State, County and fire reviews — and the company was swamped by fire-season workload — the permitting process dragged on far longer than expected. When the crew finally arrived, Phil and his team completed the install in two days (EPX had warned it might take up to four), and the power was out for only about three hours versus the forecast four to six. They tested the unit and it performed even better than anticipated, left the site spotless overnight, and tucked the equipment into the yard so neatly it practically blends into the house. He found Phil and the installers easy to question and quick with accurate answers, the front office helpful and informed, and EPX committed to ongoing health monitoring of the machine — a tidy installation, minimal downtime, and a generator that looks like it’s always belonged there.

Allan T. turned to the Temecula repair team and discovered the field technician was competent and handled the job well. He then ran into frustration with the repair office: they moved very slowly, rarely pushed manufacturers or suppliers on his behalf, and stayed quiet until he called. When he followed up, the team adopted a defensive, inflexible stance instead of helping move the claim or parts forward. The memorable detail for a prospective buyer: you can expect capable hands on the roof, but plan to be the one who chases the repair department and presses vendors if you want timely resolution.